I concur with most reviewers - the rooms are adequate, the property is well kept, the staff are friendly although many have limited language skills, the place is a long way from the town/ lake up a very steep hill, so you can walk into town but need transport to get back up, and they rip you off by charging for the bottles of water that are offered to you on arrival.
But what none of the other reviewers talk about is the noise of this place. Maybe its the concrete walls, the tiled floors, the paper thin doors to the rooms or the maze like corridors, but you hear every conversation and every noise in this place.
I had requested an upper floor room and we received a 5th floor room with a view over tree tops and half built houses towards to unseen lake, however the problem was it was just below the Dining Room on the 6th floor, with the scratching of tables and chairs on the tiled floor at breakfast, lunch and dinner time. So we asked to be moved (they had a less expensive room but that was OK) on the second floor facing onto the central swimming pool and the other wing of the hotel. So then we got the noise of people jumping in the pool, we could hear everyone in the corridors arriving back to their rooms late at night, there was either a party on the premises or a disco next door and the noise came straight in the un- closeable bathroom window and then to top it off the air- con didn't work so we had to open the windows to get fresh air and more noise.
I would recommend that as you can see the sights of Kandy in less than a day, arrive early, visit the Botanical Gardens, The Temple of the Sacred Tooth Relic if that's your thing, take a walk around the lake, perhaps have lunch in town then stay somewhere prettier, quieter and nicer somewhere else.
- Official Description (provided by the hotel):
- Serene Garden Hotel is situated within 05 minutes drive from the city center and overlooking the serene Kandy Lake. Above all these things, something unique about Serene Garden Hotel: its ambiance is serene and the experience blends with the unique enchantment that Kandy serenely weaves in the mind of the foreign traveler, as it has done for centuries. From Serene Garden Hotel, it is 10 minutes drive to the Dalada Maligawa (The Temple of the Tooth) around the Kandy Lake. This hallowed temple is synonymous with the historic hill capital of Kandy; it is where the tooth relic of the Buddha is enshrined, enduring symbol of a nation’s sovereignty. ... more less
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