what a beautiful resort, the chalet was just so so well designed, extremely comfortable and of course service was excellent too.

Food was really good too. Buffet line was so long and so much of variety, Loved everything about the place

I have to tell that NOT everything about this hotel was bad, the pool area, rooms, environment, food were excellent. I would have given 5 stars if it weren’t for several bad experiences i had on my stay.

Firstly the reception,
They had done their job assigned all the rooms setup forms for us to sign as we were 22 people group. But the problem was that we had to carry our luggage entirely to the top and to the room and not a single person bothered to even asked to help out, we even had an injured girl who was limping and all of the people around reception was just looking at the girl trying to carry the bags with the limp down the stairs. Eventually we carried our bags and her bags as well. Also we didn’t get any welcome drinks or wet towels and we were pretty exhausted when we arrived after a climb to pidurangala rock. I was deeply disappointed as were the rest of the group.

Secondly maintenance,
This was the first time I got bumped to a suite when we reserved normal rooms. We were excited but it was a very short excitement because the outside jacuzzi was so dirty we didn’t even bother to get in. We complained about this and they cleaned it at night and we were thinking of trying it out in the morning. It was clean but when turned on the jacuzzi to fill the knob for hot water was broken (the entire suit have the blue labeled knobs for hot water and red ones for the cold which was hilarious) anyhow after the water was filled halfway for the whirlpool jets i turned it on while climbing inside the jacuzzi frogs came out of the jets instead. I almost died tripping trying to get out. Who cleans a jacuzzi without even trying out the jets 🤷🏻‍♂️.
Maintenance needs to step up their game, when we did complain at first about the condition of the jacuzzi the comment that came out was “we don’t get that much booking on the suites”. (Pictures attached)

So eventually if someone do pay for the suites they would be getting this frog infested jacuzzis with leaves to clean by ourselves and mis labeled plumbing.

Also the hotel needs to add some air balls and other floating foam toys as it was a pretty large pool and some games would have been fun. It became boring after a while.

Stayed hear for 3 nights, wonderful place, staff fantastic. Both Senarath and Kasun were very helpful, nothing too much trouble. Would stay again and recommend to anyone. Many thanks Phil and Sue White.