I was here during the quiet season in May. The hotel is relatively small and, at the time of my visit, at low occupancy. Although parts of the buildings were undergoing renovation, disruption and noise were generally kept to a minimum.
The rooms are large and well furnished. Air-con was a little aggressive at times, but generally a welcome relief from the temperature and humidity outside. The public areas are pleasant to be in. Although there is only one pool, it is plenty big enough for the size of the hotel. There is a small but well maintained gym with a very friendly and helpful "animation" team. A Spa is shared at the adjacent Tangerine Beach Hotel which is part of the same group. This was a little dated but the treatments were good and very good value.
In general, all staff were friendly and keen to help; but some of the "trainees" needed a little more support from their supervisors. The food service in the main restaurant was good. Food buffets were varied and themed differently each night. I didn't feel much desire to try out the alternative Grill or Japanese A la Carte options.
My main gripe would be the poor quality of the bar service and entertainments. In part, this could be a result of the renovations. Nevertheless, the All Inclusive drinks package was very poor, worse than I have experienced at similar hotels. Even local drinks can be offered with a little more style! A wine option would also be nice. With that slight reservation, I would still recommend the hotel.
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- Also Known As:
- Royal Palms Beach Kalutara
- Hotel Royal Palms Beach
- Royal Palms Beach Hotel Sri Lanka/Kalutara