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All reviews the river ceiling fan train station machu picchu convenient location open the window room facing railroad tracks modern hotel the hotel staff other hotels clean rooms breakfast buffet catch the bus stayed for one night small town agua calientes
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Reviewed April 15, 2019

Location, Location, Location. This hotel was recommended to our group of 8 people for our overnight stay before our early morning start to Machu Picchu. We travelled by bus from Cusco to the train station. Once we arrived by train, we were greeted by a member of the Hotel Staff who walked us to the hotel. Since we had an early morning bus ride to Machu Picchu, the Hotel kept our luggage all day and they delivered it to the train station when we were ready to start our journey back to Cusco.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hoggbre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Propietario at Casa Andina Standard Machu Picchu, responded to this reviewResponded April 17, 2019

Hello hoggbre:

Thanks for sharing your comments on TripAdvisor.

It was a pleasure to meet you at our Casa Andina Standard Machu Picchu hotel. I am pleased that you have had an excellent stay and that our facilities have met your expectations both in our location and with our team to which we will extend the gratitude.

At Casa Andina we are proud to have an excellent team with great service vocation.

I hope to receive you again.

Best regards,

Ian Cabrera
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019

New and modern, close to railway station. “Standard” is the most basic of the Casa Andina chain of hotels. No frills, it very nice. (Eg - soap dispensers at sink and in shower, instead of bar soap.Had a spa and we had massages in our room. Dining room in basement for breakfast, lunch or dine all staff very friendly and helpful

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alanlynn2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Propietario at Casa Andina Standard Machu Picchu, responded to this reviewResponded April 15, 2019

Hello alanlynn2015,

Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Standard Machu Picchu. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,

Ian Cabrera
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

I’ve booked a Standard Room in Casa Andina STANDARD Machu Picchu. It was like staying in a shoe box.

What is supposed-to-be-a-window is actually a hole in wall with a white milky glass facing the floor corridor. It’s not possible to see through the glass but since it’s in the elevator hall you won’t be interested in the view anyway, plus you won’t want the other guests to be watching your room. Thus no natural day light will ever enter the room nor fresh air.

In reception I was told that when it’s possible they do a room upgrade but as the hotel was fully booked that was not the case. Meaning the hotel is fully aware that this is a lousy room.

On Casa Andina website there’s no information whatsoever about the Standard Room neither any information about a room without windows. Meaning you are not aware of what you’re booking. The room is a shoe box trap.

I’ve booked this hotel because of a review a saw on a travel blog thus I’ve trusted it would be a reasonable stay in Machu Picchu Pueblo. I’ve been 11 days in Peru, stayed in four different hotels and during my whole trip the only bad moment I’ve been through was during my stay in Casa Andina Standard Machu Picchu.

If this is the Standard in Casa Andina STANDARD then that is a sad thing to say about a hotel.

Date of stay: April 2019
Trip type: Traveled solo
Thank Maira_Toledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Propietario at Casa Andina Standard Machu Picchu, responded to this reviewResponded April 14, 2019

Dear Maira_Toledo

Thank you for the time you took to share your experience.

We apologize for not getting to meet your expectations on our hotel as well as for any inconvenience you may have presented during your stay.

We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. I consider it important to mention that the reserved room has the area described on the web(9 mts), respectively. We apologize if you noticed that we did not act according to our service standards. Rest assured that we will be reinforcing this point with our team.

I certainly understand your discomfort and I would be grateful to receive another opportunity to welcome you back at our hotel.

Kind regards,

Ian Cabrera
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2019

A very pleasent place with nice people making the right service for you!!
Coming to Cusco give a chance to Casa Andina and enjoy your stay .
Be sure you won't regret.
Among all the benefits you find there, also there's an electric generator that wil be very useful in case of energy absent.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HelioRRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Propietario at Casa Andina Standard Machu Picchu, responded to this reviewResponded April 14, 2019

Hello HelioRRL:

Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel Casa Andina Standard Machu Picchu. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,
Ian Cabrera
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

Great stay! We asked for a view of the river and mountain and were immediately upgraded to a small suite with a balcony. Clean and comfortable, good WiFi. Staff was very courteous and professional. One staff member even carried some of our bags to the train station for us! That was an extremely nice surprise.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Explorer22718607944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa Andina H, Propietario at Casa Andina Standard Machu Picchu, responded to this reviewResponded April 14, 2019

Hello Explorer22718607944:

Thanks for sharing your comments on TripAdvisor.

It was a pleasure to meet you at our Casa Andina Standard Machu Picchu hotel. I am pleased that you have had an excellent stay and that our facilities have met your expectations both in our location and with our team to which we will extend the gratitude.

At Casa Andina we are proud to have an excellent team with great service vocation.

I sincerely hope to receive you again.

Best regards,

Ian Cabrera
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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