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“Friendly Hotel”
Review of Hotel Suisse

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Hotel Suisse
Ranked #14 of 55 Hotels in Kandy
Waikerie, Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly Hotel”
Reviewed October 7, 2013

I had been to this hotel few times but never stayed there. This time I spend three days. though the hotel is bit old still providing good service. Staff was friendly . Definitely you won't get this much of friendly atmosphere in any other part of the world. Food was above the average and rooms are very tidy and got every thing we need ,specially the safe.You'll get the value of money you are spending here. It was bit of nuisance to see politicians hanging around with their security personnels. Overall this is one of the best place in Kandy situated close to city and Temple of tooth and I recommend for you to stay.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank channaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this review, October 9, 2013
Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (172)
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English first
Manchester, United Kingdom
1 review
Reviewed October 6, 2013

stayed here for a week and enjoyed our holiday alot mainly because of this amazing hotel special thanks to mr.manjula jayathunge who helped us alot and gave an excellent service thank u very much mr. manjula for your friendlyness and helpfull service ,although he was busy he was very polite to us ,the rooms very tidy and large ,the food were amazing .if you are going on holiday to kandy,srilanka this is the best hotel i recommend for you to stay. thank you again manjula. :D

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashley g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this review, October 9, 2013
Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morzine, France
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 4, 2013

This old colonial building needs a bit of TLC but then almost everywhere does in Sri Lanka - however if you are looking for pristine then you will be in sterile Dubai not here so it almost goes without saying. Our room was large airy and relatively clean, it had everything we needed and probably more. The restaurant was Ok - how truly Mongolian the Mongolian buffet was I could probably argue about but it would be pointless... However if you are going to see the relic of the tooth a) ignore the guide touts outside b) go in time for the ceremony at 09:30 (05:30 or 18:30) and look out for a grey haired gentleman with an official badge at the entrance to the shrine he will tell you all about it in a very charming way, ask him to show you his picture of him meeting Queen Elizabeth and it will make his day. Don't forget to tip him - he is worth it.
Anyway back to the hotel - everything is perfectly fine for a one night stay, it has a pool and with any luck you won't arrive on World Temperance Day 3 October as we unfortunately did!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ski-nation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Sindh, Pakistan
Level 5 Contributor
94 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 30, 2013

Stayed here for two nights. Old fashioned in a good homely way. Great breakfast. Lots of people, the pool had a cheerful lot hanging around. Nice view of the lake from poolside. Staff seemed busy but polite.

Room Tip: take a room with the verandah
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moyenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
147 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 29, 2013

If you're in Kandy it's worth visiting for lunch.
We did that and it was fun to walk through the hotel and see how splendid it once would have been.
It's still great but feels a little 'old fashioned'.
That said, we had a very good lunch in the magnificent dining room.
Good service and good food.
The hotel is elegant and historic - a worthy stop on your way through Kandy.

  • Stayed August 2013, traveled with family
    • Value
    • Service
Helpful?
Thank watermaster952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, England, United Kingdom
Level 6 Contributor
156 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 26, 2013

We stayed for 2 nights in this hotel and were very disappointed with the decor and condition of our room.
We asked for a copy of details about the hotel and were told it was at the printers! The fire escape details were just - go down the stairs!
We were put on the 4th floor and apart from being unable to open the wardrobe, the bathroom was falling apart with the shower head just hanging on the wall, toilet seat broken, shelf broken and the second day no hot water for shower! The bed was also broken and one couple in our party has bed bugs! Towels were frayed and stained. These are just a small selection of things that were wrong!
The only reasonable thing about this hotel was that the food was quite good.

Room Tip: Don't accept a room on the 4th floor!
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co. Durham, England
Level 5 Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 25, 2013

This was the second of a three site stay to Sri Lanka, the hotel reminds me of a retired sanatorium, with its high ceilings, (14 feet) long, noisy corridors and open plan rooms and outlooks across the town. While there we witnessed three Kandian weddings in the hotel, two on one day! - all with historical dancers, music and costumes for the bride, groom and immediate party - all very entertaining and interesting. The hotel overlooks the lake in the town centre and has loads of greenery with open air swimming pool, topped up - in our case - by monsoon showers. Breakfast was excellent (when in Rome !) and we had evening meals there also, as it was good value and quality. Rooms clean with good aircon. Easy walking into the old town and parks as well as the Temple of Buddha's tooth. A trip to the tea plantations in the foothills is a must.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toesrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Suisse

Property: Hotel Suisse
Address: 30 Sangarajah Mawatha, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 55 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Suisse 3.5*
Number of rooms: 93
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