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“An excellent place to stay with friendly staff”

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The Richmond House Kandy
Ranked #8 of 53 Hotels in Kandy
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“An excellent place to stay with friendly staff”
Reviewed January 3, 2012

We stayed at Richmond House on the recommendation of Trip Advisor and found it to be a very charming place to stay. It is located very high up in Kandy but tuk tuks and cars can reach it without too much of a problem. If travelling by tuk buk we recommend taking the hotel address and phone number as not everyone knew where it was. We stayed in the double deluxe room which had a beautiful view of Kandy, there is also very calm aura about the place which is a contrast to the hustle and bustle of Kandy itself. The room was very comfortable and a good place to relax after a day of sightseeing. The staff at Richmond House are impeccable and always ready to help in anyway. In particular, they have their own car which will drop and pick up guests and they can recommend local sights (ask about where to go for an excellent the ayurvedic massage!). We also found out that they can book observation seat train tickets in advance if you know what you're going to be travelling. The food at the hotel was also very good, excellent curry and good breakfasts.

Room Tip: It's worth going for deluxe for extra comforts and great view.
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  • Stayed December 2011, traveled as a couple
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Helpful?
6 Thank AliciaN02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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601 reviews from our community

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Daintree
Level 5 Contributor
88 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 2, 2012

A beautiful spot, high up the hill overlooking the crazy Kandy-Colombo Rd and beyond.
Fabulous views all round. Good service and excellent Sri Lankan food - different every night. Special treats each day for breakfast.
A very steep driveway is the only drawback, but the staff take your bags up, so no problem.
All in all, a delightful place with charming owners and staff.

  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
3 Thank redmill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 2, 2012

The richmond house is the most charming and calm place that we had in sri lanka.
Its just super and the most nice people in sri lanka we met.
.
we highly recommend this place for all the travelers who wish to have a nights in kandy.

super super again.....

Room Tip: just book it
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  • Stayed December 2011, traveled as a couple
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Helpful?
5 Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level 5 Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 2, 2012

It was the icing on our eight day trip to Sri Lanka. Richmond has a mansion like atmosphere that exudes elegance.

The food (dinner and breakfast) was excellent. We had both Sri Lankan and Western food at dinner and both were perhaps the best meals during our trip. The service at dinner was classy. So was th cutlery. The breakfast was just as fantastic with my omlette done just right.

Richmond House does sit on top of a hill and it is quite steep and getting to it can be a little confusing but the the view more than makes up for the slight climb.

We also found the rooms and the beds comfortable and clean. We wish we could have stayed back longer. Coming back to the service, we had the staff put our luggage in a tuk tuk and drive down to the Van which was parked at a lower level.

I don't think we could have asked for more. I definitely endorse the other reviews which rated it high.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
4 Thank Danny03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 23, 2011

I had read all these great reviews of Richmond House & was really looking forward to it being possibly the best place that we would stay in on our trip around Sri Lanka. I was extremely disappointed. The room was adequate but the bed was not very comfortable. The mattress was very thin & the room wasn't the cleanest. We had an incident with ants in our bathroom, to which someone came to spray them & said they would clean them up in the morning. When we arrived back to the hotel late in the day, the ants were still there & no attempt had obviously been done to clean the bathroom. The plug in the sink was broken also, & some of the wiring in the bathroom was held together with tape. The hotel is up a very steep driveway so that our driver couldn't actually get his car up the drive & had to park it lower down. Apparently the driver's accommodation is also not very nice.We had dinner there one night & it was probably the worst Sri Lankan food we had for our entire holiday. My wife & I enjoy trying different cuisines & we had great food everywhere else but the food was unappetising & very, very salty. At breakfast the next morning my wife asked if they could do poached eggs to which they said they could, but this watery mess of scrambled eggs came out.
Admittedly there are great views from the hotel, but the hotel is not easy to find at night as there is no street lighting. When we caught a Tuk tuk back to the hotel from Kandy, the driver got lost & it was a most unpleasant experience driving in the dark on these very hilly roads to try to find the hotel. Far from being the best place that we thought we would be staying in, it was by far the worst.

  • Stayed August 2011, traveled as a couple
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Helpful?
4 Thank JeffA55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 23, 2011

We stayed at the Richmond House for one night whilst visiting Kandy. We were disappointed not to have the time to stay longer.

