The location of the hotel is pretty good in terms of the view of the rooms but the service is pathetic and the room quality is very bad as well. The reception is at floor zero and the rest of the floors are below the reception ie floor -1 , -2 and so on. The pool, restaurant etc are all on the reception floor and the rooms on this floor are better than the ones below.
We were offered a room on the lowest floor which was newly constructed and felt aloof from the rest of the hotel cause it was the last room on the floor. smelt like cement and felt deserted. When i refused to take the room the guy showed me another room at the other end of the hallway which was equaly deserted and we did not feel safe. Though the hotel did not appear full but they said that there no other available rooms. I got angry and went to the manager and demanded a room on the ground floor. Manager was not keen on talking but after lot of pressuring i was given a room on the reception floor.
Breakfast was good but dinner was pathetic. We had ordered Chinese and Italian and both were equally bad.
Would recommend to choose some other place if possible.
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- Also Known As:
- Top Hotel Kandy
- Top Hotel Hill
- Kandy Top Hotel