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The Paradise Resort and Spa
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All reviewsgreen paradiseduplex roomsri lankafront office staffhuge poolspecial thanksa la carte menucomfortable roomsbeautiful hoteltwo nightsstayed one nightmain buildingthank you very mucha wonderful staynice placedinner buffetrestaurant staff
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Reviewed February 23, 2013

What a way to end our three weeks of volunteering with GoEco in Kandy than to spend three delicious days at the Green Paradise Agro Eco Hotel with our friends from Oklahoma.

We used this location to visit the sights nearby with a driver. Climbing Sigiriya rock was the highlight and we're no spring chickens. It was well worth the effort.

What was not to love about this place? The airy, open stunning lobby and dining room. The comfy, clean, crisp rooms that allowed for great privacy. The sparkling bathroom. The over-the-top swimming pool was just the best. We ate all our meals at this hotel and the service and menu choices were perfect. The staff was just the best, too....friendly, helpful, and caring. Stay here!

Room Tip: Maybe near the pool?
  • Stayed: January 2013, traveled with friends
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Thank cobberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greenparadiselk, General Manager at The Paradise Resort and Spa, responded to this reviewResponded April 11, 2013

Dear Cobbery,

We appreciate the time taken to give us your feedback and it was also wonderful to have been able to meet with you and your friends during your stay.
We are happy that you have enjoyed our services and facilities and happy to hear that all our team has taken efforts to make your stay a memorable one, we still remember the sign board "Hot Hot Hopprs" and we look forward to welcoming you back when you next visit Sri Lanka.

Kind regards,

Michael Armstrong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

We thought we'd be getting luxury for what we paid but despite the huge potential of this hotel, we were incredibly let down by the incompetent service and terrible management of the hotel.

The day we arrived, there was flooding in the area. Our driver called ahead to the hotel and was told that they would be sending hotel transport to those stranded. After waiting for 20 minutes, our driver called again, only to be hung up on by the manager. Not a great start. Luckily our driver managed to get us through.

When we got there, they said there was no accommodation for our driver, even though we had explicitly written ahead to secure a spot for our driver for the 2 nights that we were going to be there. We had to create a huge fuss before they ensured that he got a room.

When we finally got to our room at 7pm, ready to hit the shower and get our 2 kids to bed, we found that the shower area was completely dirty and clogged up. It took their people 1 hour to come in and longer to sort it out.

There were no bathroom amenities, the phones to reception didn't work, there was no information on the hotel's services in the room.

The room was large with very high ceilings. There was an upstairs living area. The TV was not there, no beds were there. Just one couch and a table so I didn't really understand what that space was for.

The next day, after the rooms were cleaned, we found that we had no towels. We had to ask 3 times for new towels and when they finally came, they were filthy! And when we showed it to the hotel, we didn't get an apology!

Overall, we found the hotel unclean. Our driver said that he saw rats in food stores of the hotel and the staff quarters were filthy.

At checkout, they billed us again despite us having paid for our accommodation via Agoda. Then they tried to charge us for the Christmas Eve dinner that we didn't attend. We disputed the charge because if it had been a compulsory charge, Agoda would have charged it. And there was no information about the dinner charge on their website.

On the positive side, this hotel does have potential. The grounds were nice, pool area was nice, the breakfast buffet had a good variety and was tasty, the rooms were spacious and the reception staff were sweet and friendly, albeit incompetent.

Our stay was not a positive one at all, especially considering what we paid during this peak period. But if management bucks up and service improves, it could be quite a nice getaway.

  • Stayed: December 2012, traveled with family
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Thank pinkhog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greenparadiselk, General Manager at The Paradise Resort and Spa, responded to this reviewResponded April 11, 2013

Dear Pinkhog,

Thank you for taking the time to give us your feedback, we are sorry to hear that you have not been happy with our services and your comments have been discussed in detail with our team and steps have already been implemented to correct these issues for the future.
I am glad to hear that you have enjoyed the breakfast buffets, swimming pool, garden and spacious rooms.

