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“arrogant staff”

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Randholee Resort & Spa
Ranked #15 of 55 Hotels in Kandy
Certificate of Excellence
Kandy, Sri Lanka
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“arrogant staff”
Reviewed February 12, 2014

went there today for a swim. before going there we called the hotel and reserved the pool. but when we drove all the way to the hotel they didn't allow us to the pool saying there are guests. there were actually guests who had just arrived. thought it was very inconsiderate of them to not call us and tell us that the pool is taken. the staff was an absolute let down even though the view from the pool was amazing.

  • Stayed February 2014, traveled with friends
    • Service
Helpful?
Thank Dilzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Shanghai, China
Level 6 Contributor
243 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed February 12, 2014 via mobile

Far from the town but great views if you get the right facing. Rooms are pretty basic. l wont say that it is 4 star. Service was not fantastic and we did not get good explanations and service when apparently our travel agent did not get us the right room type. Breakfast was so so too and bland. We also had some strange noises in the middle of the night from the roof ~ sounded like monkey running on the roof. Weird. l will not go back again if not for the views.

Stayed February 2014, traveled with friends
Helpful?
Thank Meowmeow6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
Reviewed February 9, 2014

This hotel was one of the hotels we stopped at on our 8 day tour around Sri Lanka for our honeymoon.

Positives: Our bedroom had the most amazing views and was nice and big and clean. Reception was clean and also had amazing views.

Negatives: The staff didn't seem to care about the customers, they were always on their phones and so every time you had a question you would have to wait a while for them to get off their phones. We had to ask 4 times to get another pillow sent up to the room.

There were only two pillows for a king size bed and no hair dryer to be seen.

Swimming pool had alsorts of things floating in it and even though it suggested a shower before you entered it didn't even work.

Walls of bedrooms were extremely thin and we had the joy of hearing a couple with there young kid at 5am each morning.

The food was terrible, whatever we had for breakfast seemed to end up for dinner also, eg chicken sausages at breakfast were then stir fried for dinner. Breakfast selection was poor and dirty plates were scattered all around the buffet area as even though there were plenty of staff around they never cleaned away the plates from the previous course.

Shower on last morning was freezing cold

I would certainly never class this as a 4 star hotel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grecz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Felice del Benaco, Italy
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 3, 2014

We visited Kandy for 3 days in January 2014, not knowing much about the place itself and the surrounding area - we did not really know where to stay. We decided on this hotel after hearing about the great views of the mountains. It is a bit of a journey to get to town, so if you are looking to explore Kandy itself, a hotel nearer might be best, it depends on what you are looking for. This hotel was perfect for a relaxing stay in the mountains, just 30 minutes outside (well above!) Kandy.

The first room we were allocated was on the 1st floor - the amazing view was obstructed by a tree which was really disappointing, also the bed was made up of two singles, not ideal. We asked if they had a room with a double bed available, and they promptly moved us to a room on the third floor (room 303) with an enormous king size bed and the most incredible view from the balcony. We were very happy!

We took a tuk tuk from the hotel to visit Kandy on one day - the hotel arranged this for us and it took about 30-40 minutes to get to the centre. An interesting ride down winding steep roads, brilliant experience. (Another great trip is to the tea museum - not factory, which can be reached by tuk tuk).

The menu in the restaurant has a good choice of meals, and lighter meals are also available, sandwiches and salads etc. Because of the location of this hotel, eating out in the evening is not really an option. On our first evening the service in the restaurant was a bit slow - it was very busy (there are approx. 12 tables and all were occupied) The staff seemed quite flustered. We had to ask for our drink order a couple of times, it eventually came after our food had arrived! Service did improve the following night, and the staff were always pleasant. Breakfast was brilliant with lots of choice.
Reception staff definitely need a mention - they were very friendly and helpful. We organised transport for day trips through them (by tuk tuk) and also a car to take us to the train station on our last morning as we had a 6am train. The journey to the train station took around 20 minutes.

Room Tip: Ask for a room with a view - 3rd floor is best. We had room 303 (Double) which was perfect.
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  • Stayed January 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Rich_and_Christina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

i was Randholee yesterday. approximately 10 Kms from Kandy town 15 to 20 min drive by a car. when we checking there was big wedding function so staff was very busy. we got the rooms from non view area. But the view to the pool was very relaxing in the evening. staff is very friendly. spa and gym was good.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pedci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kandy, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

Couple of days back, had a wedding function of one of my cousin's at this place.

During the last minute preparations, the cooperation from the management including the chef was pathetic. Even though they had agreed to cater a crowd of 200 (that we had already paid, 2900+ per head), they were complaining that the usual amount that they used to cater is 150 & they cannot make the changes as we need. They said, No seat covers for a section of the hall.

Eventhough these people say it is 4 star, had arranged a head table like a normal table which is quite funny which is not done by even a two star hotel. When asked for a change, at some point staff was laughing at us that it is impossible for a change.

Had to wait until midnight to negotiate to solve the issues since Manager & Chef was dining freely without bothering the issues we had. Close to mid night, they agreed to solve some of the issues.

On the following day, the day we had the function, service was even worse.
Welcome drink was more than a half an hour late. When reminded, staff were used to keep quite. One of the two changing rooms given to us, room # 203 had an AC machine which was broken. Though they say it's four star, some of the staff members were wearing cheap rubber slippers while serving tables. Despite the fat that they had agreed us to provide dishes to distribute gram mixture for guest tables, they didn't provide us even a single dish & we cannot provide that to the crowd which is a shame for us.
Can you imagine, for a wedding that you are paying nearly Rs. 3000.

This was actually not the first time I understood the nature of this hotel. I stayed at this hotel during my honey moon, that was the first time I visited this place, that was late August 2013. Full Board Double room rate was Rs. 22000 (Honey moon special). Dinner was set menu & OK but the breakfast was not that upto standards of even a 3 star hotel. Lunch was terrible that our menu was only plain rice, fish or prawns, beans, manioc, gotu kola sambol, papadam & one more dish that I cannot remember & no more options. Didn't see any more in house guests for lunch which might be a reason for this cheap meal. I didn't complaint at that visit but this time I thought of writing this for the sake of others.

Hence please think twice when you go to this place as there are many more cheap hotels in the area which are much better in all aspects.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Namalaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 18, 2014

It is nice to be up the hill not only because it is an awesome view but also cause you are away from some of the chaos and commotion of the city. The breakfast was mediocre as was the food, but the staff were pleasant and professional and it was very clean. We were two couples travelling with kids and felt very safe and reassured it was a good place to stay.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grignons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Randholee Resort & Spa

Property: Randholee Resort & Spa
Address: Heerassagala Rd | Bowalawaththa, Kandy, Sri Lanka (Formerly Randholee Luxury Resort)
Phone Number:
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kandy
#8 Luxury Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:4 star — Randholee Resort & Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Randholee Resort & Spa is nestled in the beautiful Mount Pleasant range in Kandy, Sri Lanka. The panoramic view from our resort is about the best that one could experience in Kandy. Seclusion, space, and privacy-our resort offers all these, making it the ideal choice when visiting Kandy. Decked in Kandyan décor, our well-appointed rooms offer its own private balcony and spacious bathrooms equipped with luxury comforts for all visitors. ... more   less 
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Also Known As:
Randholee Luxury Hotel Kandy

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