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“It's OK” 3 of 5 stars
Review of Tilko Jaffna City Hotel

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Tilko Jaffna City Hotel
1.0 of 5 Hotel   |   70 / 6, K.K.S Road, Jaffna, Sri Lanka   |  
Hotel amenities
Ranked #5 of 7 Hotels in Jaffna
Sydney, Australia
Level Contributor
103 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“It's OK”
3 of 5 stars Reviewed April 8, 2014

Overview: Travelling around Sri Lanka on a road trip, stayed here for 4 nights, used Jaffna as a base to explore the local coastline

The good: The room was a decent size, the staff were helpful and friendly, English is very good if you don't speak Sinhalese or Tamil, the location is right in the centre of Jaffna, the restaurant and bar area are large and air-conditioned, wi-fi reception was good ( modem was immediately outside the room ), free parking on the hotel grounds, the old Austin Healy collection is worth seeing

The not so good: The rooms are very stuffy, the air conditioning never really worked properly, more of a fan than an a-c unit, the beds were dramatically uncomfortable, the TV reception was very poor, very poor, the a-c switched off when the TV unit came on, we could't get the refrigerator to go cold, the breakfast was Sri Lankan style and had very limited choice, no cereals etc, I even saw one of the waiters adjusting the food plate with his hands so hygiene is not a priority. The room was only cleaned once in the 4 days and the one time it was cleaned we had to strip the beds ourselves to indicate we needed them replaced.

Would I recommend: Probably not.

Would I stay again: No

Summary: The hotel tried hard but nothing works properly, it's all a bit haphazard. I wasn't expecting the Ritz in Jaffna, so please don't get me wrong, but I did expect the basics to work, the staff were good though and especially the Manager.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank robdubluu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    15
    31
    48
    14
    20
See reviews for
43
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed March 28, 2014 via mobile

This is my 3rd visit here, and my first horrible experience.

Came in a group of 28 and some of them had horrible experiences.

There were some ladies and they had rats in their rooms....!!!!

In the middle of the night, half way through their sleep, they had rats on their TV table attacking some fruits which they had left there.

More rats were found on the curtains of the room...

My friends ran out of the room and were simply horrified.

When we complained to the front desk, they offered another room. Seems like they were aware of the situation but no action were taken to remedy.

The food was good, but thinking of the rats, I wonder how clean their kitchens were...

Stay here only if you have no other choice.



  • Stayed March 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Magandran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jaffna hotels

Colombo
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed March 2, 2014

I undertook the trip in October 2013. Arrived after a day long journey, rooms are rather small and do not offer one a view. They open to a balcony walk way and a very unimaginative. . Meals are OK, and very good Jaffna cuisine. Hotel is rather difficult to locate. Room service is not that reliable or attentive.

Room Tip: Cannot make a recommendation as the arrangement is unimaginative
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Mahinda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
2 of 5 stars Reviewed February 3, 2014

Knowing its in Jaffna we didn't expect much . But sad to say that the hotel could meet our minimum expectations.

Rooms , carpets & wash rooms were very smelly. Rooms are outdated , not properly maintained & full of mosquitoes + dust

Wash room was even worse. water pressure was pretty low.Do not ask to change towels cos it doesn't happen here .

When comes to food , not much of a choice & spread . When you go for breakfast you can predict /guess what would you get for lunch . they repeat the same menu over and over .Dont expect dessert cos all you get it Banana and Banana is cut in to two pieces so dont feel like eating.

only good thing is the location

if you going to Jaffna , i would recommend to stay at Tal sevana or heritage hotel jaffna

Room Tip: Sorry but i do not recommend this hotel at any cost
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Madu F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hellevoetsluis, Holland
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 25, 2014

Typical three star hotel. Rates are la ittle bit high. Free wifi, good working A/C.
Accesible for elderly people. Hotel has elevator. Presentation of roomservice menu could be more professional. Bathroom was ok. Hot water was a bit problematic, but overall staying at this hotel was a pleasant experience!

Room Tip: Ask for room with view on the Jaffna fort. This is the (more) quiet side of the hotel.
See more room tips
  • Stayed January 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sim_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 22, 2014

This is a large but impersonal hotel in the heart of Jaffna. Rooms were clean but outdated. The breakfast buffet was ok.
The hotel has driver accommodations.
Overall, very expensive for what you get but options are pretty limited in Jaffna at the moment

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Katayoun K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
542 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 437 helpful votes
3 of 5 stars Reviewed January 20, 2014

We spent two nights here, reduced from a 4 night stay due to very bad weather and poor standards at the hotel.

The location is great -- in the heart of town, near Jaffna Fort, within sight of the Kayts Causeway and the bus stand, plus many other places.

The hotel is in the throes of a management change , perhaps that was the reason for the confusion and general ineffiiency which seems be the order of the day at this hotel.

One hilarious ( albeit annoying ) example was that we had no towels in our rooms when we arrived -- the receptionist apologetically informed us that the hotel was full hence they had run out of towels!!! He sent out for towels for our five rooms , which were purchased just for us! It later transpired that this hotel is, at the moment, minus a housekeeper!

Jaffna is well known for its great food -- disappointingly missing at this hotel. We had our breakfast here but took our other meals elsewhere.

I look forward to improved standards after the new management takes over --- combined with its great location, this hotel will hopefully be worth considering in the future.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Roshni2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tilko Jaffna City Hotel

Property: Tilko Jaffna City Hotel
Address: 70 / 6, K.K.S Road, Jaffna, Sri Lanka
Location: Sri Lanka > Northern Province > Jaffna
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa
Hotel Style:
Ranked #5 of 7 Hotels in Jaffna
Price Range (Based on Average Rates): $
Hotel Class:1 star — Tilko Jaffna City Hotel 1*
Number of rooms: 38
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