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“Disappointment”

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Oak Ray Serene Garden Hotel
Ranked #37 of 57 Hotels in Kandy
Reviewed January 29, 2012

I’ve stayed in many hotels around the world and this hotel is what I rate as the worst hotel due to number of factors. I stayed one night walking off the street. The reception staff quoted me an inflated price hoping I would accept. I must also state that the hotel at that time was under construction with the hotel lifts not operational. According to reception staff the only rooms available were rooms located on the lowest floor, which was some 4 floors below. Once we arrived on the lowest floor a strong smell of sewerage was over powering. Inside the room the fan and air-conditioning do not work simultaneously. For a 5 star rated hotel no bar fridge or no directory inside the room. I did not know if room service was provided The room was large and bare. The bathroom is large and reasonably clean. I later protested regarding the smell I was subjected too and requested management to accompany me to experience the smell. However management refused making me think that they are aware of the smell but still insist on placing customers in that location. After talking to a number of others travellers they had the same opinion of the hotel. I would not recommend this hotel to other travellers.

Room Tip: If you have to stay at this hotel request a room on the upper floors
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  • Stayed: December 2011, traveled solo
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2  Thank Maz092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 - 133 of 288 reviews

Reviewed January 20, 2012

We spent in this hotel 2 nights in December; we were satisfied with it. Rooms are very clean. There is a TV (4 channels, partially in English) and a mini bar. Bathroom was OK, with warm water.

Hotel's architecture is interesting; i.e. staircase in the middle of the hotel is open, swimming pool is on the second floor, entrance, lobby and restaurant at the sixth floor, rooms looking down the hill to a nice view. And because of this architecture probably, at night and early in the morning, it was too loud...

With a tuc-tuc (three wheeler) you can get to Kandy downtown for 200 rupees and in 5 minutes.

We find the hotel over priced; we paid about 60 EUR for bed and breakfast and for an average dinner (because of the limited variety of choices) about 10 EUR per person (dinner in Sri Lanka is normally 600 rupees (4 EUR)).

  • Stayed: December 2011, traveled with friends
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2  Thank Fulyetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2012

We had terrible experience here. We arrive around 13.00 to do the check- in but by that time they gave our room to someone else! And the worth thong is that we had to guess it. For about an hour they let us wait and when we asked what's happening they ignored us including our driver. Then they wanted to send us to a cheap hotel named Panorama and when we looked on trip advisor we refused to go there. At the end they gave us their staff room without telling it to us, thinking that we are stupid and we won't look at pictures and see how the rooms look like. Therefore I will marked them on that, bathroom was stincked and very poor service let's see if they will charge us for full price. I would say just be aware if it happens to you them avoid it.

  • Stayed: January 2012
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1  Thank Lsri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2012

We reached Kandy on Dec 22nd 2011. Serene Garden was amazing and our room was on 5th floor. The view outside was fantastic. Hotel was amazing. Rooms were clean and everything was in place. We missed the cultural hotel in Kandy due to time constraint. The cultural show timing was 5:30PM whereas we reached Kandy around 6:30PM.
Food was good and the early morning view from our room was very pleasant.

Room Tip: Rooms on fifth floor have wonderful outside view.
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  • Stayed: December 2011, traveled as a couple
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Thank PrasunMaharaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2012

I stayed for 3 nights while doing the tourist 'stuff' around kandy etc and used the SGH as my base.

The room was adequate and the staff were always on hand with helpful tips. the banquet each evening was quite good. i had booked this with my stay but otherwise it is 1,500 rupiah but definitely worth it if you are hungry as there is a good selection.

the tiled floors can make it a bit noisy at times (with the noise from rooms above) and, while the rooms are not spacious they are comfortable, given the amount of time you actually spend in the hotel room.

Room Tip: ask for a room that is not adjacent to the room that is shared by the drivers - there can be quite a...
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  • Stayed: January 2012, traveled solo
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1  Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2012

We stayed in Hotel Serene Garden in Kandy Srilanka, the hotel is quite good with quite good rooms and a restaurant, but we had bad experience with the bathrooms, there was no out let to water outside the shower enclosure, hence water spilt from the sink and water coming out of the shower enclosure was coming out from the bathroom. but otherwise it is just fine.

Room Tip: Can try Serene Grand instead.
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  • Stayed: December 2011, traveled with family
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1  Thank Rishabh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

we just came back after 11 days in sri lanka.
this hotel is very good-clean- with a good price and good food. we had a beautiful room (that we had to close the balcony's door as monkys were there in the morning-)
although it is not close to kandy center - you have tuktuk texi available there all the time/
the food is great and KUMAR the dinning room mng was helping us a lot as we are we do not eat meat and he arranged us (every night) a fish on the grill extra with the great buffet they served.
as i had my B-Day they send us to the room a tasty chocolate cake and the stuff there were so kind and nice
highly recommended!!!!!!

  • Stayed: December 2011, traveled as a couple
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2  Thank HADAS D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oak Ray Serene Garden Hotel

Address: 189 Rajapihilla Mawatha, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #37 of 57 Hotels in Kandy
Price Range: $42 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Oak Ray Serene Garden Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
Serene Garden Hotel is situated within 05 minutes drive from the city center and overlooking the serene Kandy Lake. Above all these things, something unique about Serene Garden Hotel: its ambiance is serene and the experience blends with the unique enchantment that Kandy serenely weaves in the mind of the foreign traveler, as it has done for centuries. From Serene Garden Hotel, it is 10 minutes drive to the Dalada Maligawa (The Temple of the Tooth) around the Kandy Lake. This hallowed temple is synonymous with the historic hill capital of Kandy; it is where the tooth relic of the Buddha is enshrined, enduring symbol of a nation’s sovereignty. ... more   less 
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