We booked this hotel in Aguas Calientes as a base for Machu Picchu. On arrival at the train station we were the only guests not met by hotel staff. There are no taxis in Aguas Calientes so when we eventually found out where our hotel was we had to drag our bags uphill for 10 mins until we reached La Cabana. On check in the hotel staff were pleasent and told us what was in the room (including towels and hot water!) and what to expect for breakfast.
We were put in room 16 which is on the first floor right at the stairs and the window from the beroom looks out to the landing which is an open balcony to reception and the dining room down stairs. The room was small with no wardrobe only 3 hooks and the bathroom has no window so is dark and in need of refurbishment.
After an afternoon at Machu Picchu we returned to the room for a rest. We soon realised that every guest in the hotel had to walk past our room along the tiled floor to get to the ground floor. A noisy dinner then ensued from 7pm complete with Peruvian band for a large group staying in the hotel. The noise was so loud we could not hear the tv in our room and add to this the nauseating smell of food coming up from the kitchen and we decided to abondon the room for a couple of hours to get some peace and quiet. We returned at 9.15pm and the dinner and band had finished. However we could hear everything that went on in reception including all the talking. After about an hour we went downstairs to complain that we could not sleep due to the noise and requested a move of room in the morning. Finally reception went quiet and we could get some sleep.
However we were woken up at 4am by the same 'deep fat fryer' smell coming from the kitchen and it was really overpowering. The other guests in the hotel starting walking around the tiled corridor outside our room at about 5.30am and chatting noisily. After the very basic breakfast we asked to be moved but no other rooms were ready. The girls on reception were very apologetic and told us a room would be ready after lunch. We were given 3 rooms to choose from and we chose one at the end of the tiled corridor so that no-one would have to walk past our room. Again the room was small and after half and hour we noticed and musty, damp smell from the curtains. Again we had to endure the deep fat fryer smell from the kitchen and the noise in the morning. There appears to be no sound proofing whatsoever in the hotel and open balcony means the sound and smells travel throughout the hotel. We decided at that point not to stay the third night even though it was prepared.
On checking out the girls on reception never queried why we were leaving early and said little apart from being very sorry. This hotel is more like a hostel and we say don't stay there. The hotels in Aguas Calientes overall are not great but this has to be the worst. We moved to another very pleasant and cosy (if over priced hotel) called Inti Inn.
- Official Description (provided by the hotel):
- We are a hotel worried about provide excellent hotel service for our guest. ... more less
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- Also Known As:
- La Cabana Machupicchu Hotel Aguas Calientes