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“The worst place to spend a holiday!” 1 of 5 bubbles
Review of Hikkaduwa Beach Hotel

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Hikkaduwa Beach Hotel
Ranked #24 of 26 Hotels in Hikkaduwa
Colombo, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The worst place to spend a holiday!”
1 of 5 bubbles Reviewed February 21, 2011

This hotel is the worst place that you can stay in, although loads of people have said that the place is heaven BUT it is an absolutely lie, The staff are really not co operative and the food is atrocious, and although they give you a time schedule when the meals are served they still run out of food and for the price you pay it's not worth a cent to stay in a place of this nature. and there is no one in the hotel who manages the place cause even if you want to place a complaint there is no one responsible to do so, I do not recommend this dump to any one.. there is a much better place around hikkaduwa which can be booked!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank jersylove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hikkaduwabeachhotel, Owner at Hikkaduwa Beach Hotel, responded to this review, February 22, 2011
Hi jersylove,
We really appreciate your open review, but almost every thing in your review makes us doubt your stay with us. Before i start my response to your review, i would like to point out something. If a lots of people are saying that Hikkaduwa Beach Hotel is heaven, then there's no reason for a lot of people to lie. Hope that make sense for you.

1) First of all your claim that there's no one is the place who manages the place is totally false, the hotel is being managed by our manager Ganesh, and you will see him around most of the time, besides there are more than enough staffs to assist our visitors.

2) I do not understand what made you think that our staffs are not co-operative, but our staffs are friendly, polite and are well trained in delivering services. They have gained a lot of our visitors hearts with their exceptional friendly service. Previous review from Mia is such an example. You could also see her review in our facebook page.

3) "if you want to place a complaint there is no one responsible to do so", which is completely a false statement. We have tried our best implemented so many methods to get our customer's feed back in every possible way. We value customer's complains and feedback, that's why we have a customer feedback book placed at the entrance of the hotel, a webpage with our contact details, an inquiry email which is being responded by our manager as often as possible, and top of all these we also have a facebook fan page. We wonder how you missed all these.

Of course, there could be some much better place around in Hikkaduwa , but we are not making our visitors to stay in a sewage for you to call Hikkaduwa Beach Hotel a "dump". We would really appreciate if you could chose your words wisely in reviews.

We take customers complain very serious, thus we are looking forward to investigate your bad experience with us. In order to do that so, we require your full identity and the confirmation of your stay with us. You could email all the details to inquiry@hbeachhotel.com, please provide a detailed information on the issue.

Thank you,
Administrator.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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English first
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 6, 2011

Spent the last week of our vacation in Sri Lanka at Hikkaduwa Beach Hotel.
The rooms are good (middle standard) and the food is lovely, spicey and nice!
Most of all we appreciated the staff and their service mindedness and friendliness.
The pool is nice and the beach close by is fantastic.
If we go to Hikkaduwa on our next trip to Sri Lanka, hopefully we stay at Beach Hotel again.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank miafernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hikkaduwa Beach Hotel

Property: Hikkaduwa Beach Hotel
Address: 298 Galle Road, Hikkaduwa 80240, Sri Lanka
Location: Sri Lanka > Southern Province > Hikkaduwa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #24 of 26 Hotels in Hikkaduwa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hikkaduwa Beach Hotel 4*
Number of rooms: 47
Official Description (provided by the hotel):
Experience a breezy welcome at the newly revitalized Hikkaduwa Beach Hotel. The popular beach hotel is now an even better place for you to relax and unwind in style. Come to enjoy our enhanced sea view rooms with stylish brand new furniture, full size glass doors and balcony. ... more   less 
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