The hotel sits at the top of the mountain overlooking Kandy and has wonderful panoramic views. The staff were polite and friendly and we felt very welcome. The dinner was great.

The room was lovely, it had a four poster bed with views over the valley from the balcony.

Highly recommend this hotel.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed December 23, 2011

Like many travellers we booked The Richmond House for one night stay based on reviews of fellow travellers & these reviews are well justified.

We arrived in Kandy after visiting Sigiriya and our first stop was the Tooth Relic Temple "Dalada Maligawa". This temple is a must for all visiting Kandy, not just for its importance to Buddhist but also to understand the history of tooth relic, which is depicted with nice paintings in the new structure in the adjoining building, which also houses museum.

We started for The Richmond House and our driver took directions from the hotel staff. The distance of hotel from town centre is approx. 4-5 kms. As our vehicle started maneuvering the last 1 km, after turning from main road, the road became narrower. There is tight u turn on the left side and the road becomes very narrow. There are 2 more hotels with similar names starting with Richmond but you need to keep on going straight.

Then came the famouse gradient and I'm pretty certain that only few drivers with normal cars can actually make this climb at first go. It is a steep climb of 15 meters and there you are. The first impression after entering The Richmond House is amazement of grandeur of the house.

We were offered cold towels & welcome drink, which was well received after the journey. We were offered room on 2nd floor (first floor has dining area, office etc.). Room was of adequate size having a double bed & a separate single bed for 3 of us. Double bed was a typical poster type bed with canopy, which was very nice.

Bathroom was well equipped with Tub bath & the highlight of the room was a small balcony area which overlooks Kandy. We had our dinner there and althogh choices are fairly limited the Srilankan meal came with many side dishes (which is a standard practice). Food was toned down to suit travellers' pallet but it was tastey and just like home food. The lady of the house personally oversees the cooking arrangement.

Next morning we got up early and were amazed by the view from the balcony....it was simply superb. Breakfast was good & filling, even for a big eaters.

The Richmond House is totally VFM. The staff are very well trained, polite & helpful, although at times they are not able to converse very effectively but they go out of their way to help. Hats off to Mr. Upali who manages the big house and every thing was spic-and-span and no corners were cut in decorating the house or even in simple things like laiding table.

We left in the morning after breakfast and surprised to find our luggage reached the car, parked on the road below, before us. Apparently they have another way which is also steep but lesser gradient and connects to first floor. They have a Rikshaw for ferrying the luggage.

The only regret we had that we couldn't spend more time in Kandy and specially at The Richmond House.

Room Tip: Rooms facing west have a great view.
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  • Stayed December 2011, traveled with family
    • Value
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Helpful?
1 Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Richmond House Kandy

Property: The Richmond House Kandy
Address: 195/56 Richmond Hill Place | Heerassagala, Kandy ky20400, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#4 Family Hotel in Kandy
#7 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Richmond House Kandy 3*
Number of rooms: 10
Official Description (provided by the hotel):
The Richmond House Kandy is located on the beautiful and picturesque hill country, Kandy, Sri Lanka. Experience and enjoy Sri Lankan smilefull services and hospitality...Just fifteen minutes drive from the second biggest city of Sri Lanka, Kandy, The Richmond House located at the cool climate hill country area....The Richmond House Kandy provides you the luxury stay at the colonial city, Kandy. All our services depends on your request. Please feel free to communicate with us for your wonderful stay at this hotel. 8 Suite Rooms contain ensuite, picture windows and private balconies overlooking the hill country. Offering all our suites amenities, including colonial style bed, 32inch flat tv, bath tub with hot shower, and other facilities which makes you stay comfortable... A/C, King size colonial and modern bed,free wifi,full english breakfast, 32inch flat TV, Hot water, Bath tub, Private balcony with panoramic view, Telephone(local and International), 24hr room service,mini bar,cable channels,tea maker, and etc., Eight luxury rooms, Restaurants with panoramic view, Internet, Bar, TV room area, Villa, Private luxury vehicle to go on tours and one day trips, Private meetings and function facilities, Only 15 minutes to the city of Kandy and to the temple.on the hills of misty kandy. ... more   less 
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