I booked this hotel based on photos of the hot tub in the room’s private balcony overlooking the river and that’s what this place delivered and more!

When we got off our train, i was a bit worried we will have a hard time looking for this hotel, but it was right by the station and was super easy to find. The check in process was easy and everything was included in our booking and they didn’t need a credit card.

The room was what we expected and the AC worked very well. The hot tub came in handy after a full day of hiking Machu Picchu. They even provided bath salts and a really good bubble bath soap and candles to a bit of romance.

It’s noteworthy to mention that it’s also super convenient to get to and from the bus stop which you’d appreciate when you have to get to Machu Picchu before 6am.

The breakfast starts at 5am, again convenient for an early start... and they have a good breakfast buffet with an omelette station. They even surprised me with a birthday cake during breakfast. Now that’s attention to detail! And really good service.

The room has a selection of fresh teas and there’s always coca tea available in the lobby. The view of the river, especially when you’re sitting in the hot tub is just phenomenal.

I would have given a 5 star except i wasn’t able to try the spa. They only had one therapist and we wanted a couple massage... i opted to just get one by myself but it ended up it was booked by someone else. They actually offered a free use of the hot tub in the spa but the privacy of our room is much better for us.

I’m also a fan of modern design and this place is a bit more traditional and the hallway is a bit dark. But it’s not entirely a negative. They are very environmentally conscious and the design isn’t bad.

I’d highly recommend this place to anyone wanting to stay at Aguas Calientes as a base to go to Machu Picchu.

We stayed two nights in a Riverview king room. I booked direct with the hotel which included breakfasts, a dinner, a massage, and a discount on other food and drink all for the same price I would have using one of the booking sites. I also booked our Machupicchu tour with a private guide through the hotel. First the room and hotel common spaces are lovely, the massage was excellent and the breakfast was pretty good. The staff were all very kind as well and we were met at the train station and brought to the hotel where our checking went smoothly. However later when I was arranging for my massage and confirming our tour for the next day things broke down. The front desk staff did not have the record of what was included with our room, luckily I had a hard copy of the confirmation. Worse they seemed to have no idea about our tour, this in spite of me booking seven months in advance and reconfirming no less than four times via email. I was pretty upset. Finally our tickets were found although I had requested an afternoon tour and the tickets were for the morning. The good news is that our guide, Romulo Rivera, was fabulous, so knowledgeable and fun. Relative to the restaurant, it’s a nice space overlooking the river. The dinner is a fixed price four course meal with two choices for each course. We tried everything offered between the two of us. A couple dishes were outstanding but the others missed the mark, they looked beautiful but the flavors were off. I think the kitchen is trying too hard to be gourmet. We have had fantastic food throughout Peru and this restaurant can do better. The weirdest thing was that the bar doesn’t serve wine by the glass. My husband doesn’t drink wine and I wasn’t going to drink a whole bottle myself. All the other places we ate at in town served wine by the glass by the way.
So in conclusion I would recommend this hotel, but probably not the restaurant. I do recommend that the hotel improve their booking and check in systems to align. I do not think it was the fault of the front desk staff.

Hotel is in a great location, just steps from the bus stop to Machu Picchu and the train station back to Poroy/Ollya. We only stayed one night after a long day of hiking the Inca Trail so we didn't arrive until about 7pm and checked out early at 530am, thus we didn't spend much time at the hotel. They did check our back the next morning while we were at Machu Picchu which was nice. We had a quick breakfast that did have fresh made omelettes and a decent spread to hold you over for a few hours. Our room was very nice, right on the river that was relaxing to hear, but not so loud as to keep you awake. Overall, a great stop on our quick turnaround at Machu Picchu.