The reason we chose to stay at Planter's was the history of the building and the idea of staying in an old Planter's house. The Planter's Hotel is a new venture for the owners and although the effort they have put into it is evident, there is still some work needed. We had originally booked our stay through bookings.com and on enjoying Negombo more than we expected, we extended our stay in Negombo and cancelled our first night at Planter's. This phone call to the hotel resulted in a mix up and the owners thought we cancelled the whole stay. On arriving at the hotel, we were therefore given the last room available (Room 16), which ended up being a small room at the back of the hotel with many problems that became apparent as the night went on - The ceiling fan shook so much as it spun that it looked like it was going to fall off the ceiling, the toilet seat was stained badly, the shower looked like it was about to fall off the wall, the wooden slats under the mattress of the bed broke when my husband sat on the bed, and there were ants in the bathroom.
Regardless of all this, I have to say that the management and staff did as much as they could to rectify the problems, replacing the bed completely and apologising profusely throughout our stay. Also, when our driver called to tell us his car had broken down and that he could no longer take us to Nuwara Eliya, the hotel owner was quick to organise an alternative for us and also brought us some lovely tea and biscuits while we waited. The owner also gave us a very generous discount on checking out of the hotel, to make up for the issues we faced the night before.
Although this review isn't as positive as I would like it to have been, on securing yourself one of the front rooms which did look lovely, I would still encourage people to stay at Planter's because I do believe in the vision of the place and the owners are great.