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“modern, nice setting”
Review of Tourmaline Hotel

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Tourmaline Hotel
Ranked #17 of 54 Hotels in Kandy
Certificate of Excellence
London, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“modern, nice setting”
Reviewed February 10, 2012

this hotel is set on the hills overlooking kandy lake (although your room won't neccesarily).
we had dinner and breakfast here. dinner was a traditional meal which was good, although there wasn't a wide selection of local dishes, most selections being 'western'. i thought, for a smaller hotel, the breakfast was v good, managing to include most of the usual selections in a more modest dining space.
the location is a short drive from the lake and the temple of the tooth, 5 mins.
my parents had a negative experience in that twice when drinks were requested on room service they failed to arrive.
other than that this is a good value hotel with clean, modern rooms.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stotheb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 6, 2011

We stayed here for 1 night and we felt very welcome when we arrived. The service is excellent. The restaurant is also great with really good food. We stayed in the new hotel and the room was very nice with a fantastic over so many mountains! The swimming pool needs some new paint and furniture. This was the only hotel during our stay where we had to pay for the wifi, and it didn't work that well. In the hotel lobby the wifi is free. The way up to the hotel is a challenge, but with a driver it is fine.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank saskia d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 30, 2011

The hotel is good and the rooms were very clean and spacious. Service was good. Staff was hospitable. Location is good. But the place is over priced. Food served was good. There is a very nice swimming pool and the view from the room is good. Overall pleasant stay but over priced.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hamsav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2011

I stayed in Holiday in during my visit to Sri Lanka. I think the hospitality of the staff and the quality of food deserves a special mention. Specially the Indian Restaurant was nice. The Prices were quite reasonable too and would definitely recommend this to any one who would want a nice comfortable stay

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 19, 2011

The hotel is on the hill and the road to there is hole after hole.
Friendly staff but prices are out of proportion. To borrow lap top and internet access for 1h hotel price was 10.00USD. Internet cafe in the city cost 1.00 per hour.
rooms are large and clean with fantastic view. One of the best hotel in Sri Lanka

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mig26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
692 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 798 helpful votes
Reviewed August 12, 2011

As the cricket was on in Kandy the day we arrived, this was the only hotel available on trip advisor for our dates, and overall we were pleasantly surprised.
The service here is great... but you may want to hire a rickshaw or taxi if you go down town. The hotel is on top of a big hill, so its a steep climb to get home. On the other hand the views are great.
As I didn´t specify when booking, we were lumbered with a twin room on the third floor walk up. The rooms in the back half of this floor are unfinished, so it all felt a little weird. The beds were very low to the floor, very hard and narrow with thin mattresses. The following morning I made it clear that we would move out unless they could come up with a double. They subsequently moved us to a room with a king bed on lobby level, which was as comfortable and luxurious as you would expect for a hotel in this price bracket.
Internet was free in the lobby, but I had to pay $10 for a 10 hour card in order to get wifi in my room. This was inconvenient as we both have laptops, so we had to take it in turns to be online.
With internet such a basic necessity these days, I don´t understand why they should charge extra, particularly as tapping into their wifi doesn´t cost the hotel any extra. There is no extra charge for hot water, towels, fridge, aircon, cable TV... you get my drift.

Also there were no face cloths provided, and only one hand towel. We were told there was cable TV, but the TV quality was poor, no English speaking channels and I couldn´t see a cable box, so I´m not really sure.
Overall I feel that the staff did their best to accommodate us and make our stay as pleasant as possible. Eg. when I had a problem getting my cell phone connected they helped me call the phone company and identify the problem, despite the fact that they had a big army conference going on and were really busy, with security everywhere.
The whole building is newly remodeled and feels nice and comfortable and clean, so if you can afford it I guess its OK.

The highlight of our trip was feeding a banana to a monkey who came to visit us on our verandah... see attached photo

Room Tip: Make sure you get a king bed on the first or second floor, if you don´t want to walk up two flights...
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kanan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 31, 2011

We visited the Tourmaline in Kandy for the second time this year and we were happy to find that standard was the same - so it wasn't just a first time experience. From the door girl to the front desk girls and boys and overall staff - always very friendly, helpful and with a smile on their faces. After a long and tiring journey, you are greeted with a smile, a cool towel and a cup of tea of you own choice. A very nice gesture.
Rooms are superb, lots of space, large comfortable bed and everything clean. Instead of a la carte at the Tourmaline we went up to the Topaz for buffet - it was delicious. Here also perfectly organized friendly staff - making your meal a pleasure. From the dinning room you have the best view over Kandy, try spotting the Temple when you are there.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank NoLimitsCMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tourmaline Hotel

Property: Tourmaline Hotel
Address: Aniwatte, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #17 of 54 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tourmaline Hotel 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Refurbished in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the hotel is ideal for both the business as well as leisure traveler. The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more   less 
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