Two of us stayed at this hotel in February 2013.The room booked was probably the dirtiest room of any hotel that we have stayed in over the last thirty years. The Holiday company rep, described it as"Totally Unaceptable." The alternative room we were shown was not much better. We were offered another hotel at extra cost and were then expected to undertake a two night trip away from the hotel as the accommodation was not continuous, again at extra cost. Hotel generally was shabby and much in need of refurbishment.
Advertising for this particular hotel is misleading to the point of being deceptive.Later complaints to the Holiday company have been slow to be dealt with for obvious reasons. We are unlikely to use this company again.
- Official Description (provided by the hotel):
- Experience a breezy welcome at the newly revitalized Hikkaduwa Beach Hotel. The popular beach hotel is now an even better place for you to relax and unwind in style. Come to enjoy our enhanced sea view rooms with stylish brand new furniture, full size glass doors and balcony. ... more less
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