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“Excellent hotel”

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Randholee Resort & Spa
Ranked #15 of 53 Hotels in Kandy
Certificate of Excellence
Wrexham, Wales, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel”
5 of 5 bubbles Reviewed December 23, 2012

We stayed here on 22nd October 2012 while visiting kandy. We were warmly welcomed by the reception staff on arrival and offered tea and coffee immediately which was lovely after our long drive.

The hotel was immaculate and very sleek and modern. The views were absolutely amazing. It was raining during our visit but still the view took my breath away and I can only image what it would be like on a sunny day. The infinity pool looked really enticing.

Our room was very spacious with a huge bed and wonderful on suite facilities.

Our meal that evening was out of this world with both a selection and traditional Sri Lankan and Western cuisine. We really were spoilt for choice.

We were truly given a 5 star experience during our stay at the hotel. Our only regret is that We couldn't have stayed any longer to try the spa.

When we return to Sri Lanka we will definitely be staying here and would recommend it to all our friends and family

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Thank you very much for your comprehensive report over Randholee, which will be helpful immensely to attract the other clients and encourage our staff to be more hospitable. We were very happy to went through your moral boosting comments which are definitely be helpful our staff to develop their service in hospitality . We wish you and your husband a very happy and joyful New Year!
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404 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Danish first
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English first
London
Level Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed December 21, 2012

I visited this hotel with my work collegues, and though we didn't stay the night it was a lovely experience. The mist was hanging heavily over the mountains and across the pool, and to sit with a lovely cup of tea and take in this scenery was worth the trip alone!
The staff are very friendly. The hotel has just 25 rooms, and promotes eco tourism with various schemes in place such as solar thermal and waste water treatment to feed the gardens, with excess water being given to the neighbouring properties. The rooms look fresh and confortable, with a breathtaking veiw of the mountains. I am definitely booking this hotel to come back to in February next year with some friends...so I'll keep you posted on my experience of the food and the rooms! They also have some nice indoor badminton and squash courts and a spa!

  • Stayed December 2012, traveled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PurplewallLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Dear valued guest, It is wonderful, elaborate description of Randholee Luxury Resort & Spa. Thank you very much for giving good reviews on all the important aspects of our hotel. The staff of Randholee is eagerly waiting to welcome you to Randholee. Please inform us early through our email : sugath@randholeeresorts.com

Happy and prosperous New Year for you!
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Zagreb, Croatia
1 review
5 of 5 bubbles Reviewed December 9, 2012

Me and my husband spend one night in the Randholee Resort, and was definitely the nicest and most relaxing place during our stay in Sri Lanka. Everything was beautiful, the view from our balcony was fabolous, the staff on the reception and in restaurant was very friendly, the room was spacious and clean... We were very sorry that we couldn't stay for more than one night. Definitely to recommend!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hostelChic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Dear Madam, It is indeed a pleasure to have very encouraging comments over Randholee. It is very simple but very strong message was given to the public. We invite you to stay longer period at Randholee when your next visit. Your comments will be helpful in big way to continue good service towards our valued guests. We wish you and your husband a very happy and joyful new year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

Nice hotel on the hill with great view on Kandy. Not recomend for long stay - just on the way for one two nights. Small swimming pool in front of restaurant. Good food good service.
Unfortunately air condition was very poor so we do not have nice reminds about sleeping there. We have been only night

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slawek_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Dear guests, we highly appreciate your comments and it's very helpful to alert us. We are very sorry for kept you without proper sleep. We could have attended to the Air Conditioner if you informed us as our maintenance staff is stand by 24 hours to give a good service. We appreciate your tolerance and patience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

We decided to take a short get a way in the hills and chose Randholee resort. We got what we went for. a quite relaxing time . There was unexpected rain but it really did not spoil our time at the resort. The room was clean and with a beautiful view of the hills ahead, service, good and the food excellent. the staff was courteous and pleasant.

Room Tip: All rooms have a great view
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajitha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Thank you very much for your sincere comments about Randholee and you have simply described the all the aspect such as food, service, staff, cleanliness, the view and rest of the areas. Your comments will be helpful to encourage our staff to be more hospitable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 26, 2012

Lovely place to relax and enjoy the nice mountain view. The staff is very friendly. They also has a lovely infinity pool.
You’ll be able to see some birds in the morning around the pool area.

Remember NOT to come from Dangolla Road(Dangolla Junction near Gatambe Ground).

Use the Heerassagala Road(near Randles Hill train station and Keels Super) off William Gopallawa Mawatha.

Make sure to ask for a mountain view room. Other rooms are also good but has no view at all.

Room Tip: Make sure to ask for a mountain view room. Other rooms are also good but has no view at all.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sameera A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Thank you very much sir, for your valued comments and it's interesting that you were giving the convenient direction to other clients who are expected to come to Randholee. Your comments are useful to encourage our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

We stayed at this hotel for a couple of nights on a tour around Sri Lanka. The rooms were lovely, very spacious and with wonderful views towards Kandy. The staff were very helpful. Food in the restaurant was good and one night we had a very good trio entertaining us in the restaurant.The only downside was that the hotel was a way out of town, not a problem if you are on a tour like we were and we wouldn't have had the benefit of the lovely view had we been nearer the town.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VeronicaHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this review, January 10, 2013
Dear Valued guests, We highly appreciate your review over Randholee Luxury Resort & Spa which is immensely help to encourage the entire staff of our hotel. They feel that their effort to satisfy our customers is fruitful. We hope your comments will be helpful to attract other clients to Randholee. Wish you all the very best!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Randholee Resort & Spa

Property: Randholee Resort & Spa
Address: Heerassagala Rd | Bowalawaththa, Kandy, Sri Lanka (Formerly Randholee Luxury Resort)
Phone Number:
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Kandy
#8 Luxury Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:4 star — Randholee Resort & Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Randholee Resort & Spa is nestled in the beautiful Mount Pleasant range in Kandy, Sri Lanka. The panoramic view from our resort is about the best that one could experience in Kandy. Seclusion, space, and privacy-our resort offers all these, making it the ideal choice when visiting Kandy. Decked in Kandyan décor, our well-appointed rooms offer its own private balcony and spacious bathrooms equipped with luxury comforts for all visitors. ... more   less 
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Also Known As:
Randholee Luxury Hotel Kandy

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