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“As good as it gets”

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Mahaweli Reach Hotel
Ranked #10 of 54 Hotels in Kandy
Certificate of Excellence
Heathcote Junction Australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“As good as it gets”
Reviewed August 14, 2013

From the moment you walk into this place you feel comfortable, everything is pleasing to the eye, the staff are friendly with the sort of professionalism you would expect in any 5 star property. The rooms are large, clean and the linen was of a high quality. The bathrooms are clean and well appointed. We were made to feel like honored guests. The food was tasty with plenty of choice.
We will definitely return on our next trip to Sri-Lanka.
Highly recommended!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PSie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, August 25, 2013
Greetings from Mahaweli Reach !

Many thanks for your valued comments.

Glad that you enjoyed your stay with us & look forward to welcoming you back !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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968 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 11, 2013

The first room we were given was next to the power generator and very noisy. We were then moved to another room which was also very noisy due to construction work. The third room was however very quiet and nice. All this was done within an hour. The rooms are very big and well layed out and the bathroom was lovely. The pool is big and there is plenty of sunbeds.

Room Tip: Be aware of the noisy power-generator.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SLW1200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, August 19, 2013
Greetings from Mahaweli Reach !

Many thanks for your valued comments.

We regret the disturbances that you experienced due to the refurbishing process.

Look forward to having you with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Ad Dawhah, Qatar
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 11, 2013

Staff were extremely nice and welcoming!they paid attention to every detail!They arranged a driver for us to take us on tour every day and they would check on us regularly. Food needs improvement. Sending a bell boy or someone to clear the food was kind of slow.Too bad it's a very cozy hotel with a very pleasant atmosphere. Would definitely go back there. Feels like home

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, August 19, 2013
Greetings from Mahaweli Reach !

Many thanks for your valued comments. Delighted to note that our Hotel was a home away from home !

Look forward to welcoming you back !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 9, 2013

Nice colonial style hotel. Big rooms and pleasant pool. However we made the mistake of eating in the restaurant one night. The fact it was nearly empty should have had us worried. Dull, uninspiring food at ridiculously expensive prices. Plus London wine prices. The rest of the hotel is 3 and 1/2 out of 5. The restaurant is 1.

Stayed July 2013, traveled with family
Helpful?
1 Thank Philipjc62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, July 19, 2013
Greetings from Mahaweli Reach !

Thank you for you review of our property and for taking time to provide us with your comments.

We will consider the views expressed in our continuous endeavours to maintain high service standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2013

The hotel has a good property and good rooms. However, the staff although courteous lack the necessary training required and are often lost for words when basic enquires are made.

The food served does not meet international standards and is extremely over priced. The water provided at the hotel costs 4 times the price than the water provided at the local market.

Although a reasonably good hotel; it doesn't live up to the standard of a 5 star hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sridhar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, July 17, 2013
Greetings from Mahaweli Reach !

It is a pleasure to note that you liked our property. We value your feedback as it will assist us in improving our service.

Thanking you & looking forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beauly
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed June 30, 2013 via mobile

We stayed two nights here, during a two-week tour of Sri Lanka that included some exceptional and wonderful hotels. Sadly, this wasn't one of them.
It's a big hotel on a relatively small site on the banks of the Mahaweli River (which you hardly ever see). Although it does everything a 5- star hotel should do, it does it with little charm or grace. The front of house staff seemed only superficially polite, and were often unhelpful. I tried to use the gym but as I didn't have ant gym shoes with me I was turned away. Neither the gym-man, nor the duty manager seemed interested in finding a way round the problem. It was impossible to connect to the wifi Internet by any of the four of us who stayed there. It just felt busy and congested all the time - noisy, lots of other business-orientated events, a disrespectful scrum at the breakfast buffet, a too-small pool for the mass of guests.
We'll go elsewhere when next we go yo Kandy.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rolandsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, July 7, 2013
Greetings from Mahaweli Reach !
Thank you for your feedback. We value your comments as it will assist us in improving our service. Our sincere apologies for any inconvenience caused. We have taken note of your comments and will take steps to rectify any short comings.If you should visit us again, we assure you that we will ensure that you have a comfortable stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
123 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 26, 2013

We recently arranged a surprise birthday dinner for my grandfather's birthday. As there were less guests at the hotel on that day we were served a set 5 course dinner instead of the normal buffet. The menu was good and had good variety. The food quality was good but there was nothing extraordinary.
In terms of service, the restaurant staff was very good who was very prompt and courteous. But the front office staff could improve especially in the day before the dinner when we went to make the payments. Even though they did what they had to do they were not very friendly and not humble. I personally expected better level of service from the staff.
All in all our experience at this hotel was ok.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank UdSe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney A, Manager at Mahaweli Reach Hotel, responded to this review, July 7, 2013
Greetings from Mahaweli Reach !

Many thanks for your valued comments. Look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mahaweli Reach Hotel

Property: Mahaweli Reach Hotel
Address: 35 PBA Weerakoon Mawatha, Kandy 20000, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Business Hotel in Kandy
#5 Luxury Hotel in Kandy
#10 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mahaweli Reach Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Located along the banks of Mahaweli River, Mahaweli Reach Hotel offers 5-star accommodations with rolling mountains as a backdrop. It features a large outdoor pool, Ayurvedic center fitness facilities. Featuring private balconies, air conditioned rooms open out to stunning views of tropical greenery. They are equipped with classic wood furnishings and floors as well as cable TV. Guests can enjoy relaxing Ayurvedic massages after active workouts at the tennis courts. The hotel also provides bike rental, water sports and business facilities. Hearty meals featuring Sri Lankan specialties are served at the restaurant, which also features live entertainment. Hotel Mahaweli Reach is a 30-minute drive from Victoria Golf Course and about a 3 hour drive from Colombo International Airport. We speak your language! ... more   less 
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Also Known As:
Mahaweli Reach Kandy
Hotel Mahaweli Reach

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