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“Cheap 5-star make-up”

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Premier Prezident Hotel and Spa
Verona, Italy
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Cheap 5-star make-up”
Reviewed January 23, 2013

In the middle of nowhere in the small city near Novi Sad. When You see the hotel rates and its ranking, sounds like a nonsense but as soon as You get there, you realize the price is suitable for what they offer (but the 5-star ranking is fully unsuitable:) ). There is no parking, the hotel is very small with strong kitsch style. They imitate 5-star hotel which is further more funny (it's better to be ranked excellent 3-star hotel than poor 5-star). Furniture and facilities are new but low-cost. The staff is gentle but there is huge lacks in service. For example, they said the bathrobes are available for both of us in the room in order to get to the pool and at the end no bathrobes and no big towels in the bathroom. Furthermore, the washing service is outsourced so you never know if they would have available towels or whatever.

The inside pool is too small (although it seems pretty big in the website photos). Spa center offer and quality is medium. The breakfast is awfull - served in completely unsuitable space that looks like some wedding hall, the offer is of low quality and the service unprepaired.

One of the good things it's the restaurant in etno style (belonged by the hotel) Villa Prezident located cca 1 km from the hotel. With excellent service, etno food and interesting wood ambience.

It's definitely not for long-term staying but if you need one-night mini weekend break for one couple or small family it's acceptable.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank EternalSunshine78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Any
English first
Lugano
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 2, 2013

Refine interior and excellent service in small, five stars hotel. I selected this hotel to relax few days during my annual leave together with my mother and sister. My mom didn’t want to travel far away from Belgrade and Sremski Karlovci was a logical choice. About beauty and historic heritage of the city you can find more info in the books and on the Internet. It is amazing that it’s so small city but almost all shops, galleries and restaurants were open during festive season. There were a lot of domestic tourists but we met also many international visitors and we were surprised with services offered at very good English. There is a nearby national park of nature, Fruska Gora with beautiful old orthodox monasteries which deserve to be listed as UNESCO heritage. The monasteries are famous for their specific architecture, treasuries, libraries and frescoes and numerous archeological sites. Due to its outstanding natural resources and wonderful landscapes, the park is also popular place for rest and recreation. The city itself is important historical place for the Orthodox Church.

The hotel is a new building in the heart of the city but architecturally it perfectly fits within few centuries old surrounding. The price is very convenient for the level of facilities and new equipment. You can’t get that level of accommodation in other European countries. The furniture in the hotel and pictures are new but perfectly imitate Baroque style (and they are really painted). The rooms are nicely decorated and starting from the electronic key there are several nice surprises: you don’t have to slip your key, it’s sensor based, and there are several buttons which you can press depending on the service you may wish (do not disturb, bell, clean up). In the closet, the shelves are heated, so when you take your clothes, it’s pleasantly warm. Or the second TV is positioned in front of the mirror, so you can watch it either from the bed or from jacuzzi. This hotel is ideal for those who are fun of hedonism and most guests were couples, but we also met some people with children. There is a Wireless Internet in the whole hotel and business people can work remotely, however, from some reasons my iPad couldn’t catch the signal despite reset at the reception. There is a machine for shoe cleaning but also instructions if one wish hand cleaning. The room service is very good and was operational even during New Year Eve and we are very thankful for this service. We thought the food is prepared in villa which also belongs to the same chain. There is a small ethnic restaurant with very good cuisine, basically the offer is typical Serbian food and you’ll be thrilled with the portion’s size. Buffet breakfast in the hotel offers generous selection. All staff is very polite and do the best to meet all guest requirements. My sister is experienced extra bed user and she said the one she has been offered in this hotel is of good quality. However, in some hotels that we stayed abroad, she has been offered the additional mattress for sleep quality, but here she didn’t need it. My personal highlight in the hotel is wellness and spa zone. It is a small hotel and in most cases you will be lucky to be alone there or with few other guests who appreciate the privacy too and are very discrete and do not disturb others.

There are few minor issues but they are really minor: the bathroom toiletry is provided in all rooms and there is additional, complimentary, hotel branded stuff but it is provided at tea spoon, actually only on the first day of staying (or at least in our case). Towels are really new and soft and there is a daily replacement. How there were 3 of us, we would appreciate the third bath robe and slippers in the room. Actually, you can ask for it, but due to health condition of my mother we didn’t ask as we knew she can’t visit the wellness zone and she needed it only after the bath. Nowadays, even in branded international 5 star hotels the management is trying to save in the bathroom equipment from one guest to the next who stays in the same room. Especially for my mother it’s always surprise, but it's really a minor issue. The reception access for disabled people is not conveniently positioned.

Room Tip: Choose a room with small balcony and excellent view.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Svetlana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Prezident Hotel and Spa

Property: Premier Prezident Hotel and Spa
Address: Karadjordjeva 2, Sremski Karlovci 21205, Serbia
Location: Serbia > Vojvodina > Sremski Karlovci
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 B&Bs / Inns in Sremski Karlovci
Price Range (Based on Average Rates): $
Hotel Class:5 star — Premier Prezident Hotel and Spa 5*
Number of rooms: 18
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