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“great hotel, but sick”

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Inkaterra Machu Picchu Pueblo Hotel
Ranked #3 of 24 Hotels in Aguas Calientes
Certificate of Excellence
Reviewed July 18, 2007

Overall, the hotel was incredible, though the noise from the upstairs rooms were rather loud. The stay was spoiled because I got very sick after dinner. I was very disappointed that I couldn't enjoy the hotel, grounds, or food, but spent most of the evening in the bathroom. It hit very suddenly so it clearly came from the hotel, whether from the food, water or Possibly the raw egg whites in the Pisco sour I am not sure. Interesting to read that others got sick here as well. We didn't get sick anywhere else in Peru, not even the Amazon so visitors should be a bit cautious.

  • Stayed: June 2007, traveled as a couple
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1  Thank SierraSacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 11, 2007

We loved this hotel! The hotel is made up of many small buildings and is located in a nature preserve, surrounded by beautiful plants. Included in the price are nature walks, all of your meals and the hotel also offers spa services. When we planned our visit, we weren’t sure if we should stay at the Machu Picchu Sanctuary Hotel on the grounds of Manchu Picchu or to stay at the Machu Picchu Pueblo Hotel in Aguas Calientes. We were very happy with our decision, since the Pueblo Hotel was located in beautiful surroundings, while the Sanctuary Hotel, although located at Manchu Picchu did not have the charm of Pueblo Hotel, and it didn’t necessarily provide the best view of Manchu Picchu. And of course it’s incredibly expensive. The bus ride to Machu Picchu is less than 1/2 hour and there are many buses that leave continually throughout the day. The only problem we had was a few nights of upset stomach – we suspect the water had contaminated the food, or the hotel restaurant did not properly prepare the meat or fish dishes.

  • Stayed: July 2007, traveled as a couple
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Thank lmmNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis_Alberto_79, E-commerce Manager at Inkaterra Machu Picchu Pueblo Hotel, responded to this reviewResponded July 22, 2007

Thank you for your positive review of Inkaterra Machu Picchu.

We feel bad that you became ill during your trip to Peru. It is not unusual for travelers to experience some stomach problems with the culinary variety that the Peruvian cuisine has to offer. Inkaterra maintains very high hygiene standards, and all its traditional dishes are made with top quality products.

It is important to mention that Peru, as well India, is one of the countries with the highest levels of stomach illness. This is due to the culinary variety and the different condiments of its traditional cuisine.

We are glad that your overall Inkaterra Experience was a positive one. Thank you for choosing Inkaterra.

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Reviewed July 9, 2007

We visited Machu Picchu and stayed at Inkaterra for one night. The property is beautiful and it's in a great location. The landscaping is lush and there are hummingbirds everywhere. However, once we arrived to our room, our key was very difficult, the fan in the bathroom was extremely loud, there was mildew all over the shower and we could hear the people above us and beside us. We just stayed for one night and got up the next morning to visit Machu Picchu at sunrise. We were traveling in a group of six and one member of our group became very sick to his stomach. He was sick on the bus, at Machu Picchu and after we returned to our room. It was checkout time when we arrived back to Inkaterra, yet we since one of our traveling members was sick, we asked for a later checkout for his room. They did extend the checkout until 12 noon, but our train wasn't scheduled to leave until 4:45pm. We needed a somewhere for him to sleep and be very close to a bathroom. He ended up having to sleep in the lobby. No one bothered him there, but I felt that this could not have been that unusual of a problem and it would be nice if they could have made some type of concession or could at least offer some type of area where he could lay down. We had booked our entire 10 day trip through Inkaterra. The rest of the trip was wonderful, but this part did disappoint us. I don't think there are many upscale options in Aquas Caliente. The other two parties traveling with us did not have any problems with their rooms as we did. However, we were all disappointed by the lack of assistance with our very sick friend.

  • Stayed: July 2007, traveled with family
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1  Thank ugaerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis_Alberto_79, E-commerce Manager at Inkaterra Machu Picchu Pueblo Hotel, responded to this reviewResponded July 22, 2007

Hello,

First of all we want to thank you for your review; this helps us to improve our services and products.

We are really sorry about the inconvenience you experienced while being at our property. Our priority is to give our clients the best service, and when possible, offer a late check-out. Unfortunately, in your case, we did not have any casitas available and the hotel was completely full; hence, we could not offer your group partner a late check-out (June through August are high season). We really tried to accommodate all our guests in the best possible manner in every situation.

Thank you once again for choosing Inkaterra.

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Reviewed July 4, 2007

I've stayed in many different hotels around the globe; this hotel has most of them beat by far. They seem to value their land and resources, their rooms are beautiful and the hotel is near the train station. Someday, I would love to return to Machu Picchu. If so, I will certainly stay at the Inkaterra again.

  • Stayed: June 2007, traveled with friends
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2  Thank cl68852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2007

My family had an awesome experience at the hotel, probably one of the best places we ever stayed. I so highly recommend Inkaterra Machu Picchu and also Inkaterra Amazonica Reserve.
The staff, grounds and rooms were tops! We spent two nights here and five nights at the Inkaterra Amazonica. Don't think twice just come here!

  • Stayed: June 2007, traveled with family
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2  Thank BronxMagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2007

This was the most peaceful stay of our trip to Peru!! Loved that there were no TV's in the room. Breakfast buffet was beautiful and delicious. Afternoon tea was very relaxing. Their Happy Hour was fun too. Stayed at the Sanctuary Lodge the first night atop Machu Picchu, would of rather spent another night at the Inkaterra and taken the bus up again the next day. Was so peaceful there. The grounds are amazing, you could wander there all day. The bird population there is like none other, every color of the crayon box and then some on the exotic birds there. Nature hike was very informative, loved our guide Jhirma. All in all A plus, 5 star place to stay.

  • Stayed: June 2007, traveled as a couple
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5  Thank MiamiTravelers_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2007

Simply to reinforce what most others say - this hotel is absolutely wonderful. The setting is lovely and the hotel makes real efforts to be truly ecologocal whilst not compromising on the luxury and quality of what they offer. Our room had an immense picture window ginving wonderful views of the valley and the cloud forest.

We took several of the guided nature walks and saw some wonderful wildlife. Get to the ecology office early to book your place(s).

The quality of food in both the 'cafe' and the restaurant was exceptional - certainly amongst the best we experienced in Peru.

And what a joy to walk through the grounds in the evening towards the simple but inviting rooms - with lots of space, good level of comfort but no 'modern ' intrusions. So if you want a television and dvd player this is not the place for you. For peace, tranquilty, quality and real atmosphere you will find it hard to do better!

  • Stayed: May 2007, traveled as a couple
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4  Thank Instep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Address: Railroad Km 110, Aguas Calientes, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
#2 Spa Hotel in Aguas Calientes
#3 Romantic Hotel in Aguas Calientes
#3 Family Hotel in Aguas Calientes
Price Range: $431 - $1,032 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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