I was really looking forward to staying here after reading all the reviews. We booked the room a month in advanced and paid a 50% deposit, the responses take between 24hrs and 72hrs and often do not address all simple questions, but I figured there was a language barrier. They asked which train we were on for someone to meet us at the train station with a sign as it is a bit difficult to find. The town is small, but the streets are small. It is just a 5 min walk to the train station, and less than that to the bus to MP. There was no one to meet us at the train station when we were arrived, luckily, they had a sign for some other people staying at the hotel because it was raining. We purchased the MP package which included a $50 service charge for the purchase of the MP tickets. They asked what time we wanted the Waynu Picchu tickets for when making the reservation, and we told them 10am.
When we checked into the hotel, they told us that they would have the MP tickets after 6pm. After we had dinner, we asked for our tickets and saw that they had purchased them for 7am. I told the receptionist and she called the office. The office told her that there were no more tickets for the 10am group which is why they bought us the 7am. The whole point of purchasing the ticket through the hotel was to get them ahead of time. We checked the date/time stamp of the tickets and they hotel purchased them AFTER we checked in.
In addition, they didn't even tell us that they bought the 7am versus the 10am which we had asked for. Had I not checked the ticket and shown up at Waynu Picchu at 10am, we would have missed our only opportunity to go.
The rooms themselves are fine, the are equipped with de-humidifiers, and hot water. They have hair dryers to borrow. They provide towels, shampoos, and soap. The rooms were comfortable but are about 3 flights of stairs from the street. We were waken up at 4am by roosters that did not stop until we got up to head out to Waynu Picchu.
I demanded a refund for the service fee given what had happened. After 45 min of going back and forth with the office through the receptionist, they agreed to a $30 refund. The breakfast included is good, but slow so make sure you allot enough time.
- Official Description (provided by the hotel):
- Rupa Wasi’s unique location provides for spectacular views of the mountains of Machu Picchu. Rooms boasting balconies allow our guests to take full advantage of these surroundings. This design marvel fits together magically with the green surrounding of Aguas Calientes to create a peaceful environment, an invitation to relax. ... more less
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- Also Known As:
- Rupa Wasi Eco Hotel Aguas Calientes
- Hotel Rupa Wasi Eco