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“Great Hotel” 4 of 5 bubbles
Review of Coral Rock by Bansei

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Coral Rock by Bansei
Ranked #8 of 26 Hotels in Hikkaduwa
Newcastle, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel”
4 of 5 bubbles Reviewed July 27, 2013

We stayed in this hotel for 4 nights. A great hotel, staff are very friendly and helpful. Eating here is worth it as the food is very tasting. Had a room overlooking the beach. Great location. Highly recommend this hotel.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mawkesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, August 25, 2013
Dear Guest,

Thank you very much for your kind comments. We get great satisfaction for our efforts from guests like you who appreciate the good work done by us. We look forward to see you again and again.
Best regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
    97
    126
    51
    27
    26
See reviews for
69
132
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 12, 2013

We stayed in the hotel for a night.. initially was apprehensive with different reviews about the hotel. Over all it was a pleasant surprise, the rooms downstairs were a bit musty, so we opted for ocean view rooms, had to pay a bit extra but it was worth the view.

The staff was helpful and nice.. they went out of their way to help make our stay very good. They have a nice pool by the sea..

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ljpaulus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, June 27, 2013
Dear Guest,

Thank you very much for your kind remarks.Guests like you not only appreciate our high standards.But also encourage us to give of our best.We look forward to seeing you again and again.
Best regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed June 8, 2013

I stayed at Coral Rock one night in May with my family. This is my first stay at a Amaya property. Even though the room view was good all other facilities were below par. Rooms were not clean. Toilet cover had to be replaced since it looked like it had blood stains. We were told its due to a chemical used for cleaning. When checked in we were told of a buffet breakfast but later it was changed to a menu option at last minute. Restaurant staff did not speak or understood English well. Kids meals were delivered last and in one instance 15-20 min later than the adults. Worse of all during one meal we all were served with drinking water that smelt like urine, which we escalated to the restaurant manager immediately.

Overall, it was a disappointing experience at Coral Rock. Avoid since there are dozens of other far better resorts nearby at Hikkaduwa.

  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MoeWatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, June 27, 2013
Dear Guest,

Thanks for your review. We are rated very high in guest reviews. But it is useful to occasionally get a n adverse review. Your comments are noted and conveyed to those concerned to remedial action.The stains on the Toilet cover have been caused by some chemical and when brought to our notice was immediately changed.

The buffet breakfast had to be changed as the breakfast count went down due to group leaving early and asking for a takeaway breakfast. Restaurant staff speaks English with the exception of one or two from the area to whom we are obliged to give employment. However they all understand English as though the season we serve mostly Europeans. Kids meal has been delayed as the staff was instructed to serve them only after the finished the soup which took some time.

Your comments about water are to totally unacceptable as our drinking water is of the highest quality and purity and has been treated and tasted. We also carry out a regular testing of the water at a laboratory and reports are available for perusal. Thanks once again for bringing any shortcoming to our notice.
Best regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hikkaduwa hotels

Colombo
Level Contributor
62 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

We spent two nights in this lovely boutique hotel with family and enjoyed our stay very much. Food was great and also the location. Stunning view from the room. Staff was very helpful and friendly. Room no 208 and 210 has the best view. Our room was awesome. The dining area is quite sufficient for a boutique hotel and the hotel was very clean. The pool is small but lovely and is by the ocean.

Room Tip: Book thru agoda as it has great hotel deals
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eresha w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, June 27, 2013
Dear Guest,

We are grateful to you for your kind remarks and will do our utmost to maintain the standard.Look forward to seeing you come back.
Best regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 27, 2013 via mobile

Stayed for one night over the holiday period and had a good time. The main attraction for the hotel is the views from the rooms and location which is about 10 metres from the beach. My room was large with an awesome sea view and surprising a large shower and jacuzzi. The lobby and the dinning room are fairly average and the international buffet was good. The pool is small but 10 meters away from beach and those views. Only annoyance was the hotel would not give my driver accommodation which I am pretty sure they had. Overall a good experience if you are there for the room with a view and an excellent location and wanting to go out for dinner I would recommend the hotel. If the service improved and paid alittle more attention to the small details could be very good value for money. Paid 100US

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, June 27, 2013
Dear Guest,

Thank you for your comments.We take serious note of all remarks good or adverse.While continuing to maintain the high standards remedial action while be taken for adverse areas.
Best Regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed May 24, 2013 via mobile

The hotel is good. However it's kind of stuffy because the lobby area is relatively small. The pool is a thin long strip. Not big enough ... The time period we went the sea was rough as well therefore couldn't take a dip.
The isn't much space to hang around and even the dining area is small.
The hotel however was good overall ....

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anuki_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, June 26, 2013
Dear Guest,

Thank you for your comments.which are very useful.We will do our best to improve.
Best Regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed May 5, 2013

we went to this hotel just because of the name AMAYA as they are a good hotel group.We paid almost 15000.00 rupees on BB
Room -They had two mattress kept together to make a bigger bed for two.dust everywhere , pillow cases had spots in it.small rooms with no maintenance at all.No tea coffee making facilities provided.
Breakfast - You cannot get at least an omelet as per your taste you will have to eat what they provide you.

Location - really good.So many street foods are available, easy access to the beach and the coral watching boats.good area to swim and snorkeling.

basically hotel is good if it is not 15$ per night.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank neranjia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amaya R, Front Office Manager at Coral Rock by Bansei, responded to this review, May 6, 2013
Dear Guest,

Thank You for taking the time to post a review about Coral Rock By Amaya Hikkaduwa.
We would like to apologize for any inconvenience caused to you during your stay as we do our level best to make sure that our guests have a wonderful stay.

The comments mentioned have been raised to the relevant department and we do hope you would stay with us in the near future thereby giving us a chance to recreate a great vacation for you.

Best Regards,

Gihan Ishara
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coral Rock by Bansei

Property: Coral Rock by Bansei
Address: 340, Galle Road, Hikkaduwa 80240, Sri Lanka (Formerly Bansei by Hotel J)
Location: Sri Lanka > Southern Province > Hikkaduwa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 26 Hotels in Hikkaduwa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coral Rock by Bansei 3*
Number of rooms: 30
Reservation Options:
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