We booked a 4 days Santa Cruz trek at this agency. We got to arrange the trek with the manager herself and she is friendly, speaks good english and is professional. In the low season, there is a very low demand for this 4 day trek, therefore the agencies in general have trouble organizing a group tour because it is not rare that people cancel their trips last minute. One must therefore be prepared for the unexpected... The manager did however make arrangements to stick to the plan and contact us the day before to let us know of the changes.
The guide (who is also the cook), was very friendly. The Santa Cruz experience was very positive.
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