We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,664)
Filter reviews
1,664 results
Traveler rating
1,043
473
99
34
15
Traveler type
Time of year
LanguageAll languages
More languages
1,043
473
99
34
15
Show reviews that mention
All reviews pushpakumara yahoo red mohican suresh tours beach boys sports centre elephant orphanage day trip sri lanka cheeky chappie moonlight jewellers palm trees deluxe room sports team tuk tuk great holiday sports facilities curries
Filter
Updating list...
1,186 - 1,191 of 1,664 reviews
Reviewed September 24, 2011

I stayed at the Mermaid Hotel near Kalutara for 10 days and found the service excellent. The staff attended to my room twice a day in a friendly manner. All the staff at the hotel were cheerful and always found time to get to know those staying at the hotel. I enjoyed the food, the organised sports, especially the water volleyball, and I was impressed that the hotel even had a watercolour artist who came in and spent a day with us!

  • Stayed: September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Malcolm W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myfacebook, Sales & Marketing Manager at Hotel Mermaid & Club, responded to this reviewResponded October 4, 2011

We thank the reviewer for sharing their holiday experience at Mermaid Hotel & Club and the excellent comments made about the hotel.

We are delighted to hear about the special comments made about our food and very specially about our staff.

We are pleased to note that the reviewer enjoyed activates on offer at the sports centre. Most guests seem to like the water color painting classes as its one of the most relaxing activities.

Thank you for making such favorable comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2011

We arrived at this hotel on 7th September 2011 expecting 3* but found it was more 4 or 5*. The rooms were lovely and very spacious, they were always spotless clean, The restaurant always had a large slection of differnt food available.
The travel time from the airport (3.5 hours) and not much to do in the evening so this was the only down side.
Please do not book your tours through your Rep as they are very expensive, we would certainly recommend Anu from the beach, he was fantastic and took us on various tours and gave us VIP treatment. He is easily recognised on the beach as he always wears long trousers and long sleeved shirt (very smart). He went out of his way to ensure everything went perfect. On any of the tips we went on we always felt safe and comfortable. He arranged for us to feed the elephants milk, bought food for them, paid for foods for us all at no extra cost. All of the trips we booked cost us less than half the cost booking them through the Rep. We met his family and they were fab. He is well known in the hotel. If you would like to ask me any questions please get in touch brenda.sherlock@pertemps.co.uk

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sherlock09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myfacebook, Sales & Marketing Manager at Hotel Mermaid & Club, responded to this reviewResponded October 4, 2011

We thank the reviewer for sharing their holiday experience at Mermaid Hotel & Club and the excellent comment made about the hotel.

We are delighted to hear about the special comments made about our food.

Thank you for making such favorable comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2011

Dear all,
let me share about my holiday trip to Sri Lanka and experience in staying in Mermaid hotel&club in Kalutara, Sri Lanka.
Mermaid is No1 between other hotels of 3* and services and restaurant are equal at least to 4*.
Let's see details step by step:
1) very attractive price for couple with all include services - 100$
2) hospitality, smiles and support everywhere
3) restaurant - very high quality, the best I ever met in all hotels I ever been before all over the world
4) swimming pool is clean and comfortable for relaxing rest
5) no vanity and noise
6) spa, massage and other services are very good
7) sport center, gym, table tennis, badminton, aqua aerobic, water polo/walleyball, ect.

So, all services are free of charge except spa, but the price for spa are also not expensive.

about shopping:
1) jewellery: go directly to WORLD OF GEMS which is on opposite side of reception on the territory of hotel, holders are Thushara and Gihani. During staying in Sri Lanka we were in different jevellery mines, shops but the real stones and high quality hand made products we found only there. You can order customized design or product from catalogs and they will do it for you. We met a chairman, Ravi, and got very interesting lesson with explanations of precious stones stories and demo.
2) clothes and others: ODEL, GlitZ, World of Fashion, MC. You can find there high quality clothes with low prices (5-25$ per any item)

Excursions:
1) we used services of beach boy team, Kumara.
they propose different tours same as other tour agents but with low price.
For example we were in 1 day excursion in different places of Sri Lanka and paid 100$ for 4 people.
also such services as money change had been done by them.

We hope that you will find the rest which you are expecting, wish you good and positive mood and happiness during staying in Sri Lanka...

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
2  Thank SV_Khvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myfacebook, Sales & Marketing Manager at Hotel Mermaid & Club, responded to this reviewResponded October 4, 2011

We thank the reviewer for sharing their holiday experience at Mermaid Hotel & Club and the excellent comment made about the hotel in every aspect.

