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Tourmaline Hotel
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Reviews (402)
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All reviewscandle lightingshuttle buson arrivalsri lankaother hotelsswimming poolgreat viewpleasant stayset menulovely hotelhotel is situatedour honeymoonkandy townstayed for one nightnice poolbreakfast and dinnerhill
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209 - 214 of 402 reviews
Reviewed May 3, 2014 via mobile

The hotel is definitely luxurious for local conditions - large rooms and bathrooms, excellent swimming pool, memorable view, nunerous and extremele polite staff. The only thing I didn't like was its artificial climate - candle lighting welcome ceremony, female staff wearing elaborate saris... you can easily feel that these are attractions aimed at tourists looking for superficial exotics.

Stayed: May 2014, traveled with friends
Thank Pawel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded May 18, 2014

Dear Reviewer,
Thank you for your 5 star review. We are delighted that you liked the location and facilities and very specially our true hospitality. We hope you will decide to stay with us on your next visit to Sri Lanka and we look forward to welcoming you again soon To The Tourmaline. Thank you for your patronage.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

Check in was prompt, with a lovely welcoming ceremony. Our rooms had lovely views of the surrounding mountains and Kandy town, especially room 311. The rooms were spacious and the bathrooms were well appointed. We only had breakfast in the restaurant, which was buffet style. There wasn't much choice, however, they offered to bring us Sri Lankan food, such as dhal, curry and rotis, which we appreciated. However, some of the food seemed to be reheated (maybe leftovers from the previous evening?) and the pooris had gone hard and could not be chewed.
We did have an incident with the smoke alarm during the night - the batteries needed replacing as it kept beeping. We called reception and they sorted it out straight away and were very apologetic.
Overall, the service here was first class and the staff were very friendly and helpful. The restaurant just needs tweaking a bit to bring it up to the same level as the rest of the hotel.

Room Tip: Room 311 is a corner room and has windows on two sides with amazing views
  • Stayed: April 2014, traveled with family
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Thank tiny13_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded May 18, 2014

Dear Reviewer,
Thank you for your lovely review on Trip Advisor. We love it that your stay at The Tourmaline has been a memorable one.
Our Team’s one aim is to ensure that your stay with us is both luxurious and personalized in every way, and memorable enough to keep you coming back. We would love to see you again soon.

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Reviewed April 25, 2014

Great hotel with beautiful clean, comfortable rooms. Enormous double beds.
Fantastic views. We stayed on our wedding anniversary and were greeted by a beautiful display on our bed with fresh fruit, chocolates and a cake.
Lovely rooftop pool. A big hike up/ down the hill though!! Be prepared if you fancy a walk.
Would definately stay again.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded April 29, 2014

Dear Reviewer,
We are very proud to have fulfilled or exceeded your expectations during your wedding anniversary stay at The Tourmaline. We are pleased that you highly praise the professionalism of our Employees and commend the services and hotel facilities along with all the wishes & compliments from our team.
We are very glad to have had the opportunity to host you and we hope to have the pleasure to be of service to you in the near future again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Checked in the hotel after our journey from Sigiriya to a warm welcome with refreshments. Being our second stop in Sri Lanka we were expecting the excellent level of service and hospitality and were not let down. We were offered 3 rooms, all different but large and very clean. One had a Jacuzzi too! Pool is great but beware the wasps at nights. Breakfast needs to improve. Limited but good choice for lunch/dinner. Overall a very good experience.

  • Stayed: February 2014, traveled with family
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Thank mangy_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded April 23, 2014

Dear Reviewer,
Thank you so much for taking the time to review your stay at The Tourmaline, and what a pleasure it is to note that your experience has been fantastic and memorable.
At The Tourmaline, we are all about attention to detail and taking care of your every need and want, so we have gone out of our way to ensure that your vacation spent with us is the most relaxing and luxurious time of your holiday.
We are looking forward to seeing you & your family again at The Tourmaline very soon.

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Reviewed April 20, 2014

This was our first stop in Sri Lanka, and I was pleased that we chose the place to start our holiday.

We landed in Colombo in the afternoon and were met by our very patient driver (the plane was delayed) who was organised by Michel from the hotel. The drive was smooth with a very careful driver which, at six months pregnant, I was very grateful for. The price was also very reasonable and I would recommend using a hotel car. Michel was also particularly helpful when I needed to print out my train ticket and the internet wasn't working as he did this for me. When we left, he also provided information about our next destination, which was really appreciated. - He really is an asset to the hotel.

When we arrived at the hotel we were greeted with a lovely welcome drink and were offered a candle to light, which was a nice touch. The check-in was fast and we were shown to our room which was very nice. The bathroom was lovely and well appointed (but bring hair conditioner as they don't provide it, which seems to be common in Sri Lanka). However, I would have liked a soap dish. The view was fantastic (though we didn't see this until the next morning, which was lovely to wake up to). The one issue that we had with the room was that the air conditioning was ferocious. One night I woke up shivering and had to put a jumper on to go back to sleep as I couldn't fix it and neither could my husband, so this might need looking at.

I particularly liked the pool, which was very welcome after spending a hot afternoon wandering around beautiful Kandy.

The location,on the hill outside of Kandy, was my preference as I wanted to be somewhere quiet and calm. It is really very close and very cheap in a tuk tuk, though it is easier to get back from than to get to Kandy, unless the complimentary bus is going (which is a nice gesture). However, I believe you just have to walk a little further down the hill.

The one thing I would say about this place, and probably the reason that I did not give it full marks is that the restaurant lacked atmosphere. We ate there one evening and for breakfast. The staff were mostly very nice, with the exception of one waiter who seemed a little over formal and stuffy which seemed to be a reflection of the atmosphere. There were also very few people eating there. Again, this may be just my preference, but I didn't find it a very relaxing experience. The food was OK, though the chicken curry I ordered was really quite cold. The breakfasts were adequate. Room service was good however, both in terms of food and service.

Overall a good choice and a very pleasant stay, especially as the staff are just so lovely. - I would recommend this place for those who would like to stay somewhere with some luxuries and which is quiet and calm. It is not for those who want to be in the centre of the action, which most people probably realise from decent research anyway.

Room Tip: All rooms have a good view
  • Stayed: March 2014, traveled as a couple
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Thank Wise1London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded April 29, 2014

Dear Reviewer,
Your title tells us that you had a fantastic experience during your recent breakaway at the Tourmaline also thank you for you for taking the time to post a detailed review and high recommendation for the future visitors.
We are glad to have been able to match your expectations through personalized attentions delivered by our friendly professional team members who stood out during your stay delivering extra miles to ensure you that you enjoy a comfortable stay even after you left our premises.
We are very glad to have had the opportunity to host you and we hope to have the pleasure to be of service to you in the near future.

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