Kind regards,

Michael Armstrong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

We stayed there for 2 nights, the location is amazing surrounded by trees. the place is really peaceful and calm. we had the chance to swim in the nice and big swimming pool. The rooms were very nice. The rooms are kind of small cottages which i thought was so cool. we had clean sheets but for the 2 nights there we didn't have our towels changed which i thought was kinda weird. Breakfast was amazing. it consisted of many varieties which will suit all nationalities and tastes. Dinner was good there too. I was surprised that the hotel serves SHISHA and i really liked the idea since im a shisha smoker :D :)

  • Stayed: February 2013, traveled with friends
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Thank Diana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greenparadiselk, General Manager at The Paradise Resort and Spa, responded to this reviewResponded February 26, 2013

Dear Diana,

Thank you for taking the time to give us your feedback on your stay with Green Paradise, and we are really happy to hear that you have enjoyed the food, services, facilities and especially the Shisha the hotel has on offer. We are sorry to hear that the towels have not been changed during your stay and wish to inform you that as part of our Eco practices towels are changed only on request or every 2 days, I apologize that this has not been explained to you by our team and have discussed this matter with them and corrective action has been taken already. We look forward to welcoming you back on your next trip to Sri Lanka.

Kind regards,

Michael Armstrong
General Manager

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Reviewed February 17, 2013

After a long drive, we got to the green paradise resort. Impressive lobby is the first thing that struck us. After we received a warm welcome of the staff, we were most kindly shown around by Thyagi, a most friendly and smilefull young staff member.

The place is very nicly located, in the middle of the woods, and next to a water reservoir where some freshwater fishing is possible. Ask the staff for some help, they will show you the good spots.

Beautiful pool area, staff is most kind and understands hospitality, and speaks english very well, excellent food.

Had a nice time here, totally reccomended, would go back here when back in sri lanka.

  • Stayed: January 2013, traveled with friends
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Thank travelallplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greenparadiselk, General Manager at The Paradise Resort and Spa, responded to this reviewResponded February 26, 2013

Dear Travelallplaces,

We thank you for taking the time to send us your feedback on your stay at Green Paradise, and happy to hear that you have enjoyed your holiday with us. We are happy to hear that our Guest relations officer Thyagi has taken the time to show you around and also to hear that you were able to enjoy the fishing in the lake next to the hotel, we have since introduced more local fish varieties into the lake together with the local village council and fresh water fisheries department to improve on this experience and also provide alternate income for the local community, so better fishing on your next visit?. We are happy to hear that the entire team has made your stay an enjoyable one and look forward to welcoming you back on your next trip to Sri Lanka.

Kind regards,

Michael Armstrong
General Manager

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Reviewed February 14, 2013 via mobile

Stayed 2 nights.

Overall feel of the place is very nice!

Restaurant food was very good!

Staff from restaurant were friendly and professional. Staff from other departments were a mixed bag.

Room aircon and hot shower works. TV signal not too good. No WiFi in room. Lan point not enabled by default.

Front of room consists of a wooden door with glass center and sliding full sized panels also consisting of wooden frame and glass centre. Curtains covering the glass portions were inadequate. The loose catch of the sliding wooden panel doesn't feel safe.

Place has potential. Just have some issues to iron out.


  • Stayed: February 2013
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Thank Noob123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
greenparadiselk, General Manager at The Paradise Resort and Spa, responded to this reviewResponded February 26, 2013

Dear Noob123,

We thank you for taking the time to give us your comments and feedback as it enables us to improve our product and services. We are happy to hear that you enjoyed the selection of food on offer in our restaurant and that the restaurant staff have taken care of you, your thoughts on the services in other areas have been discussed with the team to ensure that more attention is paid to all details in the future. Our Wi-fi service is available free of charge to all our guests only in the lobby, main bar and restaurant areas, LAN points in room are enabled on request if required. Your comments on the TV signals, loose latch on the sliding door and the loose curtain has also been looked into and corrections done for the future. We hope to welcome you back to Green Paradise when you next plan a trip to Sri Lanka.

Kind regards,

Michael Armstrong
General Manager

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