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“Rustic Experience”

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Inkaterra Machu Picchu Pueblo Hotel
Ranked #3 of 24 Hotels in Aguas Calientes
Certificate of Excellence
Boston, Massachusetts
Level 5 Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Rustic Experience”
Reviewed January 4, 2013

This hotel is an ecohotel, so be prepared for a rustic experience. No TV's in the room (not necessarily a bad thing), no tissue boxes (cutting down on paper use), stone floors w/o much carpet, and the slippers provided are made of recycled rubber tires, and not too comfortable.
The setting is interesting, very tropical and junglelike, and location is good - very close to the train station and also the town if you want to walk around at night.
Beds are not as comfortable as you might want.

Breakfast buffet is nice, and you can order things like eggs, etc., from the restaurant.

If dinner is included in your package try to eat in the main dining room.
We were told that we could not eat in the main dining room as it was crowded, and that the secondary dining room by the train tracks was just as good w/ similar food.
That is not the case at all. Menu is much more limited, and restaurant was freezing. By the end of the meal we were very cold, and then went back to rooms which weren't very warm unless you build a fire. By the morning I had a cold.

The rooms have a very strong smell of smoke from the fireplaces. We asked the hotel staff to come and do something about the smell which they did. Someone came w/ a lemon smelling spray, which definitely helped for the evening, although by the time we woke up the smell was back. But, people who love to sleep w/ a roaring fire will love this.

If you enjoy a rustic experience you will like this hotel, if not, it may not be the place for you.

Room Tip: Not sure if any room would be better than another here.
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  • Stayed December 2012, traveled with family
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Helpful?
2 Thank BostonFrequentTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
Level 6 Contributor
372 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed January 2, 2013

A wonderful location at the foot of Machu Picchu where after the hair-raising bus ride to the top of the mountain and the Machu Picchu, the trek around the ruins at high altitude makes one appreciate the superb location of this Relais Chateaux Hotel where the service was superb. Cuisine in the restaurant excellent. What I liked most was the log fires in each bedroom as the evening get a little chilly! The only place to stay when visiting this most beautiful area.

Room Tip: A room facing the River
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank Trenham Ian Weatherhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2013

Wow, what a stunning property in the midst of a 372-species Orchid garden. That was the best aspect of this luxury hotel. Dinner/Breakfast is all inclusive and creatively presented with nice local flavors. All nature tours are included with the stay as well. Had one of the best spa treatments in a very simple Spa. Everything is made to adhere to environment friendliness. The only average part was the really dull-lit rooms and not providing the complete luxury feel there.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Zatazoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 2, 2013

We stayed for one night after doing an exhaustive half day of MP. Needless to say our suite was impeccable. Yes it is true that we were there over the rainy season so expect alot of rain and dampness but you are at the start of the jungle. The grounds are beautiful and lush, food was good and our suite was by far one of the best we have stayed in. Service was ok. But I would highly suggest to stay here over the Sanctuary.

  • Stayed December 2012, traveled with family
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Helpful?
Thank worldly2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
154 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed January 1, 2013

This hotel has amazing grounds with a nature walk not to be missed, pretty good rooms but not very good service. We were showed our room by someone who could not answer basic questions (e.g. where a light switch was). We were told dinner reservations were not necessary and then two hours later could not get a table in the main restaurant without a 30 minute wait.

The restaurant near the train tracks needs a warning sign (regardless of the culture of Peru) that to get there, one needs to cross train tracks which have active traffic going both ways. Five of us went to dinner and none of us had any alcohol, yet we crossed the tracks at night to get back to our room, we crossed the tracks only to hear a train pass us by 10 seconds later

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank bbmf4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, Co
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 1, 2013

We really enjoyted our two night stay. It is convenient to the railroad station and the bus to Machu Pichu. The grounds were beautiful- we took the orchach tour ant the tea tour both on the grounds of the hotel. The rooms are really small cabins, detached from others. The only real issue we had was there was no heating in the bathrooms. It is an older facility but updated.
The staff was friendly, and the food was really good. Breakfasts were buffet style with the opportunity to order eggs prepared as you direct.
I really did not see a lot of other choices in town but we were very happy here. we were ib the room and board plan so I can't speak to the pricing of food or services. Went to the spa for facial and massage and it was very good.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank 2Dante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 1, 2013

