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Hotel Mermaid & Club
Ranked #2 of 11 Hotels in Kalutara
Certificate of Excellence
WALES
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Our opinion”
Reviewed December 20, 2012

We are the other 50% of the party of 4 referred to in the review below "Never Again" by Lucian52 Birmingham. My wife and I dealt with the Virgin Holidays booking procedure problem that occurred when we arrived after the connecting flight was delayed for over 10 hours. Yes it took some time to resolve and was an unpleasant start to our holiday. The booking issue probably could have been dealt with better but never mind.
I urge you to read as many reviews as you can.
We have never seen so many smiling faces, staff genuinely wishing to help. There are far too many to name and single out, it would be unfair to the others. The ground staff, the sunbed boys and the sports staff were always willing to share time with us. My wife enjoyed the water aerobics immensely. As soon as we chose our sunbeds the clean towels provided were brought immediately. We tended to stay in roughly the same spot and when we looked over our balcony each morning the beds already had towels on them for us. There were always plenty of sunbeds throughout the grounds. Both pools were very clean. We really enjoyed seeing the chipmunks running amongst the palm trees, the chameleons and elephant on the beach.
The Restaurant was very good, always well staffed, the food was varied and well cooked with something for everyone. Breakfast included the usual fry up with fried egg or omelettes of your choice freshly cooked by cheerful chefs....or you could have curry.....All the waiters and a lone waitress, who was lovely, were attentive, never failing to smile, happy to serve us and very entertaining. My wife is vegetarian and always found something to eat at every meal. The beer and local spirits were good. The evening entertainment varied from Sri Lankan music and dancing to the Saturday night guitarist who did requests from The Shadows to Santana via Clapton's "Wonderful Tonight" and was brilliant, accompanied by the frogs chorus in the ponds around.
The rooms are a good size with teamaking facilities and probably the cleanest ever. The air conditioning worked well. Full marks to the houseboy Sam, he worked very hard.
We all read the reviews before we went, we all knew we would get "bothered" on the public beach, perhaps it gets a little tedious at times but just be firm and say "No"....unless you want a bargain trip etc. We were at The Mermaid at the same time as "missmeerkat21" and "BarryGail" who thoroughly enjoyed their trips with the boys as you can read in their reviews below. They were lovely people to meet. The Hotel Reps also arranged tours which we understood were also excellent. My wife and I walked to Kalutara about 4 Km along the railway track where we saw monkeys in the trees, fruit bats, cattle wandering around and a metre long monitor lizard. It was fascinating to see washing drying on the ground between the railway lines and to meet the locals. There is a fantastic temple just over the bridge in Kalutara. We wanted to return by Tuk Tuk, quite something and a must. Haggle! All part of the Sri Lankan experience; different customs and culture. There is no doubt that both couples were upset about the booking fiasco but we were well looked after, well fed in a very clean comfortable hotel by great staff and we met some really nice fellow guests.....oh yes the weather was wonderful.

  • Stayed November 2012, traveled as a couple
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Helpful?
9 Thank NEDWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 26, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

The group of four, arrived together has posted 2 different reviews under “Our opinion” Ned Wales dated 20th December 2012 and “Never again” Lucian52 Birmingham dated 19th December 2012. The latter may be read below.

The review titled “Our opinion” gives a true picture of the incident and about the hotel which is consistent with the reviews by the other guests. We are exceedingly grateful to the reviewer for expressing the truth. As the reviewer has said it was a "Virgin Holiday booking procedure problem". We took time to sort it out because we had to contact the Virgin Holidays office in London. There was no delay in providing 2 double rooms as requested by the guests so that they could enjoy their holiday until the technical problem could be cleared by Virgin Holidays, London.We are sorry for the inconvenience caused to the four visitors because of the delay and apologize both on our own behalf and that of Virgin Holidays for not being able to solve the problem faster.

We are delighted to read the special comments made by the reviewer on our staff, food, cleanliness and extent of the rooms, adequate sun beds, restaurant service, water aerobics, hotel pools & evening entertainments.

