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“Really 5 star” 5 of 5 bubbles
Review of Inkaterra Machu Picchu Pueblo Hotel

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Inkaterra Machu Picchu Pueblo Hotel
Ranked #2 of 24 Hotels in Aguas Calientes
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Really 5 star”
5 of 5 bubbles Reviewed June 29, 2013

We were unexpectedly upgraded to this hotel when we traveled to Machu Picchu. It was fabulous! The food was excellent and both breakfast and dinner came with the room, plus our tour company chose here for lunch. The service was fabulous, they met us at the train and took our bags to the hotel, so we could head on up the mountain to the ruins. Then when our train didn't leave the next day until 6.45pm, they stored our bags and then met us at the train with them! They also provided free Eco tours around their grounds. We did the tea farm tour and it was fun, including picking tea leaves, grinding them the old fashion way, and then using ore-dried leaves to make some tea bags to enjoy a cup of tea!

This hotel is very organized and relaxing. The staff are helpful, bilingual, and friendly. The rooms are clean and come with all the amenities, including umbrellas in case of rain! We didn't utilize the hot tubs or swimming pool, but they were there if you want. We really enjoyed the Inkaterra!

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 4, 2013
Dear guest,

Thank you for taking the time to share this lovely review with us. We are delighted to know that you keep great memories about your stay with us.

It is great to know that you were able to participate in our Tea House excursion; all tea served in the hotel is fresh, organic, grown within Inkaterra grounds under the shade and hand processed on the hotel property. Guests are invited to visit the Tea House and participate in the tea process, tasting the delicious freshly done tea, and learn about millenary tea-crafting techniques.

Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,397 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
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English first
Cambridge, Canada
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

The Inkaterra Hotel is a magnificent ecolodge. Each room is unique. The hotel looks over the river. The grounds are an incredible garden of native orchids. This is the only hotel in the world, to my knowledge. that has a picture book published of wild orchids found just on their property. The food was great. There are full time naturalists on staff who have guided walks throughout the day. We took an early morning bird hike, but the guide was new and relatively inexperienced. The lodge staff picked up our luggage at the train station and returned it there later, a very nice touch. This place is pricey but is a 6 star ecolodge.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PFJE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 4, 2013
Dear guest,

We appreciate the time you took to write about your stay at our property, we are pleased you enjoyed your experience with us.

The hotel grounds include more than 5 km. (3.12 miles) of private ecological paths; several observation and contemplation areas for viewing flora (including 372 native orchid species), birds (192 species), and butterflies (111 species), in a glorious mountain setting with an organic tea plantation that offers an ancestral looking tea house and hand processing activities.

Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
58 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed June 28, 2013

Even though this hotel in Aguas Calientes belongs to the Inkaterra hotel group, which has also a luxurious hotel in Cuzco (Inkaterra La Casona - see our review), it is nowhere near to the standard and beauty of the Inkaterra in Cuzco. The hotel location is excellent, next to the river at the end of the chaotic and not particularly beautiful village Aguas Calienetes, offering its guests relaxation and peace in a truly beautiful garden setting before or after visiting Machu Picchu.

Our room was rather simple, though cute, nicely decorated and offered a fireplace. Bathroom was spacious, clean, well equipped but felt rather outdated.

Dinner at the restaurant was included in the price, but was not exclusively delicious. Attention of staff was hit and miss even though the restaurant was not full, butter on the table but no bread forthcoming until asked for, the meet was rather dry and tough, and also pudding - some kind of chocolate tower - was not particularly good.

Overall impression about this hotel was good and it is definitely the best option in Aguas Calienetes, especially having seen the other alternative hotels in this overpriced village. But it is expensive and for this price one naturally has much higher expectations of the quality of accommodation and service by the staff, which also was not very attentive or otherwise worth mentioning.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sensula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 5, 2013
Dear guest,

Thank you for taking the time you took to write about your stay with us and for your comments that will allow us to improve our service. We have transmited your concerns to the correct departments.

We would like to thank you for choosing Inkaterra!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

A wonderful place to relax after a strenuous four hours exploring Machu Picchu, we loved our room complete with log-burning fire and private verandah overlooking the stunning garden carved out of the cloud jungle. The breakfast buffet offered everything you could ever want, including real fruit juices, freshly cooked eggs and a wonderful selection of breads and home cooked pastries. The extensive gardens include trails that can be explored by guided tours and we enjoyed watching the trains coming and going below the hotel. Dinner was excellent too, including many Peruvian specialities. The price charged for a bottle of sparkling mineral water was a bit steep though.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PangeOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 4, 2013
Dear guest,

Thank you for taking the time to write about your experience with Inkaterra, we are really glad that you enjoyed the experience at our property and hope you keep great memories about your stay with us.

Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel during your visit to Cusco!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

Treat yourselves to this spectacular experience ... an evening before and after an amazing day-trip to Machu Picchu. We only had one night, and it was not enough. The setting is, in a word, incredible! Our room (45) had a fabulous, comfy king bed with lots of pillows and supremely wonderful pressed white sheets. The fireplace was clean and ready, wood and starter outside the front door. The bathroom was luxurious with huge fluffy towels and wonderful soap/shampoo etc. Windows were huge and abundant, and sparkly clean, and opened up to the cool mountain breezes and up-close views of the trees and the birds. We enjoyed these views from a sofa draped with a cozy afghan. The trains ran into and out of the station below and along the riverbank. Completely charming. Our welcome included a complimentary Pisco Sour from the bar; there was also an elegant carafe of Pisco brandy inside the room, nuts, chocolates ... what are you waiting for?!? After several days of "rustico" accommodations - equally important to seeing this astoundingly beautiful country - this lodge was an oasis. The staff here is also amazing ... from check-in to departure we were treated so well. Just the nicest people in the world.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wearytraveler07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 4, 2013
Dear guest,

We appreciate your kind words for our property, especially for our staff that is always willing to assist our guest.

Inkaterra Machu Picchu Pueblo Hotel is set in a private 5-hectare mountainside refuge in the cloud forest, providing travelers with an authentic experience evocative of the Royal Inca Retreat.

We are really glad you enjoyed your experience at Inkaterra and hope to welcome you again in a next occasion.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
116 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

I just can't give this hotel five dots, for a few reasons. And it's mostly not the fault of the folks working there. First, no heat? We had two rooms for our party of five, one room's space heater worked fine, one didn't. I called and asked for a new heater, since I saw the other one working and they said they had no extras. And it was cold at night. I had to call and ask for wood too, because our basket was empty when we arrived. And nobody explained to me there was "stuff" to start it with. Also, after two days of hiking in the rain a bath would have been perfect, but no baths, just showers. Ok, before you yell at me, that's good, not a great hotel room without a bath in a resort area where you hike in the rain. They also had no extra water bottles, as our room only had two for a party of three. The setting is beautiful, kind of a rustic elegance. The meals were good, but breakfast is a little "Spartan" compared to other nice hotels we stayed at in Peru. It's very convenient to train station and shopping. It would be better in the warm weather.

Room Tip: Get 16 or 17, they are close to the lobby, unless you want more hiking!
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaveD_Nashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 4, 2013
Dear guest,

We would like to thank you for taking the time to write about your stay with us and for giving us the opportunity to make improvements to our services, we are sending your concerns to the areas involved.

We would like to also thank you for your kind comments to our staff that is always willing to assist our guests in anything they may need.


Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

We stayed here for two nights at the end of the sublime lodge-to-lodge trek to Machu Picchu on the Salkantay trail. I was a bit nervous about staying here based on some of the reviews I'd read from others who had done the same trek and felt this hotel was not up to par. Our group of 11 was sad to leave the intimate and wonderful lodges behind and we thought the hotel couldn't possibly compare. But I'm pleased to say that it did. The grounds are beautiful and a paradise for bird watchers. We stayed in two different casitas - one with a balcony and rooftop view and the second with a cozy fireplace. We enjoyed reading by the fire on a wet afternoon after returning from Machu Picchu. The style of the hotel was spot on - rustic but classy. The food - specifically at Cafe Inkaterra with its unique setting - was fantastic and certainly rivaled the much vaunted temple of Peruvian gastronomy where we dined in Lima. The public lobby spaces were inviting with plenty of seating to linger over a pre-dinner pisco sour.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smk78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Ecommerce at Inkaterra Machu Picchu Pueblo Hotel, responded to this review, July 4, 2013
Dear guest,

We are delighted to know that your experience at Inkaterra exceeded your expectations and we appreciate the time you took to share your impressions with us.

Thank you for staying at Inkaterra Machu Picchu Pueblo Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Property: Inkaterra Machu Picchu Pueblo Hotel
Address: Railroad Km 110, Aguas Calientes, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
#2 Spa Hotel in Aguas Calientes
#3 Romantic Hotel in Aguas Calientes
#3 Family Hotel in Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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