We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best hotel of our trip”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
SUMAQ Machu Picchu Hotel
Ranked #1 of 24 Hotels in Aguas Calientes
Certificate of Excellence
GreenLeadersBronze level
Rio de Janeiro, RJ
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel of our trip”
5 of 5 bubbles Reviewed January 9, 2013

We stayed in many hotels in Peru, but this was the best. The city itself is not that pretty, the street outside of the hotel is not properly paved, but once you check in here you feel so pampered that you overlook the outside. During check in, they offered us papaya juice and a mix with potatoes and banana chips. Once we were in our room, a housekeeper knocked on the door with a plate of cookies and chocolates. We went to the bar to have complimentary pisco sours and once we got back to the room, more chocolates on our pillows.
The food was great, the staff really friendly and polite.
We checked out the next morning, but since our train only left at 7pm, we went back to Machu Picchu. We came back back tired and sweaty and they let us take a shower at the spa area, which was fantastic.
There's no other place to stay in Aguas Calientes.

  • Stayed December 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, January 11, 2013
Thank you for choosing Sumaq Machu Picchu Hotel

Really glad to realize that you had a wonderful experience while in our hotel, the only five star of Machu Picchu Town. Thank you for your comments. We are very happy you enjoyed it.
Also, we are very proud of our staff.
Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,721 reviews from our community

Traveler rating
    1,271
    322
    81
    33
    14
See reviews for
375
829
79
26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (359)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richmond, Virginia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

The food was so incredible. Dinner was fantastic 4 course meal everything was perfect!! Sumaq is really the only place to stay in this town. It is the last hotel on the road right next to river so we slept so well with the sound of the river. Beds were super comfortable for Peru. Breakfast buffet was by far the most expansive out of the 10 hotels we stayed at in Peru. Cooking class is included. Hotel is expensive but food was included and no hidden costs like we found in other hotels in Peru. Service was top notch especially at the restaurant they were flawless like a top notch new York city restaurant. After walking around town and peaking in many other hotels, I was happy we choose to stay at sumaq. It was by far the best in town!!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PattiHenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, January 8, 2013
Thank you for choosing Sumaq Machu Picchu Hotel

Really glad to realize that you had a wonderful experience while in our hotel, the only five star of Machu Picchu Town. Thank you for your comments on our food. We are very happy you enjoyed it.
Also, we are very proud of our staff, all of them are very friendly and helpful people .
thank you again for all your appreciation to us. I look forward to hosting you again at Sumaq

best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

The hotel has a good location, about 5min walk from the train station (the hotel staff will help with luggage to and from the hotel), quiet, room view across river and mountains. The hotel is not brand new, but our room seemed recently refurbished, flatscreen TV, etc.
What's outstanding about the hotel is the service. Among the c.10 hotels we stayed in on our honeymoon, they were the only one which made a real effort for the occasion, decorate the room nicely, etc. The hotel arranges bus tickets up to Machu Picchu and the pickup is from the hotel, instead of queuing at the bus station, which is very helpful. When one of us didn't feel too well, late check-out was not a problem. The dinner, which was included in the room price, was tasty and good.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveller55London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, January 10, 2013
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandys Parish, Bermuda
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Fantastic hotel to stay in while visiting Machu Picchu! Exceptional service, comfortable rooms with views of the river and mountains, lots of complimentary details that are nice and thoughtful. We had breakfast and one meal included in the rate. Food is probably the tastiest that we had in hotels so far (and pretty much all food in Peru is very tasty). It's a big hotel and they offer a wide range of activities for spare time. Decor is nicer in real life than on the photos.. What can I say.. I love this hotel :) you can hear the sound of the river all the time and my husband found it very soothing to sleep.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Youralana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, January 3, 2013
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
133 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

We were met at the train station by staff from the Sumaq Hotel who took our bags. Except for the small buses which take people to and from Machu Picchu, there are no cars or electric carts in Aqua Calientes so the staff are required to push and pull luggage in carts to and from the train station. The hotel is about 5 blocks from the station and downhill from the town proper on a muddy street with limited sidewalks. When we arrived, we were greeted and briefed by the hotel staff regarding the various amenities that the hotel provided and were given the always present free pisco sour at the bar. There are no grounds to the hotel although a river plummets down the valley outside the hotel. The room was spacious and comfortable with a window looking out on the river rushing through the rocks in the riverbed. Dinner and breakfast were included in the price of the room. The food was tasty and plentiful and this is where I found my drink - limonade fria (lemondade in crushed/blended ice - like in a margarita). Very delicious and my drink of choice throughout the rest of my stay in Peru. They have a nice spa at the hotel, but it is pricey. In the afternoon, they would have tea and sandwiches. We were pleased with the staff, the food, and the room, but I am not sure that I would pay that much if it were not part of our tour package.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KUFBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, January 2, 2013
Thank you for choosing Sumaq Machu Picchu Hotel

