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Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
Peregian Beach, Australia
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wow! ”
5 of 5 bubbles Reviewed July 10, 2014 via mobile

A terrific building and site. Bawa's masterpiece hotel slowly being hidden by jungle. Out of town from the nearby sites of Dambulla and Sigiriya but an oasis after a day of sightseeing. Several pools and incredible outlook. Amazing buffet of authentic and fresh food. Rooms gorgeous with jungle and mountain views. Monkeys too. If you like wildlife, you'll love it. Staff couldn't put us in interconnecting rooms so accomodated us in a suite with extra beds at no additional charge. Highly recommend.

Stayed July 2014
Helpful?
Thank foodnomad74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, HR Executive at Heritance Kandalama, responded to this review, July 11, 2014
Dear valued guest,

Greetings from Heritance Kandallama! It was a pleasure to have you here and we are glad that you have enjoyed your stay. Your comments surely will help us perform better in the future. We would warmly welcome you back at Kandalama!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,374 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (827)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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  • Any
English first
Leicester, United Kingdom
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 9, 2014

Wifi was dodgy. Automatically signed me off my devices several times and the same happened to another person in the group. In her case the wifi didn't work at all. We didn't bring it up with the reception as our stay was only B&B. I wish wifi was easier to access rather than having to sign in with a separate username for each device you have. Otherwise, the hotel is without fault. Fantastic scenery, peace and quietness in tune with wild life.

Room Tip: Sigiriya wing is ace.
See more room tips
  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Nia7x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, HR Executive at Heritance Kandalama, responded to this review, July 11, 2014
Dear valued guest,

Greetings from Heritance Kandalama! It was a pleasure to have had you here at our home. We regret the inconvenience caused to you regarding the wifi connection. We shall definitely make arrangements for this to not happen for our future guests. Your inputs are considered valuable. We would be glad to have you back at Kandalama again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

It has been always a great pleasure staying at Heritance Kandalama and enjoying their hospitality which is brilliant. Food is delicious and it serves both western and eastern dishes including theme nights in most days. Accommodation in the Sigiriya wing gives you more chances to enjoy nature and the view of the Sigiriya Rock from the room. There are 3 swimming pools including one infinity pool, in three different floors and locations and helps the guest to select their choice to relax and enjoy. Overall, it is one of the best five star hotels in the world, which is built in a place where it has done the lowest damage to the nature and culture. Love to visit again.

Room Tip: Sigiriya Wing Deluxe room and Suite rooms OR Dambulla wing Luxury Panoramic rooms and Luxury Suite r...
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  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Supun J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, HR Executive at Heritance Kandalama, responded to this review, July 11, 2014
Dear valued guest,

Greetings from Heritance Kandalama! It was indeed a pleasure to have you here at Kandalama. Thank you very much for the wonderful comments of yours. They would motivate our team to serve you better in the future. We hope to welcome you back at Kandalama very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

Best service experience I have ever had.All are ready to serve and care for guests. The Deluxe room we stayed was very nice and well maintained.Hotel is really nice and clean. well maintained.Food was great. Really enjoyed the personalized service at the buffet. Thanks for all the lovely memories. No words to thank.. Just loved the experience.. It is the service that makes this hotel reach excellence beyond other competitors. Great.. (Tip- Try the natural pool. Very nice view there)

  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ranuka G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, HR Executive at Heritance Kandalama, responded to this review, July 11, 2014
Dear valued guest,

Greetings from Heritance Kandalama! It was indeed a pleasure to have you here at our home. Whilst thanking you very much for your wonderful comments, we would like to welcome you back at Kandalama again. Your positive comments will surely motivate our team to serve you better in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

We very much enjoyed this unique hotel.
We were very concerned upon approach to the hotel as the only sign we saw displayed the previous name, Aitken Spence and also the road leading into the hotel is an isolated dirt road.
But the enjoyable & serene atmosphere of this hotel certainly unfolds after you have been there for a couple of hours. This hotel might not be for everyone because it is quite isolated but we thoroughly enjoyed it. The 3 pools, the wild animals roaming down below on the wetlands & the local monkeys on your balcony are truly cheeky! Whilst u can use your balcony , u definitely have to keep the door closed as the monkeys are so smart & cheeky that they will try & get into your room & take anything you leave on the balcony. Whilst they are entertaining & a bit cute, they are a pest.
The staff & buffet restaurant were excellent as was the massage I had up on the top floor in the Spa centre. Not cheap but worth the money. I had a fabulous 90 min massage with a lovely girl called Gianga.

Room Tip: We did not have a view of the lake but I thought it would be better to ask for room with view of the...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Eckles104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, HR Executive at Heritance Kandalama, responded to this review, July 11, 2014
Dear valued guest,
Greetings from Heritance Kandalama! Thank you very much for writing down your wonderful comments. They surely would help our team to enhance performance to serve future guests in an even better standard. It was indeed a pleasure having you here. We would like to welcome you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed July 7, 2014 via mobile

Beautiful setting.... at a price. I write this review from my room.

This is not a 5 star hotel and is grossly incongruent to the impression given by trip advisor. I wonder if review "massaging" has occurred? One star rating by me is overly harsh, but I feel necessary to try to counterbalance the 4.5 star given. It really deserve a 3/5.

Pros:
1. superb setting by the lake and amazing panorama from public terraces.
2. Interesting architecture encorporating natural rocks

Cons:
1. Terrible, terrible value for money. The room price and the food. $30 buffet of dubious quality. Service charge added for a self service restaurant - a bizarre and arrogant addition that sets the overall tone.

2. Room is grotty, poorly cleaned with a dusty bathroom and tired furniture. My wife states why pay to stay in a place that is not as clean as home?( 5 star??)

3. Dated building with vacuous open spaces and tired paint work. Plenty of squashed mosquitos in a lift not fit for a 3 star hotel.


Looking at alternatives the Thalika (?spelling) rated no3 looks much better. Half the price, clean and more up to date.




Stayed July 2014
Helpful?
7 Thank OxfordBergamot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

I have travelled to many cities in the world, stayed at many hotels. But Heritence Kandalama is special, memorable. I visited in Jan 2014 but am writing the review now because I love this hotel and am already wishing to go there again. If you love nature, you will jut love this hotel. Great views, rooms and the food is superb.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tandondubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, HR Executive at Heritance Kandalama, responded to this review, July 11, 2014
Dear valued guest,

Greetings from Heritance Kandalama! Thank you very much for taking time to write your comments to us. We are glad that you have enjoyed your stay here. Your wonderful comments will surely help us grow for the betterment. We hope to welcome you back at Kandalama once more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Dambulla
#1 Spa Hotel in Dambulla
#1 Romantic Hotel in Dambulla
#1 Luxury Hotel in Dambulla
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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