I’ve stayed in many hotels around the world and this hotel is what I rate as the worst hotel due to number of factors. I stayed one night walking off the street. The reception staff quoted me an inflated price hoping I would accept. I must also state that the hotel at that time was under construction with the hotel lifts not operational. According to reception staff the only rooms available were rooms located on the lowest floor, which was some 4 floors below. Once we arrived on the lowest floor a strong smell of sewerage was over powering. Inside the room the fan and air-conditioning do not work simultaneously. For a 5 star rated hotel no bar fridge or no directory inside the room. I did not know if room service was provided The room was large and bare. The bathroom is large and reasonably clean. I later protested regarding the smell I was subjected too and requested management to accompany me to experience the smell. However management refused making me think that they are aware of the smell but still insist on placing customers in that location. After talking to a number of others travellers they had the same opinion of the hotel. I would not recommend this hotel to other travellers.
- Official Description (provided by the hotel):
- Serene Garden Hotel is situated within 05 minutes drive from the city center and overlooking the serene Kandy Lake. Above all these things, something unique about Serene Garden Hotel: its ambiance is serene and the experience blends with the unique enchantment that Kandy serenely weaves in the mind of the foreign traveler, as it has done for centuries. From Serene Garden Hotel, it is 10 minutes drive to the Dalada Maligawa (The Temple of the Tooth) around the Kandy Lake. This hallowed temple is synonymous with the historic hill capital of Kandy; it is where the tooth relic of the Buddha is enshrined, enduring symbol of a nation’s sovereignty. ... more less
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