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“Good sans their Bellboys..”

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Randholee Resort & Spa
Ranked #22 of 58 Hotels in Kandy
Certificate of Excellence
Reviewed October 23, 2012

Positives: great view; great room; fantastic srilankan breakfast; beautiful pool; great reception staff with courteous attitude

What sucks: The bell boys do not leave the room till u tip them even if u have no change having just reached srilanka.. They hang around like leeches..They give towels in installments with a fake smile and try to give u a feeling - they actually doing a great favour; despite telling them that their help is not required with luggage for 7 feet distance when u have actually carried them over 100 ft distance..they want to help..not with intent to help but for a tip.. A service guy in the restaurant ( fair guy) actually has the audacity to scratch his groin in the restaurant..; Snakes crawling near the pool side ( hope that was one off)..

Overall its good sans the bell boys..

Stayed: October 2012
Thank Victorjuliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded October 26, 2012

Dear valued guest, thank you very much for focusing our attention towards the attitude of the room boys ( not the bell boys ) which is quite surprising but we assure to take immediate necessary actions to change such attitudes if there is any. The reptile ( not a snake ) who was crawling is an innocent familiar character and not venomous .

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271 - 277 of 439 reviews

Reviewed October 20, 2012

This was the second hotel where I stayed during my SL trip in Oct '12. Decided to stay here for 1 night after reading decent reviews in TripAdvisor and boy it was really great. My congratulations to the hotel management for keeping up the good work...
Below is my review of the hotel.

- Overall Rating : 9/10 (1 being the worst and 10 being the best)
- Room Type : Standard

(+)
• A great, small and cozy hotel nestled on a hill.
• Nice clean and chic rooms with very good bathrooms and fittings.
• Great setting of the bed decorated with a painting.
• Big balconies with very good view.
• Sleep quality is very good.
• Food & Drink quality is very good.
• Very nice, polite, helpful and smiling staff.
• Excellent pool and spectacular view from the pool (overlooking Kandy town).
• Tea/coffee options provided in room.
• TV and mini bar provided in room.
• The local live band which played a variety of music during dinner was really great and made the stay more enjoyable.


(-)
• A little away from Kandy town (approx 15 kms).
• No dental kits provided in rooms.

  • Stayed: October 2012, traveled as a couple
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Thank Anup V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded October 26, 2012

Dear Sir, thank you very much for your encouraging reviews of your stay with us. We felt that our efforts for satisfying guests were fruitful when we were going through your excellent comments which are immensely help to boost the morale of our team. You have discovered hospitality of Randholee and excellent service of our staff. Randholee team welcomes your next visit.

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Reviewed October 19, 2012

We stayed in this hotel for 2 nights during our honeymoon and loved it! The pool is spectacular and the room was lovely, it looked like it had been newly decorated. I found the food spectacular. Yes, there was limited choice of a set menu - but there was always something I wanted and the quality was superb. The only slight faults with the hotel are that there's no hairdryer or mirrors in the room (the only mirror is in the bathroom). Therefore, as a wife on a honeymoon, it's hard to enjoy getting ready for a nice, romantic meal. But this wasn't enough for me to knock any marks off the rating!

  • Stayed: October 2012, traveled as a couple
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Thank SunnyExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded October 26, 2012

It's our pleasure to hear that you had a memorable honeymoon at Randholee. We honored your humble appreciation of our infinity pool, lovely rooms and spectacular food. We know these reviews are more helpful for our staff to develop their professionalism and the standard of service.

We are very sorry to inform you that we have plenty of hairdryers at hotel it has been mentioned in the Information Directory that the hairdryers are available at House Keeping we regret and apologize for you were not informed by our GRO when you were checking.

We pay our gratitude to you for your great understanding on few of our mistakes. We wish you a happy wedded life and welcome your return to Randholee.

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Reviewed October 12, 2012

My wife and I stayed 2 nights during the trip that we have organized this summer in Sri Lanka. We booked the hotel directly by the hotel web site.
The resort is beautiful, the hotel is built in a very scenic location: in the hill with a scenic view of Kandy and of neighbouring mountains.
We booked a deluxe mountain view room: a large king bed room with balcony with kandyan paintings and rich mahogany furniture and… monkeys playing out of the window….unbelievable!!!
The room was new, cleaning and well kept.
The hotel is not in town but this we knew, for the sight of the city it has been useful the car rented in Colombo.
The breakfast both local and international, has been good with a nice fruit and sweet corner. I cannot express my comments about the restaurant: we have always eaten in town.
The SPA was under renovation but the infinity pool is in a very nice scenery.
The whole personnel of the hotel has been polite and efficient: an hotel to be recommended.

  • Stayed: August 2012, traveled as a couple
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Thank Mariano28_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sugathrandholee, General Manager at Randholee Resort & Spa, responded to this reviewResponded October 26, 2012

We appreciate your genuine reviews on Randholee and it reflects the out come of the hard work of our Randholee Team. It is an encouragement for them to work with more dedication and more commitment. We are thankful to you for spending more time to evaluate the good side of Randholee rather than the silly mistakes to motivate our team. We wondered how you spend time to find all the minute details. We appreciate your good quality of giving the appreciation of good work have our staff to satisfy our guests.

We wish you all the very best and eagerly expect your next visit and stay at Randholee.

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Reviewed October 8, 2012

We stayed two nights at this hotel during our brief tour of Sri Lanka. It is set upon the hill in Kandy with very nice views. I believe this is a newish hotel being used by the tour operator as the usual one was under renovation during our stay.
The view from the hotel is lovely with a small infinity pool. But the hotel itself has not really much else to offer. The corridor smelt constantly musty and smoky. Our room was somewhat old and needed refurb. Bathroom again needed a spruce of life. Did have a nice balcony.
Food for breakfast was below average compared to the other places we stayed in Sri Lanka. Dinner at the hotel had very limited choices and all western. I asked if they had any Sri Lankan food and thy did offer me a curry which when served was Luke warm at best.
This overall is not a luxury resort as advertised and our expectations were not met.

Stayed: September 2012, traveled as a couple
Thank CKHuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

Stayed here for two nights during our Kandy Tour. The staff made us feel uncomfortable and unwelcome. The food was awful and when asked about the food left on our plates we were made to feel like naughty children! The room was small but adequate, the pool very small and freezing cold, it actually took my breath away!
would not recommend this hotel in any way.

  • Stayed: September 2012, traveled with friends
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1  Thank pinkypam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

This resort is located on a mountain, with road access by car. No sooner you enter this property you will fall in love with the scenic beauty of the place. You will see the horizon over mountains and the most notable mountain being a mountain called "Alagalle Kanda" In the evenings you will see the sun setting in the western horizon in a spectacular way.
The hotel has a small swimming pool. When you are in the pool all what you experience is the horizon and light blue mountains...
When choosing a room ask for a room with balcony, you will not regret.
Calm and quiet place with friendly staff.
The food is very tasty and has all modern facilities such as Jacuzzi, spa, high speed internet etc.
A great place for a romantic hideout or a vacation away from hustle and bustle.

Room Tip: Rooms with balcony has the spectacular view of the mountains up to horizon.
See more room tips
  • Stayed: September 2012, traveled with friends
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Thank Zamtheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Randholee Resort & Spa

Address: Heerassagala Rd | Bowalawaththa, Kandy 20000, Sri Lanka (Formerly Randholee Luxury Resort)
Phone Number:
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Kandy
#10 Luxury Hotel in Kandy
Price Range: $82 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Randholee Resort & Spa 4*
Number of rooms: 25
Official Description (provided by the hotel):
Randholee Resort & Spa is nestled in the beautiful Mount Pleasant range in Kandy, Sri Lanka. The panoramic view from our resort is about the best that one could experience in Kandy. Seclusion, space, and privacy-our resort offers all these, making it the ideal choice when visiting Kandy. Decked in Kandyan décor, our well-appointed rooms offer its own private balcony and spacious bathrooms equipped with luxury comforts for all visitors. ... more   less 
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Also Known As:
Randholee Luxury Hotel Kandy

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