A great hotel, let down by an overall air of arrogance from certain staff. This is a shame as the food was the best we had in Peru and certain members of the team were lovely and courteous. The room was cosy, if a little uninspiring but was certainly not worth the price we paid. We would be quite happy with the facilities if we were paying 50% of the rate, but at this price the Inkaterra needs to try harder.
What was particularly disappointing was that we had just finished the Inca Trek and were looking forward to a night of luxury, relaxing in the spa/jacuzzi and taking a sauna. The former were freezing cold and the sauna was an additional $40. When we phoned reception to enquire about the spa and the possibility of getting it turned on (heated up!) we were told that it was broken. Ok, we can tolerate this, bur then tohave to pay $40 for a sauna! When we complained, we were told someone would ring us straight back, which they never did.... woeful.
The location is ok, at one end of Aguas Cal. In summary, a great hotel at half the price.
- Official Description (provided by the hotel):
- This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more less
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- Also Known As:
- Inkaterra Hotel Machu Picchu
- Machu Picchu Pueblo Hotel
- Machu Picchu Inkaterra Hotel
- Pueblo Hotel Machu Picchu