We are delighted to hear about the special comments made about our staff and our food.

Thank you for commending all our facilities and making such favorable comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2011

For being a 3* hotel the standard and service is excellent.

We spent two weeks on a package tour and intentionally decided not to opt for the all-inclusive option, since we planned to spend quite a lot of time on full day or multiple day excursions.

Most of the clientele are mid class British with some other Europeans and Russians as well. It seems most of the customers have picked the full board option.

We visited the hotel restaurant at many occasions. The breakfast is very good with a variety of European and Sri Lankan dishes. A la carte menu (lunch and dinner) is a bit on the short side (we had explored all of the dishes during our two week stay) however the food is excellent. We also found the restaurant stock Sri Lankan wines at reasonable prices.

Rooms are somewhat small but clean and nicely furbished. Sleep comfort is very good.

The hotel staff is extremely friendly and helpful, working hard to meet your expectations.

The location from a macro perspective is quite good, relatively close to the attractions to the east (Kandy etc), Colombo is within reach for a day excursion, and so are the attractions further south on the east coast. Attractions beyond Hikkaduwa are however too far away and you should consider another base camp if you want to prioritize the national Parks on the south coast such as Yala and Bundula. (Traffic is heavy and travel by car takes some time).

One nice day excursion is to take the train (train station is in Kalatura) and visit Galle, possibly stay overnight since the train back is rather early. An interesting experience. Kalatura is a small busy town worth a visit.

At the hotel front entrance is a skilled tailor. Don’t miss the opportunity to bring tailor made shirts/suits/dresses… back home!

The beach is OK, a long golden sandy beach without too much hassle. Surf can be heavy and you ought to be cautious. As long as you don't venture too far, you are safe.

Lastly, the beach boys… The beach boys is a network of self-made tourist operators/guides that can be perceived as a hassle for the non-experienced traveler. They will not give up easily and insist that you utilize their services, offering the same standard tours and excursions as the travel agencies, supposedly at lower rates. They are harmless though and I got the impression that people who contracted them were happy with the services returned. If you want to contract them is up to you. We went for a boat/birding excursion in Madu Ganga and they delivered what they promised. An alternative is to check with the tuc-tuc drivers who seem to be somewhat affiliated to the beach boys.

Room Tip: Second floor rooms close to the sea.
  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
3  Thank Tordan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myfacebook, Sales & Marketing Manager at Hotel Mermaid & Club, responded to this reviewResponded October 4, 2011

We thank the reviewer for sharing their holiday experience at Mermaid Hotel & Club and the excellent comments made about the hotel in every aspect.

We are delighted to hear about the special comments made about our staff and our food.

Thank you for making such favorable comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2011

I went to the mermaid with my girlfriend for a one week vacation .... i will recomend this hotel whereever i will go ... the hotel staff is excfelent they always wanna talk to you always have a smile on their face and the food and the beach and the pool and sri lanka .... its perfect .The hotel is 3 star but without hesitation 5 star the staff makes up for it i have never been in a better hotel than this one ... i have been to Malta for way higher price with less quality so if you want to relax and explore sri lanka this is the place to be. And if you want to do trips in Sri Lanka i recommend Chala and Siri they offered the best prices they tell you what you can manage in one day etc so just talk to them and they have very very good prices compared to the hotel Travel agent half the price ..... Do not undertake the tours with the travel agent its way more expensive. Chala is a very good guide knows everything about p,aces in Sri Lanka --- We went for a one day trip started at 5 in the morning we rode and Elephant been to the Elephant orphanage Tea Factory and a small pineaple garden and also spice garden ..... an outstanding experience that i wil lnever forget and thrust the guys on the Beach especially Chala and Siri. If you decide to take a tour with them they will need half of the money upfront, but really you can thrust me they are reliable you dont need to have any doubts .... if you want to have more info write me an email to daniel.martinek@gmail.com i will give you all the info you need. And for sure what i know i will return to Sri Lanka and it will be the Mermaid for sure and to the tours with Chala and Siri. If you take a tour with them say helo from us.

Daniel and Eva,Czech republic

  • Stayed: September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
myfacebook, Sales & Marketing Manager at Hotel Mermaid & Club, responded to this reviewResponded September 12, 2011

We thank the reviewer for sharing their holiday experience at Mermaid Hotel & Club and the excellent comment made about the hotel in every aspect.

We are delighted to hear about the special comments made about our staff and our food.

Thank you for making such favorable comments and recommending Sri Lanka and Mermaid Hotel & Club to other reviewers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews