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“Great honeymoon”

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Hotel Mermaid & Club
Ranked #2 of 11 Hotels in Kalutara
Certificate of Excellence
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great honeymoon”
Reviewed December 13, 2012

We stayed at the hotel for 9 days. It was an excellent stay because of the cosy atmosphere and high-rate service. It's a perfect place to relax and have a very comportable and quiete rest. We really enjoyed the help and work of all services throughout the hotel.
The receptionist Menaka helped us with the room. Thanks to her we had a beautiful view of the ocean and stayed on the 3rd floor which was important for us.
The food was very good. Very tasty, variable, wide range of european and local cuisine. We really enjoyed the quality and the way of serving of the optional sea-food and the dinners on the balcony with the candle-light!
The cleaning service is very good. We always had our room regularly cleaned and also had all the facilities we needed. The towels are changed every day. It's important because of the climate (the humidity level is high and the things take time to dry).
The territory of the hotel is rather big, clean and well-done. It's separated from the beach by a low fence unlike other hotels were separated with a metal net (looking like a prison). The territory is well-secured by a guard. We always had enough towels for our seats on the beach.

We really enjoyed numerous chipmunks who jump and run among the palms and the visitors :))

If you come to this hotel, try the spa massage - general relaxing and green-tea for your face. It's fantastic!

All the personnel is very polite and friendly. They are always smiling and helpful. All our wishes were satisfied very quickly.

For a conclusion - it's a wonderful place for couples and families. It's valuable for those who doesn't enjoy disco-parties and noisy places.
The hotel is positioned as a 3-star hotel but it's worth of 4 stars as minimum.

We would like to say thank you to all people who work at the hotel and made our stay pleasant and enjoyable.
Ayubowan!

Room Tip: We booked a standard double on the 3rd floor with a view of the ocean. It's quiete and nice.
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  • Stayed November 2012, traveled as a couple
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Helpful?
3 Thank Aleksandrova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 20, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (416)
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English first
Wales, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 11, 2012

We stayed at the Mermaid in Nov definitly worthy of more than their 3 stars.Lovely location on the beach. Staff service was excellent throughout the hotel.Food was very good. Room always clean Management have got the good customer service right all the staff made you feel welcome and not just a number addressed you by your name.
Anyone looking to book trips, we would definitly recommend using Ravi, one of the beach boys outside the hotel. Booked a 3 day 2 night trip with Ravi who was also our guide, it was very professionally done, excellent accommodation for the 2 nights and the trip exceeded our expectations.We saw much more than was on the itinary because we had the freedom to see and do what we wanted or what Ravi recommended also alot better value than booking with the reps.

  • Stayed November 2012, traveled as a couple
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Helpful?
4 Thank phillip65_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 20, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redditch, United Kingdom
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 10, 2012

We stayed at this hotel for 2 weeks and had a great time. The hotel is just right for a complete relaxing break with nothing to much trouble for the staff and it is them which makes the holiday something special. They greet you everyday with a smile in their eyes and are always pleased to see you. We got on very well with Nihal who looked after our room to a very high standard, but he always wanted to know if it was "good". There is only one restrauant which is a buffet and being a small hotel there is not a fast selection but what is there is fresh and good and we always found lots to try and enjoy. We did have the steak one night, extra charge, and this was well worth it. The chefs work hard at trying to please and come round to ensure that you are happy with the food.
There was always plenty of sunbeds round the pool and on the grass with fresh towels brought to you each day by the outside staff. The most we did was the pool exercise and the only problem was getting back to our sunbeds from the bar due to stopping and chatting to fellow guests.
We did book a trip with one on the beach boys "Indika" who made this to match our requirements. We felt safe going with Indi and would recommend him to others, he only accepted payment on completion of the tour. The highlight for us was when he asked us to go for lunch at his mothers where great hospitality was shown and the food was amazing, it was like stepping back in time.
There is a tailors and jewellery factory just out the main gate which we used to have items made to measure. We also enjoyed watching the trains pass by and getting a wave from the passengers "hanging on".
Not a place for the party people but for complete relaxation this is the place to go.

  • Stayed November 2012, traveled as a couple
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Helpful?
3 Thank BarryGail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 10, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
w.yorks
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 9, 2012

We stayed here the first two weeks in November, the end of the "rainy" season, but this did not stop us having a lovely time.
Theres not much more I can add to the previous reviews, they have captured everything great about this hotel.
Yes the food was a little bit repetative but always plenty to choose from and fresh. Also, if you did have a requirment for something a bit different, just ask, nothing is ever too much trouble. We asked if we could have chapitis on the "Sri Lankan" night, and the Head Chef went to all the trouble of checking his stock cupboard to see if he had the correct flour, which he didn't, but he made sure he got some for that night and made us what we could only describe as a HUGE plate of them. They were great. He waited for us to arrive for dinner and had one of the fantastic waiters serve us the chapitis with a selection of SriLankan curries, fantastic.
Overall its the staff that make this such a great hotel to stay at. We especially thought Chamal, from the sports centre, who organised your sunbeds and towels everyday was great. He is extremely helpful and is always willing to have a game of table tennis with you in the afternoon, he was good fun.
Our room "boy" Neel, was also very good. Rooms cleaned to a very good standard everyday.
The beach was disappointing, but they have had a lot of rain prior to our arrival, so after 2 weeks there it was beginning to become a lot cleaner. Not many places to stop for refreshments.
Would definately say this is more like a 4 star than a 3 star.

