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“Disappointed!!!”
Review of Hotel Hilltop

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Hotel Hilltop
Ranked #26 of 57 Hotels in Kandy
Reviewed December 27, 2013

The location of the hotel is pretty good in terms of the view of the rooms but the service is pathetic and the room quality is very bad as well. The reception is at floor zero and the rest of the floors are below the reception ie floor -1 , -2 and so on. The pool, restaurant etc are all on the reception floor and the rooms on this floor are better than the ones below.

We were offered a room on the lowest floor which was newly constructed and felt aloof from the rest of the hotel cause it was the last room on the floor. smelt like cement and felt deserted. When i refused to take the room the guy showed me another room at the other end of the hallway which was equaly deserted and we did not feel safe. Though the hotel did not appear full but they said that there no other available rooms. I got angry and went to the manager and demanded a room on the ground floor. Manager was not keen on talking but after lot of pressuring i was given a room on the reception floor.
Breakfast was good but dinner was pathetic. We had ordered Chinese and Italian and both were equally bad.
Would recommend to choose some other place if possible.

Room Tip: Try other place if possible. Still if you have to stay here, take a room on the reception floor or t...
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  • Stayed: July 2013, traveled as a couple
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1  Thank Rishabh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guests,

Thank you for selecting Hotel Hilltop as your holiday destination. Thank you also for taking the time and trouble to comment about your experiences at the hotel on the Trip Advisor. We are very thankful to you for bringing to our notice the shortcomings that you had to undergo at our hotel. I humbly extend my sincere apologies to you for the inconveniences caused during your stay at Hotel Hilltop.

I have taken the necessary steps to sort out all mentioned shortcomings and will make sure that our standards of services will be improved by tremendously before your next visit to Hilltop which all of us are looking forward to.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 - 287 of 661 reviews

Reviewed December 22, 2013

We stayed 2 nights in this hotel.Nice Rooms.Clean.Good view.Breakfast and Dinner were excellent with lot of varieties.Easy access to City center.Best for what you paid,Recommend for Nice stay in kandy....!

  • Stayed: May 2013, traveled as a couple
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1  Thank chamal s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guest,

Thank you for selecting Hotel Hilltop as your holiday destination and staying 02 nights with us. Thank you also for the time and trouble you have taken to post your reviews on the Trip Advisor. We are very happy to see your great remarks on staff & products.

Your kind sentiments and comments are highly appreciated while looking forward to welcoming you back at Hilltop.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013

We were a bit anxious when we did not receive a confirmation reply on email from this hotel. But the message had already reached there in advance.
We were very warmly welcomed by the staff who also gave their assistance in arranging Tuk Tuk for site seeing.
The breakfast was very good. The Christmas lighting was underway and was looking good. The Kandy view from this hotel is also very good.
The Tuk Tuk charge anything but I could negotiate with the help of the desk staff. It would be worthwhile if a pick up and drop to railways station is arranged by the hotel.
Overall a pleasant stay for 3 days.

Room Tip: The rooms below restaurant give a good view of Kandy Town.
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  • Stayed: December 2013, traveled with family
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Thank VasantSundar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guest,

Thank you for selecting Hotel Hilltop as your holiday destination and staying 03 days with us. Thank you also for the time and trouble you have taken to post your reviews on the Trip Advisor. We are very happy to see the great remarks and would like to thank you for your kind comments. I also want to take this opportunity to welcome you back to Hotel Hilltop and assure you our best services at all times.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

we had a goo stay in thsi hotel. The rooms were ok and food was good. The breakfast was good compare to dinner which lack varieties. The service was a concern. I lost my mobile from my room on the day of check out. After compaining to reception they overall did not bother get the mobile. In fact room was cleaned up before we could check out at reception and handover the keyys. Overall something was fishy and not as normal. In case people check in this hotel should really take care of their belongings. Do not tell them to take away the luggage till you check out and hand over the keys.

