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“some problems”
Review of Coral Sands Hotel

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Coral Sands Hotel
Ranked #5 of 27 Hotels in Hikkaduwa
Zurich
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“some problems”
Reviewed June 1, 2014

room on 2nd floor with balcony booked. changed 3 times room as maintenance very bad, no security door lookers, too much noise from the mainstreet. balcony nice seaside.
food in restaurant not nice, always the same menues. the restaurant is too noisy, bad lights.

beachlife in front of hotel a big harassment for tourist ladies from the srilankan beachboys. harassments in the water during swimming or snorkeling. absolutely not acceptable. hotel is not taking action against at all. even tourist couples are disturbed in the water.
do not go to hikkaduwa..so many other destinations in asia without this problems.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bebotZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, November 12, 2014
Greetings from CORAL SANDS

Dear Guest,

Thank you for your review.

We are saddened if your time at Coral Sands was marred by any short-coming on our part. The members of the maintenance department perform their duties with dedication & would do their utmost to ensure the comfort of our guests. Please accept my sincere apologies for any shortfall.

We welcome constructive criticism which in turn would help us to improve our services - Whatever is within our purview would be corrected or improved.

Our property has been extensively refurbished since your visit. The few shortcoming in the rooms have been attended to. The south pool & the restaurant have been enlarged which resulted in extended balconies for the rooms above. Look out for the new pics of the renovated areas which will be uploaded on our website soon.

Kind regards,

Siri E Goonewardene,
Managing Director,
Coral Sands Hotel Ltd.,
Hikkaduwa,
Sri Lanka.
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London, United Kingdom
Level 5 Contributor
85 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 23, 2014

We stayed here for 2 nights – it’s quite a small hotel and currently under development. We got a brand new room in the new-wing which was awesome. Food was very good. Sunday Lunch buffet was the best. Dinner buffet was amazing too!! The Crab Soup and the devilled prawns were yummy for a seafood fan like me! Pool is very small for my liking...! tried my best on both days to see some corals...but couldn’t see any...just a school of tangs & triggers were the ones I saw.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prashan3253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, November 12, 2014
Greetings from CORAL SANDS

Dear Guest,

Thank you for your excellent review.

Thank you too for your comment re. our lunch & dinner buffet.

The rise in the temperature of the sea water due to El Nino in 1997 /98 resulted in the bleaching of corals. We hope the ambitious programme of coral replanting which is currently being done would be successful.

We look forward to your next visit to Coral Sands,

Kind regards,

Siri E Goonewardene,
Managing Director,
Coral Sands Hotel Ltd.,
Hikkaduwa,
Sri Lanka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton Lancs
Level 6 Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed May 12, 2014

After having had a brilliant holiday here last year we decided to return with our son and daughter-in-law and 5 year old grandson. The welcome we received was wonderful , check in was quick and friendly and we were shown to our rooms very quickly. The room was clean, on the ground floor with amazing sea views.
The hotel is classed as three star, but oh boy does it deliver a five star service!
All of the staff at Coral Sands take great pride in their work and they are happy and cheerful and will go out of their way to please you.
The food was very good and a good selection of dishes at each meal. The themed dinners are excellent and very enjoyable.
Swimming with turtles is an amazing experience, the colourful fish encountered during snorkelling sessions where magical as was the reaction of a 5year old whose description of "awesome" summed up our stay at the Coral Sands.
We all enjoyed the birthday meal and cake the hotel surprised us with to celebrate my husbands birthday. Thank you for making it a memorable occasion.
It would not be fair to single out any members of staff, suffice to say all staff in all departments do an amazing job and appreciated by our group for the wonderful holiday we had.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank olive064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, November 12, 2014
Greetings from CORAL SANDS

Dear Guest,

Thank you for your excellent review - please accept my apologies for the delayed response.

We are glad that your stay coincided with your husband’s birthday. Thank you for sharing your ‘Coral Sands experience’ with our future guests

Extensive refurbishing of the public areas with the enlarging of the south pool & the restaurant is just complete.

We hope you will be back soon.

Kind regards,

Siri E Goonewardene,
Managing Director,
Coral Sands Hotel Ltd.,
Hikkaduwa,
Sri Lanka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karlsruhe, Germany
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 7, 2014

Our experience with the coral sands beach resort started in the night when we wanted to do a walk-in check-in without a reservation. First we were told that there are no rooms but just 2 h ago we saw them on a bookingsite. As we said so they told us we should book it over internet. We asked them why because we are here now and we can't book for the past (it was after midnight). In the end it took us almost two hours to check-in and we paid a little more than on the booking site. But they said tomorrow we could book cheaper on internet. No info about breakfast or anything.

Next morning we called the reception around 10:00 to ask for breakfast. The answer was it is finish 09:30 and when we asked for a small snack like fruits or something because nobody told us at check-in she said she sends something. After 30 minutes the room boy came with a menu and asked what we want to order. OK... next day we found out that the guest eat at breakfast till 10:30 but nice that we waited half an our to see a food menu.

Any request was usually answered with NO. I mean if you just want to stay there not having real Sri Lankan service and hospitality the rooms are nice and clean, pool is awesome, location is directly at the reef with many dive schools, breakfast is good and the glass bottom boats where not disturbing for us (off season).