Dear Ned Wales, please accept our most sincere thanks for putting the record straight.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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birmingham
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 19, 2012

Just returned from the Mermaid Hotel in Sri Lanka,the only thing we could compliment the hotel on was the friendly helpful staff. We booked our holiday in August the booking was for 4
adults (2 married couples)in 2 standard rooms. When we booked in we were given one room for three and one single room, the hotel manager insisted this was quite normal but we could have 2 double rooms if we payed extra which we refused. After three anxious days our holiday rep sorted our problem out but the hassle spoiled our holiday.My advice to anyone thinking of going there is make sure you enquire about your room allocation,
Although the hotel is on the beach there's no sun beds or umbrellas, and if you walk on the beach you'll be accosted by the locals trying to sell you something.
On reading the other reviews its hard to believe we're writing about the same Hotel.
In my opion If this hotel was in Spain or Greece it would be rated a 2 star.On reading the reviews its hard to believe we're writing about the same hotel.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
4 Thank lucian52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 26, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club.

The group of four, arrived together has posted 2 different reviews under “Our opinion” Ned Wales dated 20th December 2012, which may be read above and “Never again” Lucian52 Birmingham dated 19th December 2012. The review titled “Never Again” tries to place the blame on the hotel and unfairly rates the hotel at the rating of 2.

As the review titled “Our Opinion” by Ned Wales explains the problem of rooms was a “Virgin Holidays Booking Procedure Problem”. We took time to sort it out because we had to contact the Virgin Holidays office in London. There was no delay in providing 2 double rooms as requested by the guests so that they could enjoy their holiday until the technical problem could be cleared by Virgin Holidays, London.We are sorry for the inconvenience caused to the four visitors because of the delay and apologize both on our own behalf and that of Virgin Holidays for not being able to solve the problem faster.

We wish you will return & experience the joy of Mermaid Hotel & Club as your other travelers have done.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 14, 2012

I stayed 3weeks form nov 20th 2012. Had great holl at this hotel the staff realy made you feel welcome and always found time to have a chat and be as helpful as they could. I had a problem with the electrics a time or two and eventualy had to ask for another room which was done swiftly and i soon settled in another room. I am vegetarian and enjoyed the food i didn,t feel the need to ask for anything special as there was always plenty to choose from and the curries were very tasty Although i was a single traveller i met lots of fun and friendly people who i joined on trips or just to sit and chat with at the bar so thanks to all of you and of course SURESH (suresh tours)who i booked a 4day tour and a day tour with you can find him on the beach he has a red streak like mohican in his hair, i emailed him before travelling and he responded quickly, you can contact him on
suresh.pushpakumara@yahoo.com. I joined a lovely indian family of 6 to Kandy 2nights then 1night in Ella then did a day trip which included a boat safari, temple, moonstone mine, turtle hatchery and ending with a dip in the sea at Unatuwana i joined 2couples one with a daughter Hannah, Also i had a fun day out to Colombo by train with another guest and also ventured out down the coast on my own a time or two all part of the experience. All in all i had a great 3weeks Thankyou everyone who made my Adventure a happy one.

Room Tip: Single Room 111 faces the sea and on ground floor, sleep to the sound of the waves and you have seat...
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  • Stayed November 2012, traveled solo
    • Value
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Helpful?
3 Thank missmeerkat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 20, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 13, 2012

We stayed at the hotel for 9 days. It was an excellent stay because of the cosy atmosphere and high-rate service. It's a perfect place to relax and have a very comportable and quiete rest. We really enjoyed the help and work of all services throughout the hotel.
The receptionist Menaka helped us with the room. Thanks to her we had a beautiful view of the ocean and stayed on the 3rd floor which was important for us.
The food was very good. Very tasty, variable, wide range of european and local cuisine. We really enjoyed the quality and the way of serving of the optional sea-food and the dinners on the balcony with the candle-light!
The cleaning service is very good. We always had our room regularly cleaned and also had all the facilities we needed. The towels are changed every day. It's important because of the climate (the humidity level is high and the things take time to dry).
The territory of the hotel is rather big, clean and well-done. It's separated from the beach by a low fence unlike other hotels were separated with a metal net (looking like a prison). The territory is well-secured by a guard. We always had enough towels for our seats on the beach.

We really enjoyed numerous chipmunks who jump and run among the palms and the visitors :))

If you come to this hotel, try the spa massage - general relaxing and green-tea for your face. It's fantastic!

All the personnel is very polite and friendly. They are always smiling and helpful. All our wishes were satisfied very quickly.

For a conclusion - it's a wonderful place for couples and families. It's valuable for those who doesn't enjoy disco-parties and noisy places.
The hotel is positioned as a 3-star hotel but it's worth of 4 stars as minimum.

We would like to say thank you to all people who work at the hotel and made our stay pleasant and enjoyable.
Ayubowan!