  • Stayed: October 2013, traveled with friends
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3  Thank Suhas56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guests,

Thank you very much for selecting and staying at Hotel Hilltop. Thank you also for the time and trouble you have taken to comment about Hotel Hilltop on the Trip Advisor. We greatly appreciate all the comments that you have made and are very thankful for bringing the shortcomings to our notice. Your reviews were discussed and immediate measures were taken to rectify areas that have been pointed out by you. However, we are happy to note that you have enjoyed your stay with us. We look forward to having you at Hotel Hilltop again and we assure you our best services at all times.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

We stayed for 2 N in this hotel,Rooms are Excellent & hospitality is admirable.It was our 1st hotel we choose to stay in our trip.We were convenient with the location,Over all Experience is Memorable ... Rated as 3 *,but they have maintained as 4 *.

  • Stayed: November 2013, traveled as a couple
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1  Thank Sreezz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guests,
Thank you for posting your positive review on Trip Advisor. My team & I are delighted that you had an enjoyable stay with us. We are grateful to you for sharing all information concerning your stay at Hotel Hilltop, which would no doubt be very useful for future travelers.

We are deeply appreciative about your positive comments regarding our service and facilities.

I also want to take this opportunity to welcome you back to Hotel Hilltop and assure you our best services at all times.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013 via mobile

Stayed 2 nights nov 2013. Staff are very helpful and pleasant but its Very noisy, paper thin walls, muslim chanting at 5am - 6.15am from loudspeakers outside hotel on hill for whole town to hear. Even with double glazed windows closed its impossible to sleep through. Take ear plugs for that and sound of trains below and the constant chatter of people (Buddhist monks on mobile phones) in the corridor. Hotel generally run down. However the room was ok, reasonably modern and clean. Also its at the top of v steep drive so difficult to go anywhere on foot and we are pretty fit and able. Food mediocre and drinks expensive, water 180Rs Beer 440Rs. Wifi is 250Rs per Hour!!

Stayed: November 2013
Thank Andy5owu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guests,

Thank you very much for staying at Hotel Hilltop for 02 nights. Thank you also for the time and trouble you have taken to comment about Hotel Hilltop on the Trip Advisor. We greatly appreciate all the comments that you have made and are very thankful for bringing the shortcomings to our notice. Your reviews were discussed and immediate measures were taken to rectify areas that have been pointed out by you. However, we are happy to note that you have enjoyed your stay with us. We look forward to having you at Hotel Hilltop again and we assure you our best services at all times.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

We stayed at Hotel Hilltop from 7th to the 9th of Nov. The hotel is located on top of a hill and has a very scenic view. The staff is quite courteous and always willing to help. I had specially asked for a cake and they ensured that it met our requirements.
However, the hotel rooms leave a lot of scope for improvement! With some basic amenities that have been supplemented by amenities like a music system makes you wonder the thought behind it. Furniture felt quite rickety and had a very "old feel" to it.
Food was just about average and their buffet rates were quite expensive... lot more than better hotels that i had stayed at!
This is a basic hotel and I would not consider it a 2 star.. However, it is definitely able to provide a decent roof to the backpacker so I would not call it a complete no.

  • Stayed: November 2013, traveled with family
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Thank Adeosthale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this reviewResponded January 20, 2014

Dear Valued Guests,

Thank you for staying at Hotel Hilltop. Thank you also for the time and trouble you have taken to post your reviews on the Trip Advisor.

I have taken necessary steps to sort out all mentioned shortcomings and will make sure that our standards of services will be improved by tremendously before your next visit to Hilltop.

Your kind sentiments and comments are highly appreciated while looking forward to welcoming you back at Hilltop.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hilltop

Address: 200/21 Bahirawakanda | Peradeniya Road, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #26 of 57 Hotels in Kandy
Price Range: $53 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hilltop 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Top Hotel Kandy
Top Hotel Hill
Kandy Top Hotel

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