Room Tip: Ask for a room away from reception and I would recommend the ground floor.
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  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
2 Thank slimnky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 10, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 8, 2012

We stayed here for 10 days after a weeks tour. Slight mix up with our rooms when we arrived, but all sorted efficiently and the staff could not have been more helpful.
Hotel very clean and rooms have fridge and tea and coffee making. Instead of plastic bottles of water a flask is left in your room and topped up twice daily, much better than stacks of plastic everywhere. Sam our room guy was lovely, continuously checking that we were happy with everything, which we were.
Food was amazing, especially for spicy food lovers, snacks available throughout the day in an air conditioned room away from the birds etc.
meals were Buffett but for a extra charge you can eat a la carte, we had the seafood, absolutely fantastic. No problems getting drinks as staff very helpful and friendly and want to make sure you enjoy your stay.
We had a go at croquet and boules and had great fun, sports centre staff lovely.
W all had a massage and what a wonderful experience, very relaxing in a beautiful setting.
The pool is lovely and clean and there was never a problem getting a sunned where you wanted on
W booked a two day trip with Ravi on the beach, to Yarla. Very good value, went to the turtle hatchery and Galle, he was very happy to tailor the trip to our requirements and he too was keen to ensure we had a good time.
Used the tailor outside and to the right of the hotel. Fantastic service from the tailor, glad we were'nt there longer or we would not have had room for all the new clothes we would have liked!
Used the jeweller next to tailor, they custom made a ring and necklace and the results were outstanding and reasonably priced.
We recommend highly this hotel, but do not expect 5 star appearance but it is an exceptional hotel that delivers 5 star service.

Room Tip: Would advise asking for a top floor away from the resturants end of the hotel
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  • Stayed November 2012, traveled with family
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Helpful?
5 Thank nolostbaggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 10, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 7, 2012

Well, without repeating pretty much what has been said on here too much our honeymoon at the Mermaid was immense! We travelled in mid August and after a long and hungover journey from our wedding the night before it was a relief to reach the hotel! We were greeted very warmly and the hotel and room were excellent. We transferred to the deluxe room for the second week which had been organised prior to the holiday with the very accommodating and helpful staff.

Food throughout the two weeks was excellent and we were given a special meal for our honeymoon which was excellent as well as paying for the lobster. Cheap as chips! Waiters were incredibly friendly and special mention to Sammi who was excellent and Cheeky - "it's raining cats and dogs!" Bar staff also brilliant and couldnt do enough for you. Sport staff were really good too - water volleyball and cricket being particular highlights! Nihal as well who cleans the rooms - could not wish to meet a nicer man!

I made contact with Suresh who works from the beach prior to travelling and had arranged the kind of things that we wanted to do. We took a 2 night, 3 day tour taking us amongst other places to Kandy, hill country and tea plantations, Yala, Galle. An amazing trip and one that he made sure was very special for us, stopping at small local cafes etc, buying fruit etc for us. I would highly recommend using him and his team, they will make sure that you have a holiday that you'll never forget! His contact details are suresh.pushpakumara@yahoo.com. He's the one on the beach with the red mohican, unmissable!

If you're thinking of going to Kalutara make sure you choose the Mermaid, excellent facilities and great staff! Hello to our friends who we met in the hotel - Rob & Camilla, Sarah & Paul and Nicola & Ian. The arrack is on me!

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 20, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rickmansworth, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 6, 2012

we had a wonderful time the staff are so helpful so polite nothing is to much for them .One thing i did find was that the lighting in the bathroom is very dull could do with being a bit brighter. The food was excellent a very good selection. i would go back again but go on a more direct flight .

Room Tip: Standard room is fine the only thing you get by up grading is a bath and shower and the room is a bi...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank sugar987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dilip S, General Manager at Hotel Mermaid & Club, responded to this review, December 10, 2012
We thank the reviewer for their stay at Mermaid Hotel & Club and sharing their holiday experience.

We were delighted in reading the favourable comments and thank you for expressing them for the benefit of visitors to this website.

We wish you will return and look forward to welcoming you to Mermaid Hotel & Club.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mermaid & Club

Property: Hotel Mermaid & Club
Address: Mahawaskaduwa, Kalutara 12000, Sri Lanka
Location: Sri Lanka > Western Province > Kalutara
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Kalutara
#1 On the Beach Hotel in Kalutara
#1 Romantic Hotel in Kalutara
#1 Spa Hotel in Kalutara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Mermaid & Club 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Mermaid Hotel & Club lies on the golden sands of Mahawaskaduwa; a cosy fishing village in the city of Kalutara which is of religious significance, just 24 miles south of Colombo and 45 miles from the International airport. It is cleverly nestled in a vast coconut grove along a stretch of golden, sandy beach; a perfect get-away for sun, sand and sea lovers. ... more   less 
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Also Known As:
Hotel Mermaid And Club
Resort All Inclusive Mermaid
Mermaid Hotel Sri Lanka
Hotel Mermaid & Club Sri Lanka/Kalutara

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