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“Holiday” 4 of 5 bubbles
Review of Amaya Lake

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Amaya Lake
Ranked #4 of 15 Hotels in Dambulla
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Holiday”
4 of 5 bubbles Reviewed July 16, 2014

Went there for a vacation . Extremely satisfying experience. Felt like bliss. very close to the lake and rooms / villas are every well appointed. Lot of place to walk around. The food in the buffet restaurant was a very good. The Swimming pool also was big enough.
Free WIFI could be a very big help to tourists.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tyrax1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,434 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
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Colombo, Sri Lanka
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed July 16, 2014

The hotel is very beautiful with very nice backgroung bordering to the Kandalama lake. We stayed in 'Signature by Amaya' which is situated in the same hotel area of this hotel. The only specification was that the room size is much bigger than the average and the price is higher. he room was nice but not worth for the money. Further, when we stay there, all the rooms of the hotel were full, therefore the service was not that much good. There is only one restaurant which is always crowded. So it is better to have one more restaurant at least when it is fully booked. The food was delicious but there was not a very big variety.

Room Tip: Basic rooms are good
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Achini d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed July 13, 2014

Amaya Lake is situated in a wonderful place by the Kandalama Lake. One of the best places to relax with the wind coming across the Lake, silent and calm. The grounds are beautiful and plenty of place to play and for walks. We stayed at a club Lodge which was at the far end of the Hotel land. Absolute stress relief with greenery.
Hotel got a good swimming pool as well.
Rooms are larger enough and lovely. Bathroom was clean. However, though they advertised as "Plasma TV with satellite channels" we hardly found the satellite channels. Literally it was only the Plasma TVs. Most of the tv channels were not working due to not paid the bills. Only some local channels were working. When inquired by the reception, we were answered as only the LOBBY is provided with satellite channels! Disappointing !! We could not find any Bathrobes though it was indicated in their Website. Not sure the room is provided with even wifi.
Room service was average. Had to wait around 30 minutes and make 3 calls to the reception to get a buddy vehicle to get our luggage to the lobby, when we checked out.
Unless absolutely necessary you better not order anything for in-house dining or use mini bar. The Mini bar menu indicates you will be charged around Rs.300/= for a small coca cola.
Poor service by the staff as well, especially the staff in the dining area should think that a smila is priceless for them but improves the image of the Hotel a lot ! Staff is not customer-oriented, which is supposed to be the top most important thing in tourism field as per my understanding. Staff involved in room service was not that bad anyway,. The standard of the service of the staff in Dining area is so low and they are not bothered about the guests at all. When we requested for some BBQ chicken in action corner, they showed us strange faces. And when they go wrong in making it,, still they show you strange faces as if because of us they went wrong !
Food doesn't have much variety except for the breakfast. The tastes were not up to standard. They really could improve on the food.

Overall - need a second thought for a second visit.. !

Room Tip: Choose a room that is somewhat near the lobby. Else you need to travel far end to reach the rooms af...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank charu45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
80 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 13, 2014 via mobile

We stayed for two nights allowing us to explore the local area. The rooms were a good size, bed comfortable. Disappointed in the bathroom as we couldn't leave the door open, the shower cubicle was very small and ours leaked as well as quite dirty grout. We also had a continual ant trail, so unable to leave our toiletry bags out. We did have an issue which the management very kindly apologised for and compensated us for, thank you. Only other issue, and more noticeable now we have stayed at more Sri Lankan hotels, the staff couldn't get that two couples traveling together in different rooms would want separate room bills, and the staff were not as friendly or happy.

Stayed July 2014, traveled as a couple
Helpful?
Thank LindaJW2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 11, 2014 via mobile

We visited Amaya Lake with kids and we were favorably impressed. The grounds were beautiful and big enough for walks, the view over the lake and its wildlife was amazing, the restaurant was varied and plenty, and the service was friendly and on the spot. Highly recommendable!

Stayed July 2014
Helpful?
Thank EliseRossHansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 11, 2014

Excellent cottage type hotel.........situated at wonderful location in Kandalama Lake...better place to relaxation...superb foods...Recommend all who like to silent calm place to spend their vacation..so many places to visit...Highly recommended....

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dinuka D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed July 8, 2014

It is a great place where every thing is perfect except service. I stayed for two nights in a luxury room and the poor service is noteworthy. I made it a point to write the exact experience in the comment sheet so that they would improve it since it is the service that should create value to make us feel wow and enjoy. It is a great hotel. If they improve the service it will be among the best. The standard of the service is so low where they are not bothered about the guests at all. Staff is not trained and not guest oriented. If you go there be ready to be on alert to shout and get what you want. (Specially room service) It is really unpleasant and kills the whole calm and relax mood that is delivered by the hotel structure and views. But it is a nice place to visit if you can tolerate a very low standard service which is beyond acceptability. Advise to foreigners- DO NOT Visit if you are particular about service standards.

Room Tip: Make sure the room is cleaned before you check in. They just give rooms without cleaning. Request a...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Ranuka G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amaya Lake

Property: Amaya Lake
Address: PO Box 12 Kandalama Dambulla | Cultural Triangle, Dambulla 21100, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Dambulla
#3 Family Hotel in Dambulla
#3 Romantic Hotel in Dambulla
#4 Spa Hotel in Dambulla
#4 Luxury Hotel in Dambulla
Price Range (Based on Average Rates): $
Hotel Class:4 star — Amaya Lake 4*
Number of rooms: 125
Official Description (provided by the hotel):
On the shores of enchanting Kandalama Lake, discover a lifestyle defined by tradition and natural splendour. Nestled amid 40 acres of lush forest, Amaya Lake preserves the aura of local historical treasures, creating a feeling of old-world Sri Lankan charm matched with modern luxury. Located in the heart of Sri Lanka’s Cultural Triangle, the resort is the ideal base for exploring nearby wonders such as the ancient city of Anuradhapura and the Dambulla cave temples. ... more   less 
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Also Known As:
Amaya Lake Dambulla
Amaya Lake Hotel Dambulla

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