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Reviewed May 29, 2018 via mobile

Me and my family visited Thuryaa Kalutara on 28th Monday for a one night. We all enjoyed this full board stay especially coz of the support and superb service rendered by "David" @ the front office.
Me and brother planned this outing to celebrate my parents anniversary. "David" made our expectation realistic with so much ease since he arranged the beautiful bed arrangement to my parents together with a lovely chocolate cake and a fruit basket and all on time. Thus my parents were so suprised and extremely happy. Credit goes to him for being so attentive.

Plus the buffet had a variety of nice food. Entertainment at night and the ambiance was so nice. We thoroughly enjoyed our peacful stay.

Date of stay: May 2018
Trip type: Traveled with family
1  Thank Hejani_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nipuni S, Manager at Turyaa Kalutara, responded to this reviewResponded June 6, 2018

Dear Valued Guest,

We are glad to see the recommendation given on Turyaa Kalutara as an excellent hotel you have been to!

We are delighted to note of your positive endorsement granted as well.

Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back and ensure you of a better experience.

Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2018 via mobile

My husband and I arrived here on Friday morning. I am disabled and we have been allocated room 119 specific for people with disabilities and it is fantastic. So far having a fantastic time and couldn't be in a better hotel with brilliant staff and good food. Looking forward to more experiences during our stay. Some people have complained about the food, we have never been for a meal sitting and not found and there has always been something good to eat. We have met some wonderful people, we have been spoilt by Sunny the chef making us wonderful meals his prawn curry and chicken curry are to die for! The staff were friendly and very helpful, nothing was too much trouble. We have had an amazing holiday despite the start of the monsoon season it didn't deter people from using the pool. Well worth the travel but feeling very tired now!!!!

Date of stay: May 2018
Trip type: Traveled as a couple
1  Thank Joyce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nipuni S, Manager at Turyaa Kalutara, responded to this reviewResponded June 6, 2018

Dear Valued Guest,

Many thanks for your sentiments shared with us on Trip Advisor; we are glad that you have given many positive endorsements on the stay.

We are eagerly waiting to welcome you and your loved ones at Turyaa Kalutara again and we assure you will gain superior services at all times.

Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2018

We stayed two nights at Turyaa Kaluthara from 27th May to 29th May. Reservations made through head office & reservation staff is friendly and work in efficient way.
Once we check in to hotel, they arranged 309 Room from south wing. Rooms are very old. We wonder how they sell this kind of hotel room for visitors. Once the rain start Walls get wet with rain water inside the room. Furnitures also very old & some of them are damaged. Document holder is very dirty & covered with fungus. There are spider webs inside the room & the balcony. When It comes to the main door & wash room, locks are not work & one of housekeeping staff open the door when we inside the room. Room is covered with dust & the carpet is also dirty.
Since we celebrate our wedding anniversary we asked cake on FOC when we checking to the hotel. They forgot it until I remained it again.
Anyhow restaurant staff is friendly. The service which they offered is brilliant.
Totally We are not satisfied with our stay. It is not worth for our money. As a person who are working in tourism Industry I am afraid to recommend this hotel for my clients even the hotel is represent the most famous hotel group.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank eifaa2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nipuni S, Manager at Turyaa Kalutara, responded to this reviewResponded June 6, 2018

Dear Valued Guest,

Thank you so much for sharing your sincere sentiments based on the stay. While apologizing for not being able to meet your expectations, please note that we have taken your sentiments very positively to enhance the service experience on offer.

Please accept our humble apologies on not being able to deliver the requested anniversary cake on-time. Thank you so much for paving us way for further enhancements and we are grateful for bringing this concern for us to further improve.

We regret that you were not happy with the room amenities; we have already taken the concerns seriously and will enhance the same at our earliest.

Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back and ensure you of a better experience.

Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2018

The hotel gives its address as being located in Kalutara. We looked for Turyaa in the beach hotel stretch of Kalutara and had to drive back about 10km towards Colombo to find it at Waskaduwa which is only 37 km from Colombo. In fact the well-known Citrus Hotel of Waskaduwa is right next to it. There is nothing artistic about the hotel building which is purely built in a practical and functional style. The guest rooms are large and spacious and all face the sea with most of those on the second floor having a common balcony. A master console controls the air-conditioning and the lights in the room and it is placed on one side of the bed. But if all the lights are switched off with the master switch the person on the other side has no way of switching on his bed-side lamp or any other light.
The meals served buffet style were sumptuous and lavish. An indoor games room contains a badminton court, squash court, a large billiards/pool table, a carrom board and a TT table. Also found is a large gym. It is a pity that the beach frontage of the hotel is quite dirty with flotsam and jetsam and is not cleaned daily. We used the very clean beach frontage of the adjoining Citrus Hotel for walking.

Room tip: All rooms face the sea. Most of those on second floor have a common balcony.
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Max J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nipuni S, Manager at Turyaa Kalutara, responded to this reviewResponded June 6, 2018

Dear Valued Guest,

We are glad to see the recommendation given on Turyaa Kalutara as an excellent hotel you have been to!

We are delighted to note of your positive endorsement granted as well.

Be sure to keep us informed when you're making your holiday plans again so that we could be ready to welcome you back and ensure you of a better experience.

Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2018 via mobile

Friendly and helpful staff in the reception area. Cleanliness is perfect. The rooms are spacious. Food and service is good, good location, value for money is good. We hope to come back again.. Beautiful Location

Date of stay: May 2018
Trip type: Traveled with family
1  Thank Channu T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nipuni S, Manager at Turyaa Kalutara, responded to this reviewResponded June 6, 2018

Dear Valued Guest,

Many thanks for your sentiments shared with us on Trip Advisor; we are glad that you have given many positive endorsements on the stay.

We are eagerly waiting to welcome you and your loved ones at Turyaa Kalutara again and we assure you will gain superior services at all times.

Yours Sincerely, Laura Nicli, General Manager, Turyaa Kalutara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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