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“Bad all around”

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Imperio Machupicchu Hotel
Ranked #24 of 39 Aguas Calientes B&B and Inns
Reviewed October 28, 2013

This place was booked by our tour operator during a 2 day hike/visit to MP. First problem is that the walls are the thinnest I've ever seen. Many people mentioned this in the reviews, but it is REALLY bad. For some reason, the window to outside has a big sliding door, but there is no balcony, so it serves no purpose, but for whatever reason it doesn't create a seal, so it's as though the window is just cracked 100% of the time so you're open to the street noise (which was significant, even 3 floors up). You could also hear seemingly everything going on in the other rooms and the lobby.

Second problem, and what really put me over the edge, was the free breakfast. This is available starting at 5am. Since most tourists are heading out to MP on an early bus at 5:30, this was appreciated. We were running a little behind, so we didn't get down there until 5:07, but it had been completely ravaged. Every table was dirty, so they had to clean us a spot and bring new plates, napkins, etc. Worse, there was basically no food, and what was left was terrible. I got eggs and a roll/jam. The roll was dry and crusty, and I couldn't finish it even swimming in jam, and the eggs were undercooked and cold. Not sure how this was possible 7 minutes after breakfast started. It's not like this is an odd phenomenon - I'm sure every day people are eating right at 5:00 and are gone by 5:15, so there is no excuse for not having enough food and seating available.

  • Stayed: October 2013, traveled as a couple
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1  Thank astaplet82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 - 27 of 77 reviews

Reviewed September 11, 2013

This hotel is located a 5 minute walk to the train station, and the room was decent and we had towel flowers and elephants on our beds when we arrived. The downsides are that there wasn't really any furniture other than the beds. So there was nowhere to hang anything up, or put anything up on a surface anywhere. It was also one of the least sound-proof places I've experienced. We could hear everything, as if our windows and doors were open. Other than that, it was clean and had free wi-fi, so it wasn't bad! We didn't spend much time there other than to sleep anyway, and was reasonably priced, so over all it was decent.

  • Stayed: September 2013, traveled with friends
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1  Thank traveljunkie1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

This hotel is adequate for a 1 night stay. The main purpose is going to see Machu Picchu, not stay in Aguas Calientes. There's no elevator or in room safe, but the room was clean with comfortable beds and did have a TV. After reading the other reviews, we were wary, but were pleasantly surprised. True, there's absolutely no soundproofing so you can hear every sound from the other rooms: earplugs are recommended. The hotel is maybe a 10 minute walk to the bus and train stations; near a crafts market (actually the best of all we went to); and some restaurants. Breakfast was adequate.

  • Stayed: August 2013, traveled as a couple
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1  Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

We stayed here one night while exploring Machu Picchu. It was not in the safest part of town and definitely bring ear plugs! The walls are very thin! You can hear everything inside and outside of the hotel. I'm glad we only stayed for the one night, I don't think I could have slept there a second night.

The rooms were clean and the shower was nice. The beds were a little small and the balcony door didn't lock in of the rooms (we had 3 rooms between friends).

  • Stayed: September 2013, traveled with friends
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1  Thank kimmie017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

The hotel is near the train station away from the main restaurants and market. We probably wouldn't have been able to find it if our guide did not take us there. The street that is was on was a little sketchy.For the amount of $ paid for this place - totally not worth it. However all the hotels in AC are all overpriced - the best way to stick it to the tourist.

The hotel has no elevators and after a long day of hiking in Machu Picchu, you do not want to see more stairs! It has no insulation for noise what so ever and lacks the feel of privacy. The room doors are not solid and you can hear slamming from the top floor to the bottom. It just feels like you are renting a bedroom in a house rather than your own hotel room. The room has a tiny tv, a bookshelf and comfy linens.

The bathroom ventilates into a corridor which faces other hotel rooms bathroom windows. There is no hair dryer in the hotel room. Shampoo and soap were not in containers but in packets. If you can bring your toiletries do it!

The only good thing about this hotel is that they were nice enough to hold our stuff for us while we were in MP.

  • Stayed: August 2013, traveled with friends
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2  Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2013

The surrounding area isn't good, but inside everything is transformed.
Clean, good friendly staff, average breakfast, good wi-fi, terrific location close to the train station.
Lacks an elevator and the social areas could be more spacious though.
Overall it's a good place to be in Aguas Calientes. Not great, but good.

  • Stayed: July 2013, traveled as a couple
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2  Thank ValterNF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

This hotel is not near the train from Cusco or the buses to Machu Picchu. It's uphill, so if you are hauling a backpack and suitcase after a long day of travel, you'd better be in shape to walk uphill.

Once there, there are no elevators. Our bathroom window opened into the hallway and we soon discovered we could hear people across the hall talking, even with our window shut. The hotel is located in a very busy neighborhood, and we heard people bustling about and children playing well after 10 p.m. and dogs barked all night long.

Breakfast was a bit of cheese and bread, so don't expect to have a hearty meal before hiking to the Sun Gate.

The floors are not numbered as I expected, so going back to my room from the basement breakfast area, I stopped one room too short. I was still able to unlock the door and didn't realize my mistake until I noticed all my things were gone. And yes, I did actually unlock that door with my key because I had been discussing the difficulty of unlocking the door to my room and someone told me that if I couldn't get it open using the usual tricks, to try something counterintuitive, and that's what I had to do to get it open. It was not a good feeling to discover that at least some keys open more than one door.

So, I would not recommend this hotel, and if your tour group is scheduled to stay there, at least let your tour leader know you have concerns.

Room Tip: Since everyone in my group complained about the noise at night, I don't know that there is a goo...
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  • Stayed: March 2013, traveled as a couple
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3  Thank grip652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperio Machupicchu Hotel

Address: Calle Winay Wayna Urb 3. - Las Orquideas, Aguas Calientes Cusco 01, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #24 of 39 B&Bs / Inns in Aguas Calientes
Price Range: $110 - $149 (Based on Average Rates for a Standard Room)
Number of rooms: 18

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