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“Great location but poor room quality” 3 of 5 bubbles
Review of Tourmaline Hotel

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Tourmaline Hotel
Ranked #22 of 58 Hotels in Kandy
Certificate of Excellence
Doha, Qatar
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location but poor room quality”
3 of 5 bubbles Reviewed June 17, 2011

The hotel is located on a hill outside of Kandy. It is quite a trip to get there so better plan your own transportation.
The hotel lobby has been renovated and looks pretty nice .. unfortunately this was not the case for the room we got on the lower floor.
The room was really old, moldy and noisy. Beds were of a bad quality. Deisgn from the 50's ...
Food was average, nothing special about it.
Apparently, it is possible to get a renovated room if paying extra .. but we didnt know that in advance.
As a conclusion, I would say, try to get an renovated room or ... go somewhere else.

  • Stayed April 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MC2A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
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English first
Colombo
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 7, 2011

Large clean rooms on the ground floor. Don't know what the others are like. Food was delicious, very friendly and helpful staff and an excellent front desk management.

BUT difficult to find and unfortunately a Stop-and-Go Hotel. People come in the evening, some might have dinner, and go straight to bed and are off again early next morning. The musician has no audience in the evening and the bar tender board to death, so how can they do a good job.

  • Stayed February 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NoLimitsCMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Level Contributor
119 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed February 27, 2011

The hotel is out of Kandy and it is on the top of a hill. To get to the hotel is a great challenge, bus will not fit in the narrow streets. The lounge is okay, the staff is very friendly and helpful, however the rooms are awful! It is like a time-travel back to the 50s. That would be no problem if the furniture were in good condition, but how it looks right now... unacceptable!

The bathroom was a bit dirty.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bumbi17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 6, 2011

An amazing hotel with great value for money. Make sure to book a superior room in the new wing facing the landscapes. You will not be disappointed. The breakfast menu was limited but very good especially the waffles. The staff was super-friendly and accomodating. One must have a driver & car though since public transport in the hotel area is non-existant. One needs a car anyway in Kandy to survive :)

Pssst.. the hotel allows outside food delivery ;) We ordered Pizza Hut once.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sasherwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 11, 2011

Wonderful location with spectaculer views.
To come upto international standard hotel needs to ramp up the services,aminities and restaurant food quality to macth the goodness of location.
During three days of our stay we had same limited breakfast. Weather was considerably cold and we had Just one blanket in the room. We requested for additional blanket & were denied one. The prawns served in the dinner were rotten which spoilt the good mood built-up during the day.

  • Stayed December 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ASHISH_MHATRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 9, 2011

Very good hotel, out of the city, need transport, Very good staff and food. Need new carpets and doors in the old rooms. New rooms 30% more expensive but 200 % better.
Very nice lobby and restuarant. Will recommend to anyone. travelling from Sydney Australia.

  • Stayed January 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dave-chelliah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pondicherry, India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 2, 2011

It has a nice hill station view and weather. It is a bit run down. They Gym has three worn out home machines, one broken. The hotel is WAY up a hill on a winding road. Since the food is mixed quality you will want to find other places to eat; but that does take some serious effort (and the staff don't help much with finding alternative places to eat). So we spent considerable time dealing with that. It is a nice quiet get away, but even after significant effort we did not find much of interest in the area. There is a Spa in a sisterhotel, but it was so run down we did not go.

  • Stayed January 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DrEric108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tourmaline Hotel

Property: Tourmaline Hotel
Address: Aniwatte, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #22 of 58 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tourmaline Hotel 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Refurbished in 2009, Hotel Tourmaline has evolved over the years to portray a resort lifestyle that caters to the discerning traveler. With painstaking attention to detail—from its elegant exterior, cuisine and ambience, the hotel is ideal for both the business as well as leisure traveler. The natural scenic beauty that surrounds the hotel creates the perfect relaxing atmosphere to help you unwind and enjoy the many modern amenities that make your stay a memorable one. ... more   less 
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