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Casa del Sol Machupicchu
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All reviews the river the bus recommend casa beautiful hotel after a long day close to the train station late check stayed two nights pisco sours trip to machu picchu ernesto sound peru town jacuzzi machupicchu track
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Reviewed July 9, 2019
Great Service!!!

They went out of their way to give us a great experience! I highly recommend this wonderful place! They were very attentive to our needs and checked in with us, asking if we needed anything, at every encounter.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carloman2, Director Comercial at Casa del Sol Machupicchu, responded to this reviewResponded July 9, 2019

Dear Guest:

I want to thank you for the review you posted on Trip Advisor concerning our property and services. Indeed, we are dedicated to customer service and I am glad that our staff could give you the experience that you deserve during your stay.

So I hope that you will keep enjoyable memories of your trip to Peru and to Machu Picchu. I hope we will have the chance to serve you again in the future.

Kind regards,

Alcides De La Cruz
Commercial Manager

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Reviewed July 6, 2019
Amazing

This is the most amazing hotel. I had the best sleep ever with the roaring river just outside my window. One did NOT want to close the window! How many hotels have open windows? AND the food, served by Jorges, was top star - both for taste and presentation! A very friendly, hospitable hotel...and YES, I would return!

Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carloman2, Director de Recepción at Casa del Sol Machupicchu, responded to this reviewResponded July 8, 2019

Dear Guest:

Thank you for sharing your experience at Casa del Sol MachuPicchu, we will be delighted to welcome you at a next opportunity.

Cordially,

Alcides De La Cruz
Commercial manager

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Reviewed July 6, 2019 via mobile
Amazing hotel with amazing staff!!

I can't speak more highly of Casa del Sol Machu Picchu. From the moment we got off the train we were greeted by friendly staff who guided us the very short walk to the hotel and then it just kept getting better. From check in to advice on the area to the surprise complimentary dinner and breakfast to making booking massages at the spa it was all effortless and done with impeccable service by every single staff member who helped us. The dinner was phenomenal, five courses with each one delicious and beautifully executed. The the next day after exploring and hiking Machu Picchu we were they held our bags and provided access to a much needed shower and room to change into fresh cloths. Then we enjoyed amazing drinks at the bar while relaxing before our train back to Cusco. Last but not least the hotel rooms were spacious, clean, well appointed, and with comfortable beds. The shower had great water pressure and hot water, a must after playing Dora the Explorer all day. Honestly I've never had such an amazing hotel experience and that's with staying at Four Seasons and other fancy properties. Service first goes an extremely long way and the entire staff at Cass del sol Manchu Picchu live that everyday.

Date of stay: July 2019
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carloman2, Director Comercial at Casa del Sol Machupicchu, responded to this reviewResponded July 8, 2019

Dear Guest:

We appreciate the time it took to share your experience at Casa del Sol Machu Picchu. We are pleased to know that you have enjoyed both the location and the service, we are committed to you and we look forward to a future visit from you.

Our best wishes and until very soon.

Sincerely,

Alcides De La Cruz
Commercial Manager

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Reviewed July 4, 2019
Excellent service, caring staff

Casa del Sol is a beautiful hotel with a very caring staff. I arrived in Machu Picchu with a stomach virus, and the staff (especially Silvia at the front desk) went out of their way to check me into a room as soon as they could. Also, because I could not join our friends for dinner, Alejandra from the kitchen staff made chicken noodle soup for me and brought it up to my room. Both Silvia and Alejandra made sure I was well-taken care of. I really appreciated their thoughtfulness!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carloman2, Director Comercial at Casa del Sol Machupicchu, responded to this reviewResponded July 4, 2019

Dear Guest:

Thank you for taking the time to share your experience at Casa del Sol MachuPicchu. We are glad you find our Hotel great.

We hope to have you have once again in a near future.

Best regards,

Alcides De La Cruz
Commercial Manager

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Reviewed July 2, 2019 via mobile
Impeccable Experience from the moment we booked!

Wow! This hotel and its incredible staff went so far above and beyond for us. They reached out after we booked to ensure that we had all of the correct train tickets and tickets to Machu Picchu. They helped me book a visit to their lovely spa and stayed in communication up until our arrival communicating through WhatsApp.
Upon arriving to the the amazing little town of Aguas Caliente, they were there waiting us at the train.

Upon arriving at the hotel we were treated with a lovely beverage as they got us checked in. Fernando took amazing care of us through the entire visit.

Their spa is amazing with incredible river views in the treatment room. I was feeling very sick the day we arrived from the elevation and such and the spa went above and beyond to accommodate me.

That evening in room dining made me a special chicken soup (which wasn’t on the menu). Alejandra was so lovely and accommodating throughout our stay. The food at the hotel was great.

The room was just as described. Great shower and bathroom and amazing river views.

I had read in a review that Aguas Caliente didn’t have much to do. I totally disagree. There are a hand full of yummy restaurants, shopping and amazing hot springs to check out on this visit.

We only planned for one night in this little amazing town. This is the only part I regret about our trip. Machu Picchu is a very full day and can be exhausting. 3 days and two nights in this town would have made the trip perfect. I was sad to leave.

Best travel tip for Peru, give yourself more days there. Don’t try and get too much in in a short period of time. The elevation does impact you. Give yourself and your body a little more tome to explore this truly magical place. Blessings.

Date of stay: June 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carloman2, Director Comercial at Casa del Sol Machupicchu, responded to this reviewResponded July 2, 2019

ear guest:

I am glad to know that you can enjoy your stay and the services we provide during your stay. Thank you very much for your kindness and valuable comments, we have congratulated our staff for having fulfilled their expectations.

As you say, Machu Picchu is a place where we recommend staying for at least 3 nights so you can acclimate, rest and enjoy a World Wonder.

I hope we can welcome you again in the near future.

Kindly regards,

Alcides De La Cruz
Commercial manager

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