We are near the end of a US$20,000 trip to Peru. We came to Peru partly because of the magnificent variety of climates and ecological environments but also because Peruvian food is purported to be one of the cutting edge global cuisines. On the whole, our expectations have been exceeded. However, our last night in Peru (New Year's Eve 2012) was at Inkaterra in Machu Picchu (Relais & Chateaux Hotel). We arrived from Urubamba (fab hotel - Tambo Del Inka - Sacred Valley) by train to a monsoon in Machu Picchu. First of all, it was difficult to even locate a member of the hotel staff to escort us to the hotel and then no umbrellas were on offer to guests (at the station) during the rainy season (even though hotel is approx 10 mins walk away). Hotel is set is lovely grounds, rooms are generous in size and comfortable but not what I would term 5 star - Wifi is a disaster - don't plan on doing any heavy email or uploading files to social networks, it takes forever.

At check-in, the receptionist told us that the New Year's Eve Dinner was a buffet - not our preferred choice, but we were fine with this. There were two seating times (6 or 8PM). We opted for 8PM and arrived slightly earlier. I have been fortunate enough to have traveled the world for 30+ years and stayed in some of the world's greatest hotels (many at Relais & Chateaux properties), but what we experienced this evening was (at best) nothing more than an old folk's home poor quality dining experience. For a country that prides itself on its extraordinary cuisine, the hotel should be ashamed of what they offered up - they missed the boat in supporting their fellow Peruvian Chefs in delivering on the Peruvian culinary experience.

The buffet consisted of 1 choice of meat (stuffed turkey), 2 choices of potato, 1 rice side dish, 2 simple salads and a sort of pathetic looking steamed apple dish - no vegetables of any description were available - it was a carb heavy meal. Additionally, the food was at best luke warm and served in airport lounge/cafeteria chaffing dishes - no effort for style or special evening atmosphere was in sight anywhere. Dessert continued the descent into gastronomic hell (all I wished for at this stage was for Gordon Ramsey to come flying through the door) consisted of 2 choices (a sort of cheesecake and a chocolate gateau mousse) - and they call this a new Year's Eve Special Buffet!!!! To add insult to injury, at the start of the meal we asked for some bread - at first we were advised that this was not an option - our super waitperson finally managed to find some bread options (2 dry and stone cold croissants and 2 nasty cotton wool bread rolls). We asked for the manager - first of all we met with the restaurant manager, who AGREED the buffet dinner was not up to standard (a variety of wait staff had already agreed that the meal was poor quality and were frankly embarrassed by what was on offer). The restaurant manager was at a loss for words and went in search of the duty manager. After a wait of more than 20 minutes, we spoke with Mr. Joaquin Esccudero - Resident Manager. We expressed our extreme disappointment - after all this was New Year's Eve - Mr. Escudero's only comment was that this meal was "determined by head office" (aren't these people allowed to think?). We asked about the bread and he did not agree that bread rolls should be a minimum standard of any meal! Mr. Escudero's poor response only aggravated the situation.

All in all, highly disappointing......I think we could have had a better meal at a basic Holiday Inn than what we encountered tonight at possibly the most disappointing Relais & Chateaux Hotel in Latin America. We have 2 sets of friends scheduled to visit this hotel in the next 3 months and will be advising them not to stay or at a minimum avoid the sloppy cuisine at all costs.

  • Stayed December 2012, traveled with friends
    • Value
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Helpful?
1 Thank gp4867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Property: Inkaterra Machu Picchu Pueblo Hotel
Address: Railroad Km 110, Aguas Calientes, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
#2 Spa Hotel in Aguas Calientes
#3 Romantic Hotel in Aguas Calientes
#3 Family Hotel in Aguas Calientes
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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