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“A gem”

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Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
Cobham, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A gem”
Reviewed August 13, 2013

We stayed for two nights at this hotel on full board basis. The setting of this hotel is truly magnificent. The three pools are all fab and the staff were very friendly and went out of their way to make us feel welcome. The food was amazing and there was a huge selection.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saritha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 16, 2013
Thank you very much for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments are much appreciated while looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (844)
Date | Rating
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English first
Bangkok, Thailand
Level Contributor
144 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed August 12, 2013

lets start with the good points
- the location with wide views on the countryside and the lake
- the design of the hotel. some may think that it looks like some WWII military facility, but it has something, it is interesting from an architectural standpoint
- the room, clean, comfortable, with a beautiful view
- the staff who is extremely friendly and helpful
- the car excursions we did which were well organized and handled by a very friendly and helpful driver.

and the bad...
- it is a huge hotel with plenty of rooms and plenty of people. busy, crowded, noisy. difficult to find a quiet place, especially the pool. the buffet breakfast is a mess.
- we might have been unlucky but our room had twice air conditioned and/or electricity problem; and above all we were right under the restaurant which meant almost non stop noise (chairs banging) from very early morning (setting breakfast buffet) until late at night (cleaning diner buffet). that was difficult to put up with.

therefore how to rate it ? average.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CPC1PCP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 13, 2013
Thank you for staying with us and regret very much that we were not able to make your stay truly memorable on this ocassion. Your kind sentiments and comments for further improvement are highly appreciated while looking forward to welcoming you back at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2013

Our 8 day tour of Sri Lanka could not have begun any better than the 1st three nights spent at Kandalama. From the moment we arrived we were impressed by the beautiful architecture and amazing views which include Sigirya. The openness of the hotel and the way it blends into the natural surroundings creates a good vibe and relaxing atmosphere.
The hotel staff were extremely attentive, friendly and caring to our needs. They certainly helped to make our stay most enjoyable, going out of their way to organise an elephant ride despite our busy schedule.
The food was amazing the BBQ grill night being a favourite, not to mention the best Pina Colada's we've had.
The room was fabulous especially the bathroom and Jacuzzi which was definitely worth it.
Kandalama was our favourite hotel out of the many that we stayed at, and we cannot wait to visit again!

  • Stayed June 2013, traveled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avanthi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 13, 2013
Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments are very much appreciated while looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 10, 2013

The road leading up to the hotel leaves you doubtful as to the quality of what lies at its end, but Kandalama defies expectations for the level of luxury that can be found in the middle of nowhere. The architecture of the hotel is stunning, as it is incorporated into its natural surroundings, so much so that monkeys come a-begging at your balcony for food all the time! The location was good for visiting Sigiriya, Dambulla, Minneriya, and Wilpattu. The buffets are pretty great, and the dining room service is top-notch. All in all, a most pleasant stay, and I would happily return.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 13, 2013
Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments are much appreciated while looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 10, 2013

This hotel is truly a fantastic place to stay. We stayed 3 nights and could not fault one thing about it. The staff were so helpful, food fantastic and room amazing (we got upgraded to a luxury panoramic view room - was breath-taking). We ate both in the buffet restaurant and the other restaurant and had excellent food in both. We had couples treatments in the spa and it was a fantastic experience. All pools were lovely and all have a different character.

We loved how eco friendly this hotel was - yet there was no lack of 5* quality because of it.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peacock1707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 13, 2013
Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments are very much appreciated while looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 9, 2013

We thought that Hilton Fallsview at Niagara falls Canada was the best hotel we had ever stayed at, and we do stay there at least twice a year as Hilton HHonors members. But all that changed with the Heritance Kandalama. WOW! Where to begin. To start with, the breath taking panoramas, elegantly appointed suites, faultless service and excellent and varied food choices.

The trip from Colombo was a bit of a tiring one. We were warmly welcomed by our hostess Nimanthi, who took care of our check-in and then proceeded to explain about the property itself, and all its amenities. She always co-ordinated our ever changing meal plans to our advantage, and was genuinely concerned about our comfort. The front desk personnel Shantha and Wasantha we also extremely helpful, in setting up activities.

The suite was incredibly spacious and large enough to accommodate our family of four (son 17+ and Daughter 12+). Extra sleeping arrangements were provided at no extra charge, and those beds were equally comfortable as the regular beds in the room. It was a pleasure to even use the washroom, as the massive picture windows overlooked the Kandalama tank, and around 6 to 6:30am, flocks of Ibis, storks, cranes, egrets and scores of Brahmini kites riding the hot air currents puts up a fantastic morning show. If your suite is in the Dambulla wing, you are treated to some of the most beautiful sunsets that nature can offer.

Heritance Kandalama offered some of the best tasting food we’ve ever had, Hands down. We've not had the abundant choice that Kandalama offered in any other hotel in Sri Lanka or overseas. No, not even in Cancun Mexico, and it came a close second to Atlantis in the Bahamas, and that was only because we could visit any of the restaurants on the property. The dining room staff went above and beyond to make our meals memorable. Our favourite table was always ‘reserved’ for us by the dining room hostesses Ramya and Thilini. The wait staff Nalin, Suranjith, and namely Sanath, who once saw my finicky daughter (because of her allergies) serve just some plain rice and a mild curry, immediately came to her rescue, and got the chef to custom prepare her a plate of creamy macaroni and cheese with seafood, after making sure that all ingredients were approved by us. This plate came from the Kitchen, and not from the buffet.

I would give this hotel 7 stars if I could. I have absolutely no connection or affiliation to this establishment, but would not hesitate even for a moment to recommend this property to whoever’s looking for a wonderful holiday. Take the bird watching hike if you can. Seelanatha the guide is a pretty knowledgeable guy. Will definitely return.

Room Tip: Dambulla wing offers incredible sunsets. The Sigiriya wing offers panoramic view of the rock fortres...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank silvajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 13, 2013
Thank you very much for staying with us and glad you enjoyed every aspect of the experience being one with nature. Your kind sentiments and detailed descriptions are highly valued and sincerely appreciate devoting your valuable time to write this review. Looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fujairah, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 9, 2013

we had travel with friends and my family on july for 01 night.since we enter the staff were so attentive and willing to go for the extra mile always.rooms are super and well facilitied.great eco friendly hotel.as i spoke to few staff they're very klnowladgable on their job and the hotel info.very diciplined staff.we had lost our video camera and one of staff from lobby lounge has reconized my daughter in the pic. and hand over to us back.super honesty.food was not disappointed as all.well presented and taste. room service was bit slow & miscommunicative.

Room Tip: lake view rooms, can see sigiriya view..
See more room tips
Stayed July 2013, traveled with family
Helpful?
Thank KCPRASAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, August 10, 2013
Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments are much appreciated while looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Location: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dambulla
#1 Family Hotel in Dambulla
#1 Luxury Hotel in Dambulla
#1 Spa Hotel in Dambulla
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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