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“Wow.. does such genuine customer service still exist in todays world!!”
Review of Hotel M

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Hotel M
Ranked #3 of 27 Podgorica B&B and Inns
Certificate of Excellence
Reviewed September 22, 2013

I was here with my dad recently for a day..how we wish we could have stayed longer !!!! The hotel has 3 star classification but the rooms are a solid 4 star. But the best part is the staff. The owner Milorad had come to receive us at the airport as we were coming by a slightly late flight..when we reached hotel and asked if there was a restaurant he said that they do only breakfast but he offered to drive us free to a near by restaurant!! They also give you complimentary fruits and we had some things to eat so finally we decided to rest instead. The room was of decent size and really clean and comfortable. Sladjana at the reception was excellenet and very efficient. We had a query regarding some tv channels and within 30 seconds she was in our room to check.

Since we were not going to visit Podgorica the locations of the hotel didn't matter to us but apparently it is not that far from the city but I dont think there are any eating options within 5-10 walking distance at night but again I cant be sure as we were there just 1 night.

Also we were in regular touch with Ivana to do a customised trip next day (boat trip on the lake in national park, shkoder and then drop off in Tirana) Milorad himself accompanied us. His english is not yet perfect but you can definately discuss with him. He was very patient and allowed us to see things at our own pace.

In short, the best thing about the hotel is its staff. They are really genuine (not the corporate smiles you keep getting in big chain hotels) and try their best to please you.

Thank you Ivana, Sladjana and Milorad we really had an amazing day with the private boat tour in the lake being the highlight of the tour (though we would have loved to discuss more about the park with the boat owner but he did not speak any english yet when he told us certain imp things we did understand but ofcourse the discussions were very limited.)

This family run hotel is really good value for money and with the most amazing staff. If ever in Podgorica again this would be our no 1 choice.

  • Stayed: September 2013, traveled with family
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Thank mav75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 - 54 of 89 reviews

Reviewed July 26, 2013

We were sceptical reading the amazing good comments on the forums so we went to check it instead of booking online and everything written is absolutely true!
The hotel is only 8 months old, rooms are beautiful and the beds are of excellent quality; so is the bathroom!
There is private parking, breakfast is rich in choice, the owner is very helpful in giving advice and the receptionist is lovely. Good location. I would definitely recommend this place to all.

Stayed: July 2013, traveled as a couple
1  Thank Nicolas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

I must admit that the initial reason for choosing Hotel M was the very good price/standard ratio.

Making the booking at Booking.com I mentioned that we should arrive by the train from Belgrade. This was mentioned so that the hotel should know we arrived a bit late. But Milorad, the manager of the hotel, knowing the time of arrival turned up and transported us to the hotel.

The hotel does not have many rooms but the rooms are brand new. It opened in the end of 2012 and for us it came clear that Milorad and his staff are dedicated in their work. As a customer you feel like the staff would do anything for their customers.

Traveling with children a hotel room with an adjacent room is a Kinderegg :) Parents can rest in their room, the children in their own room. Both rooms had flat screen tv and in combination with WiFi, a laptop and a HDMI-cable you can have your own entertaining center for the kids! The only downside to the hotel was the poor pressure in the shower. Thumbs up for the double electrical outlet at the bedside. This way there was no need to pull the cord and manage without light in order to charge the cell phone.

A few minutes away there is a 24/7 gas station. Especially for those arriving late this could come in handy. There is not less than 2 (!) supermarkets.Closing as late as 22.30. One behind the gas station, the other across the street for the same station. This is real supermarkets. As "supermarket" is sometimes used for small cornershops. The hotel is situated in a quiet small road and these shops, and the traffic it causes, was not noticeable to us. What was noticeable was a television-tower (or at least that is what I think it was) with a clear blue illumination around it at nighttime. Loooked a bit like a UFO!

As mentioned Milorad and his crew had the best for their customers in mind all of the time. We hired him to drive us to Tirana for a daytrip. I was happy not to drive! The traffic was not as bad as you might expect as Tirana is in Albania. The main roads are new and modern. But there is a lot of police controlling. The speed limits are sometimes hilarious low, Probably they are the same as _before_ the new roads. Making it a good source of income for the police. Traffic in Tirana was not for beginers..

Knowing what there is to know about this area Milorad did a very god job to guide us to places that was interesting to both children and parents. The children loved him.

  • Stayed: July 2013, traveled with family
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2  Thank helt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2013

I had a pleasure to stay for 2 days in a small but brend new and verynice hotel in Podgorica, hotel M . Is situated in a nice position between the city centre and the airport.
The rooms are brand new and excellent equipped, and the staff is unusually helpful and friendly.
For breakfast they offer a huge range of meals,fruits,and possibilities of specific requests.
The cost of the room is affordable, and has an excellent price/quality ratio.
I strongly advice everyone who is travelling to Podgorica to try this hotel.

Room Tip: Extra large and confortable bed!
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  • Stayed: June 2013, traveled on business
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1  Thank Adriano B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2017 via mobile
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Stayed: September 2017, traveled with family
Thank FrankDij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2017 via mobile
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Stayed: August 2017, traveled with family
Thank Brlozcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2017 via mobile
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Stayed: August 2017, traveled as a couple
Thank Marco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivana K, Front Office Manager at Hotel M, responded to this reviewResponded August 26, 2017
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Additional Information about Hotel M

Address: Miladina Popovica 5, Podgorica, Podgorica Municipality 20 000, Montenegro
Location: Montenegro > Podgorica Municipality > Podgorica
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 27 B&Bs / Inns in Podgorica
Price Range: $39 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel M 3*
Number of rooms: 9
Official Description (provided by the hotel):
Hotel M offers a sincere hospitality, family atmosphere, quality professional attitude towards guests and service worth remembering. It features a lounge bar and a dining room that serves breakfast. Decorated in earthy tones and pastel colours, rooms offer modern furniture and luxury amenities such as flat screen TV, a safe and a minibar. All rooms are air conditioned and with free WI-FI. ... more   less 
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