Room Tip: We booked a standard double on the 3rd floor with a view of the ocean. It's quiete and nice.
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  • Stayed November 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Aleksandrova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 20, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 11, 2012

We stayed at the Mermaid in Nov definitly worthy of more than their 3 stars.Lovely location on the beach. Staff service was excellent throughout the hotel.Food was very good. Room always clean Management have got the good customer service right all the staff made you feel welcome and not just a number addressed you by your name.
Anyone looking to book trips, we would definitly recommend using Ravi, one of the beach boys outside the hotel. Booked a 3 day 2 night trip with Ravi who was also our guide, it was very professionally done, excellent accommodation for the 2 nights and the trip exceeded our expectations.We saw much more than was on the itinary because we had the freedom to see and do what we wanted or what Ravi recommended also alot better value than booking with the reps.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank phillip65_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 20, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redditch, United Kingdom
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 10, 2012

We stayed at this hotel for 2 weeks and had a great time. The hotel is just right for a complete relaxing break with nothing to much trouble for the staff and it is them which makes the holiday something special. They greet you everyday with a smile in their eyes and are always pleased to see you. We got on very well with Nihal who looked after our room to a very high standard, but he always wanted to know if it was "good". There is only one restrauant which is a buffet and being a small hotel there is not a fast selection but what is there is fresh and good and we always found lots to try and enjoy. We did have the steak one night, extra charge, and this was well worth it. The chefs work hard at trying to please and come round to ensure that you are happy with the food.
There was always plenty of sunbeds round the pool and on the grass with fresh towels brought to you each day by the outside staff. The most we did was the pool exercise and the only problem was getting back to our sunbeds from the bar due to stopping and chatting to fellow guests.
We did book a trip with one on the beach boys "Indika" who made this to match our requirements. We felt safe going with Indi and would recommend him to others, he only accepted payment on completion of the tour. The highlight for us was when he asked us to go for lunch at his mothers where great hospitality was shown and the food was amazing, it was like stepping back in time.
There is a tailors and jewellery factory just out the main gate which we used to have items made to measure. We also enjoyed watching the trains pass by and getting a wave from the passengers "hanging on".
Not a place for the party people but for complete relaxation this is the place to go.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BarryGail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 10, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
w.yorks
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 9, 2012

We stayed here the first two weeks in November, the end of the "rainy" season, but this did not stop us having a lovely time.
Theres not much more I can add to the previous reviews, they have captured everything great about this hotel.
Yes the food was a little bit repetative but always plenty to choose from and fresh. Also, if you did have a requirment for something a bit different, just ask, nothing is ever too much trouble. We asked if we could have chapitis on the "Sri Lankan" night, and the Head Chef went to all the trouble of checking his stock cupboard to see if he had the correct flour, which he didn't, but he made sure he got some for that night and made us what we could only describe as a HUGE plate of them. They were great. He waited for us to arrive for dinner and had one of the fantastic waiters serve us the chapitis with a selection of SriLankan curries, fantastic.
Overall its the staff that make this such a great hotel to stay at. We especially thought Chamal, from the sports centre, who organised your sunbeds and towels everyday was great. He is extremely helpful and is always willing to have a game of table tennis with you in the afternoon, he was good fun.
Our room "boy" Neel, was also very good. Rooms cleaned to a very good standard everyday.
The beach was disappointing, but they have had a lot of rain prior to our arrival, so after 2 weeks there it was beginning to become a lot cleaner. Not many places to stop for refreshments.
Would definately say this is more like a 4 star than a 3 star.

Room Tip: Ask for a room away from reception and I would recommend the ground floor.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank slimnky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 10, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mermaid & Club

Property: Hotel Mermaid & Club
Address: Mahawaskaduwa, Kalutara 12000, Sri Lanka
Location: Sri Lanka > Western Province > Kalutara
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Kalutara
#1 Spa Hotel in Kalutara
#1 Romantic Hotel in Kalutara
#1 On the Beach Hotel in Kalutara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Mermaid & Club 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Mermaid Hotel & Club lies on the golden sands of Mahawaskaduwa; a cosy fishing village in the city of Kalutara which is of religious significance, just 24 miles south of Colombo and 45 miles from the International airport. It is cleverly nestled in a vast coconut grove along a stretch of golden, sandy beach; a perfect get-away for sun, sand and sea lovers. ... more   less 
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Also Known As:
Hotel Mermaid And Club
Resort All Inclusive Mermaid
Mermaid Hotel Sri Lanka
Hotel Mermaid & Club Sri Lanka/Kalutara

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