Really glad to realize that you had a wonderful experience while in our hotel, the only five star of Machu Picchu Town. Thank you for your comments on our food. We are very happy you enjoyed it. Also, we are very proud of our staff, all of them are very friendly
Thank you again for all your appreciation to us. I look forward to hosting you at Sumaq again in time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 26, 2012

The place is clean. The location is very well. Close enough to the center of Aguas Caliente but it is on a quiet side so you would not be bothere by noise.
Service was excellent. We felt welcomed and were taken very good care from the beggining to the very last. Especially the service to get seats for the bus to machu picchu was great for someone like me who is not an early bird and can not be bothered to make a cue at 6am.
Food was amazing too. It may be more expensive than other accommodations but if You consider what's included, it's not too bad.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harusame555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, January 2, 2013
Thank you for your preference in Sumaq Machu Picchu Hotel!
We are very grateful for your nice words and comments towards our property and services.
Happy to see that you did have a great experience while in our hotel.

Really hope to have the chance to host you again in time.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 19, 2012

We were greeted at the train by Jorge who walked us back to the hotel. This isn't a deluxe hotel by international standards, but it is very nice and probably as good as it gets in Aguas Calientes. Unfortunately, we had a room with two full-size beds. A king or queen would have been much better. That said, the staff was as accommodating as could be. They were very friendly and wanted to be sure that everything was to our liking. I highly recommend this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-commerceSumaq, Gerente at SUMAQ Machu Picchu Hotel, responded to this review, December 21, 2012
Thank you for your preference in Sumaq Machu Picchu Hotel.
Thank you for your comments on our services. As you mentioned, we assistance to our guest from the train station to the hotel and viceversa.
We are really glad for your experience with us. We do appreciate your words,
Indeep, really hope that you had a great time with us and do look forward ot hosting you in the next future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Aguas Calientes
0.1 mi away
Tierra Viva Machu Picchu
Tierra Viva Machu Picchu
#3 of 24 in Aguas Calientes
4.5 of 5 bubbles 907 reviews
0.2 mi away
Casa del Sol Machupicchu
Casa del Sol Machupicchu
#4 of 24 in Aguas Calientes
4.5 of 5 bubbles 579 reviews
0.4 mi away
Inkaterra Machu Picchu Pueblo Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Taypikala Hotel Machupicchu
Taypikala Hotel Machupicchu
#6 of 24 in Aguas Calientes
4.0 of 5 bubbles 749 reviews
1.3 mi away
Belmond Sanctuary Lodge
Belmond Sanctuary Lodge
#1 of 3 in Machu Picchu
4.5 of 5 bubbles 1,982 reviews
0.3 mi away
Casa Andina Standard Machu Picchu
Casa Andina Standard Machu Picch...
#7 of 24 in Aguas Calientes
4.0 of 5 bubbles 992 reviews
Show Prices
Show Prices
Show Prices

Been to SUMAQ Machu Picchu Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SUMAQ Machu Picchu Hotel

Property: SUMAQ Machu Picchu Hotel
Address: Av. Hermanos Ayar Mz 1 Lt-3, Aguas Calientes 18, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Aguas Calientes
#1 Family Hotel in Aguas Calientes
#1 Green Hotel in Aguas Calientes
#1 Spa Hotel in Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — SUMAQ Machu Picchu Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
SUMAQ - Sumaq Machu Picchu Hotel is a family hotel with ample experience in the luxury hospitality business in the country. Experience that makes Sumaq a hotel dedicated entirely to its guests. In addition to its exclusive service, it offers a privileged location in the Machu Picchu historic sanctuary, on the banks of the Vilcanota River near the main tourist attractions. The Aguas Calientes train station is just a ten-minute walk away, and we provide bus service from the door of the hotel to and from Machu Picchu for our guests. Highlights: •Privileged location: Staying at Sumaq means enjoying Machu Picchu’s most beautiful landscapes, where you will find lush vegetation, enormous mountains, valleys, the Vilcanota River, a waterfall and ancient trails. •Creative cuisine: Enjoy our exclusive haute cuisine that features traditional Peruvian dishes prepared with exotic ingredients from southern Peru. •Passion for service: Our staff is the main element that gives Sumaq a warm and friendly atmosphere, with attention to your needs. •Co-existence with the local culture: Immerse yourself in the outdoor activities prepared especially for you, in which you will experience the authentic traditions of our neighboring communities. •Support for sustainability: Sumaq guides its staff and guests in its mission to protect the environment and the social setting. Our sustainable practices have been verified by the Rainforest Alliance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, Agoda, Priceline, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your SUMAQ Machu Picchu Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sumaq Hotel Machu Picchu
Sumaq Machu Picchu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing