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“Amazing property”
Review of Hotel Suisse

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Hotel Suisse
Ranked #14 of 56 Hotels in Kandy
Reviewed August 28, 2013 via mobile

Beautiful property built very very long back. Victorian architecture. Lots of wood used. Feels like you're transported back in time. High ceilings. Dining hall was converted from a banquet looks regal. Food was great but breakfast a bit ordinary. Pool is very ordinary no gymnasium and no energy of a big hotel but worth your money in many ways. Service was courteous to a point when you felt nothing would be refused ! Very very warm indeed.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
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Thank equalizeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded September 1, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 - 505 of 1,095 reviews

Reviewed August 26, 2013

stayed here for one night on our way to the hill country. Can't really comment on the location as we did not go out. However the hotel is a very nice period hotel. The rooms are roomy and of a decent although not superb standard. Staff is nice although during our stay more interested in watching cricket on TV than serving. The gardens and the main dining room are excellent. The food was good but nothing special. Not much vegetarian choices, which is rather surprising so close to a Buddhist pilgrimage site. The rooms are quite noisy.

Room Tip: rooms on the top floor can only be reached by a final flight of stairs getting a room with a balcon...
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jadedexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded September 1, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

Thoroughly enjoyed out stay at the Hotel Suisse so that we could explore what Kandy has to offer. Although some elements of the hotel are starting to look tired, it's obvious that the maintenance and investment in the hotel continues - it's a large task to undertake.

Our room was large with what seemed to be a new bathroom. Our only comment would be that some of the furniture could do with a little TLC or an upgrade but the comfort level was still there. There was wireless internet available, however on the upper floors the signal didn't penetrate the walls but we could access this in the bar, restaurant and lobby.

During our stay the functions rooms were fully booked with weddings, but I commend the staff as we didn't notice any change in the service level. Some of the guests seemed agitated when breakfast was relocated to the lawn but we relished the opportunity to dine in the fresh air. The same menu selection was available and the team were on the ball with service.

Room Tip: Ask for a room with a view of the lake or garden
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank SallyL86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded September 1, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.

We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

Upon arrival, we were grateful we were only spending one night at the Hotel Suisse in Kandy. While there is a definite charm to the old Colonial building overlooking the Lake, the rooms left much to be desired, poorly equipped and not well maintained - there were a bunch of wires sticking out of the headboard and the bathroom was from the 1980s.

The service was fine...and the food was acceptable. Nothing special here but the location.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SelmaQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded September 1, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.

We have taken necessary actions to fine tune the areas that you have mentioned.

We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

We spent 3 great nights in this hotel in july 2013 with our 3 children and really enjoyed our stay. The staff is really friendly and always doing his best for the customers. The food (breakfast and dinner buffets) was really excellent, well cooked and delighful. In addition, there is a beautiful swimming pool in a nice garden.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank biz38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded September 1, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.

We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

Lovely old hotel with oodles of charm situated by the lake in the middle of Kandy.
Service was good and the staff were helpful. After initially putting us in a room as far away as possible from a lift on the fourth floor, no lift at all here, the manager reallocated and upgraded us to a superior room. My wife was at this time struggling to walk. The new room overlooked the pool and the lake and was on the same level as the marvellous atmospheric dining room.
The food was acceptable. The wine list a joke. On the first night our choice was unavailable. No problem. But it was the fourth choice before we got something to drink. The next night was marginally better - third choice!
Comparison to hotels in HK, KL, Borneo or New Delhi are meaningless. No comparison but ok by local standards.

Stayed: August 2013, traveled as a couple
Thank aquarianblue300147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded September 1, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.

We have taken necessary actions to upgrade the wine list.

We are looking forward to welcome you again and please contact us on reservations.suisse@kandyhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

Transported back to the 1920's you can imagine this hotel to have been in full swing. The hotel remains a gorgeous reminder of times gone by. The dining area must have been once the ball room with its high ceilings and lovely wooden floors. The hotel itself is an easy walk from most of central Kandy. The views over the lake are good from the verandahs that some rooms have. We ate dinner here - a buffet for around $10 a head, excellent food, multiple choices and service that any hotel would be proud of. Our room, 321, was spacious with a sparkling bathroom and the verandah.

Room Tip: Choose the rooms with balconies, spacious and a view
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bitterntraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Hotel Suisse, responded to this reviewResponded August 13, 2013

Dear Guest,

Thank you very much for commenting us on Trip Advisor and your comment is highly appreciated by the management.
We are looking forward to welcome you again and please contact us on reservations.suisse@kandhotels.lk or +94812233025 for your next visit.

Regards,

Kanishska Mallikarachchi,
Assisitant Manager,
Hotel Suisse,
Kandy.
+94773422729
asstmanager.suisse@kandyhotels.lk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Suisse

Address: 30 Sangarajah Mawatha, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 56 Hotels in Kandy
Price Range: $81 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Suisse 3.5*
Number of rooms: 93
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