If you really want to spend a relax holiday with Sri Lankan friendliness and atmosphere I would not recommend coral sands at all. If you want a nice room to sleep in good location no service it is a good choice. We would not stay there again

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Felix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, November 13, 2014
Greetings from CORAL SANDS

Dear Guest,

Your review was read with much concern.

Ours is a resort hotel and generally walk-in check-ins are not done after midnight. Only prior bookings where we are alerted about the late arrival time are handled at this time of the night. Your initial snag was due to this.

Breakfast time is over at 9.30 am at most hotels. Most regular travelers are aware of this. Please accept my apologies on behalf of the reservations personnel for not having alerted you about this at the time of your late check in.

Most reviews carry very good reviews about our service. Please accept my sincere apologies for any shortfall on the part of the staff.

Thank you for your positive comment re. our rooms, food, pool & the unparalleled location.
We’ve just completed extensive refurbishing of the public areas.

We sincerely hope you will visit us again despite the negative experience you’ve had. .

Kind regards,

Siri E Goonewardene,
Managing Director,
Coral Sands Hotel Ltd.,
Hikkaduwa,
Sri Lanka.
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Oslo
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 25, 2014 via mobile

We have stayed here for 7 days and liked it so good that we extended our visit with 5 more days. We did not do the full pension - just breakfast (which was good). Lunch and dinner we did here and there in the area.
The beach has a coral area just about 60 m from the shore. Here we snorkeled accompanied by gigantic turtels. There were many of them. And there were multitudes of colourful fish to look at. The pool area was nice and the service was impecable.
We stayed at top floor and had a fantastic view to the beach, ocean and the sunset. May be a little excpensive, but it is worth it.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank steppern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, April 26, 2014
Greetings from CORAL SANDS

Dear Guest,

Thank you for your excellent review.

I’m glad that we were able to extend your stay as we have been working on almost full capacity on most days.

You are one of many who had the good fortune to have turtles as your snorkelling companions while being surrounded by a large number of colourful fish. These gentle giants are known to nudge the snorkelers & the tales we hear constantly are amazing.

You are also fortunate to have been offered a free upgrade to a Super Deluxe room due to non availability of deluxe rooms on the day of your arrival. The supplement you pay for a top floor Super Deluxe rooms with superb views of the Indian Ocean is definitely worth it.

We look forward to your next visit to Coral Sands.

Kind regards,

Siri E. Goonewardene,
Managing Director,
CORAL SANDS HOTEL LTD.,
Hikkaduwa,
Sri Lanka.
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London, United Kingdom
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 23, 2014

We really enjoyed our stay at the Coral Sands hotel. The staff were fantastic and nothing was too much trouble. The food was incredible buffet style with just so much choice and everything your heart could desire. Our room was beautiful with a balcony overlooking the garden and sea. Swimming pool was lovely, bar was lovely. Couldn't fault it, would go back and wished we had stayed longer.

Room Tip: Get a deluxe room upstairs...worth the extra few dollars.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annabel_1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, April 25, 2014
Greetings from CORAL SANDS

Dear Guest,

Thank you for your superb review which earned us a near perfect score on the Customer Satisfaction Index of TripAdvisor. .

My team & I are delighted that you enjoyed your stay with us. We would have certainly done all possible to extend your stay – had it been within our control. Your comments in respect of our service, food, location & rooms are greatly appreciated.

As I have mentioned before, we strive to reach a notch further than customer satisfaction & ambitiously aim for ‘customer delight’. Your review proves beyond any doubt that we have achieved this.

We look forward to welcome you on your next visit.

Kind regards,

Siri E. Goonewardene,
Managing Director,
CORAL SANDS HOTEL LTD.
Hikkaduwa
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Level 4 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2014 via mobile

We went to a no. of hotels in sri lanka.but we havent seen such a great place yet.everyt thing & all should be appreciated.from management to minus staff,all are very kind,helpf full in all maner.we have to be very great full to miss maleesha to give us her kind regard when we made our boking of the hotel.this time we spent 2 nights in the hotel(19'th&20'th april)(in room no.xl.008) actually we felt that there are more things in increasing of all facilities than ever before.there is a great variety of food in excellent condition,cleanliness is perfect of all over the place.so we can recommend this hotel as an excellent place to spend your holiday happily& lovely.

lalith ,priyangi& kids.

Stayed April 2014, traveled with family
Helpful?
1 Thank Lalith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siri_G_12, Managing Director at Coral Sands Hotel, responded to this review, April 23, 2014
Greetings from CORAL SANDS

Dear Guest,

Thank you for your wonderful review.

My team & I are appreciative of all your positive comments following your two night stay with us with your family. I note with pleasure that you were able to enjoy our hospitality from the moment the booking was done with Maleesha.

We would be embarking on a major renovation programme soon & look forward to welcome you to a vastly improved hotel on your next visit.

Kind regards

Siri E. Goonewardene,
Managing Director,
CORAL SANDS HOTEL LTD.,
Hikkaduwa,
Sri Lanka.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coral Sands Hotel

Property: Coral Sands Hotel
Address: No.326, Galle Rd, Hikkaduwa, Sri Lanka
Location: Sri Lanka > Southern Province > Galle District > Hikkaduwa
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 27 Hotels in Hikkaduwa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coral Sands Hotel 3*
Number of rooms: 335
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