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“Difficult to fault”

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Heritance Kandalama
Ranked #1 of 15 Hotels in Dambulla
Certificate of Excellence
Ibiza
Level Contributor
91 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Difficult to fault”
Reviewed November 13, 2012

We came across this hotel by accident and it turned out to be the best accommodation find of our trip. The tree top and lake views from this Eco hotel are just stunning, although the hotel is a little dated architecturally it works in so many ways. I am not often impressed by hotels but this one ranks as one of my favourites and gets the roadtripbob seal of approval. I do not think it matters what your tastes are, you will enjoy a night or two in this splendid retreat but do not forget you normaly share the worlds most beautiful jungle places with a billion crawling/ flying friends but who cares when you also share the infinity pool with a troop of cheeky monkeys.

Room Tip: Corner suites are stunning but some standard rooms a bit basic for the rack price.
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  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank roadtripbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 27, 2012
Thank you for staying with us and glad you enjoyed the experience being one with nature. Your kind sentiments and comments for improvement are most appreciated. Looking forward to welcoming you back at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Brasilia, DF
Level Contributor
187 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed November 13, 2012

Although a little bit dated, this hotels really deserves to be visited. It is actually and attraction in itself. The most extraordinary tropical architecture allied with great services is what makes this hotel a hot choice. You are completely absorved by nature at Kandalam, from the moment you arrive at the hotel. Don't miss the great cocktails. Drinking Mojitos at dawn inside the natural pool is an experience not to be missed.

  • Stayed August 2012, traveled with friends
    • Value
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    • Service
Helpful?
Thank Helena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 27, 2012
Thank you for staying with us and glad you enjoyed the experience being one with nature.Your kind sentiments are highly appreciated and looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 11, 2012 via mobile

The location is simply awesome.
Mountains, the lake and the forest, a great location.

The pools are pretty good. The restaurants have great food.
Amazing architecture of the hotel.


The location is simply awesome.
Mountains, the lake and the forest, a great location.

The pools are pretty good. The restaurants have great food.
Amazing architecture of the hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shalin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 12, 2012
Thank you very much for staying with us and glad you enjoyed the experience of being one with nature. We appreciate you taking time off your busy schedule to convey kind sentiments. Looking forward to welcoming you back at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 11, 2012

We stayed here for 3 nights at the start of our tour around Sri Lanka and were very satisfied. The hotel is closed to Sigiriya, Dambulla, etc. Food was just excellent (everyday different menu - international buffet and of course traditional dishes from Sri Lanka), staff was very friendly, views were amazing from everywhere (from the room, from the restaurant, from the swimming pool), room was at excellent standard with monkeys on the balcony. 2 issues only - SPA was a bit expensive (European Standard) and during the weekend was very crowded as many locals came for a weekend break.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank milenags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 13, 2012
Thank you very much for staying with us and glad you enjoyed your stay. Your kind sentiments are truly appreciated and looking forward to having you stay with us again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed November 10, 2012

Stayed at the Heritance Kandalama for a day, in a fourteen day tour across Sri Lanka, and have to state that service wise, they seem to go well beyond a lot of the other mega names in Sri Lanka. Truly fantastic service, and nothing is too much. Developed an unfortunate medical incident while there, and the hotel dealt with the incident in a very much understanding, and professional manner, and the staff could not have been more credited to their attitude and hospitality. In terms of the stay itself, it is unique, be warned with the monkey outside, listen and read the warnings, do not leave the balcony doors open! A monkey actually took a box of cigarettes from the balcony, was going to offer a lighter too but was too nervous to open the door ;). The restaurants are good, and the facilities are great, and location wise, not too far from Sigiriya either. Overall 9/10.

  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pas_90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 11, 2012
Thank you for staying with us and glad you enjoyed the experience in being one with nature. Your kind sentiments are highly appreciated and looking forward to welcoming you back at Heritance Kandalama sometime soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 9, 2012

We stayed here for three nights at the start of our tour around Sri Lanka, and were not disappointed.

We were initially allocated a room on the fourth floor, however, it seemed to have a real problem with insects (small black flying beetles, particularly in the bathroom!). However, the staff were quick to move us to a room on the fifth floor, and the problem was solved! The rooms are very comfortable, clean and had nice bathrooms (ours had a jacuzzi bath too).

The staff are really efficient, and the service good. Food also good - we had the buffet one evening and the food was tasty. Also sampled some of the snacks (sandwiches etc) both on the terrace and room service, and they were also very good. Breakfast is a buffet, which is well stocked with both western and Sri Lankan dishes. Excellent hoppers, omelets, pancakes and waffles are made fresh to order. String hoppers and curries also very good.

During our stay, we had massages in the spa, which were excellent, and also took a hotel driver to Sigirya. Our driver was local to the area, and was very knowledgeable. He took really good care of us during the trip!

Due to its location, and all the greenery which enables the hotel to melt into the surrounding jungle, there's lots of wildlife. Of course, there are some insects, but there are also monkeys that visit the balconies every morning and evening (keep the doors closed and locked!), bats which flit along the open corridors in the evening, geckos, water monitors, butterflies and all types of birdlife including eagles swooping over the tank. If you are totally freaked out by insects, or hate to have wildlife around you, you might think twice about staying here. We're not keen on insects ourselves, but we expected to see some, so overall we enjoyed our stay and would definitely return if we visited Sri Lanka in the future.

Room Tip: Request a higher room to avoid insects.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Christina2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 10, 2012
Thank you for staying with us and glad you enjoyed your stay, even though you had some problems posed by insects and beetles completely harmless but annoying at times. We appreciate your understanding as we are one with nature and can not completely fight challenges posed by the environment, though it's seasonal. Looking forward to welcoming you back at Heritance Kandalama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 9, 2012

I enjoyed my stay in Kandalama very much. I would rate it so far as the best hotel. It had gorgeous views and the food was par excellence. The spread is quite good and they had excellent breakfast spread. I loved the rooms, the pathways etc....

  • Stayed December 2011, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Famiham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heritance K, Executive General Manager at Heritance Kandalama, responded to this review, November 10, 2012
Thank you very much for staying with us and glad you enjoyed the experience of being one with nature. Your kind sentiments are truly appreciated and looking forward to welcoming you back at Heritance Kandalama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritance Kandalama

Property: Heritance Kandalama
Address: | PO Box 11, Dambulla, Sri Lanka
Location: Sri Lanka > Central Province > Dambulla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Dambulla
#1 Romantic Hotel in Dambulla
#1 Spa Hotel in Dambulla
#1 Family Hotel in Dambulla
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Heritance Kandalama 5*
Number of rooms: 152
Official Description (provided by the hotel):
Heritance Kandalama is shaped like the outspread wings of a bird, following the line of the cliff from which it seems to emerge. The hotel is a staggering 1km from end to end, and rises up seven floors, yet appears to be a perfectly natural extension of the mountainside. The flat roof and timber pillars support a screen of vegetation that attracts local wildlife. The abundance of real-life animals around the hotel is complemented by wonderful large-scale sculptures within it. A metal owl is suspended outside the main restaurant; wooden elephants inhabit the lounge; a stone cobra uncoils along the terrace overlooking the infinity pool. However, while focusing on highlighting its enchanting natural surroundings, our luxury resort in Sri Lanka gives priority to providing its guests with the finest comforts and service. ... more   less 
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Also Known As:
Kandalama Hotel Sri Lanka
Hotel Heritance Kandalama
Heritance Kandalama Dambulla
Kandalama Hotel Dambulla

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