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Inkaterra Machu Picchu Pueblo Hotel
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Reviews (2,703)
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1,853 - 1,858 of 2,703 reviews
Reviewed September 22, 2011

The grounds are beautiful. Excellent service and cozy rooms. Porters met us at the train station and delivered our luggage for the return trip without a problem. Food for breakfast and dinner is delicious. Could use more fresh vegetables at dinner.
Our stay was excellent - but outrageously expensive!

  • Stayed: September 2011, traveled as a couple
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Thank Titus07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Director de Relaciones con Clientes at Inkaterra Machu Picchu Pueblo Hotel, responded to this reviewResponded October 3, 2011

Dear Titus07

Thank you for your time posting your review.

We are happy to share that our orchard's new crop will allow us to increase organic vegetables in our menu very soon!

Warm regards,

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Reviewed September 21, 2011

Beautiful hotel. Natural setting. Right at the edge of Aguas Calientes - easy walk. Nice bar too. Not cheap however. The rooms are cold but hot water bottles await you in bed when you return from dinner!

Room Tip: some rooms had fireplaces. We were on the 2nd floor with a balcony looking over the "jungle". Others in our group were on the first floor and their sitting area had people walking past often.
  • Stayed: September 2011, traveled with friends
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Thank SeattleNanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

Like the Inkaterra La Casona in Cusco , this hotel has character , many steps and levels , so not for those with mobility problems . Again the room was spacious , different in character to the previous hotel but equally comfortable especially the beds. quiet location, great food for breakfast and evening meal . stayed 2 nights as we had 2nd visit to Machu Picchu the following day at our own pace.good location , our tour operator was of the opinion that it was less busy and better value for money than the Sanctuary , had lunch at the sanctuary on first
visit to the citadel, food good but glad we stayed away from the hustle and bustle , and revisiting the site wasn't a problem . the centre of town is walkable with cafes , markets and local life and the tour busses to the site are frequent.transfer takes about 25 mins .Would recommend this hotel. also outdoor pool which we didn't use , gift shop seemed expensive , had initial problem getting bar food rather than full meal at lunch time but this was resolved efficiently by attentive staff who also dealt with medical issues effectively acting as interpreter . Unfortunately it was too hot and we were too tired to take advantage of the orchid tour .

Room Tip: just be aware the rooms are set around chalets on different levels , the main hotel is a series of buildings ; lobby, reception, pool, gardens and restaurants . A map was handy.
  • Stayed: September 2011, traveled as a couple
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Thank sharmelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2011

La Inkaterra Machu Picchu is built on the side of a mountain in tropical cloud forest. It is beautiful so beautiful that they run small tours (included in our room rate) to explain about the many Orchids and Nature that can be found on the site. On our tour we found that they grow all of the produce & herbs used in the restaurants and also grow their own tea - a nice touch.

As its built into a mountainside there are a lot of steep steps so you need to be good on your feet. The rooms are in groups of 'chalets'. Ours was large with a lovely 'conservatory' type seating area which looked across the river and rail track (the trains do thunder by but don't run all night so they're not too disruptive). We had a large fire place (which we were free to light as we liked !!) and a decent sized bathroom with the usual amentities. They also supplied plug in mossie repellant & bottles of citronella its not a malaria area but the little devils like to bite !!! The surroundings encourage all sorts of birds and butterflys so lots to watch.

The public areas are very well kept with lounge areas (roaring log fires in the evening), a bar, restaurant and Inkaterra cafe - which used to be the old train station ! Its not a 'cafe' as I understand a cafe to be more another restaurant but has areas to just sit and take coffee (though these tables were a bit grubby). Afternoon tea, breakfast and dinner is included in the room rate. The food was good and there was plenty of choice even for a vegetarian who eats fish and a carnivore who only eats chicken !!!

The service - of all the hotels we stayed in, in Peru, this was the largest and busiest location with many more groups so maybe we are making unfair comparisons, however the service was very slow in the restaurant and cafe (we had to seek someone out to order) and didn't have the 'character' of other hotels.

There is a pond / pool and two thermal pools sadly its was way too cold for us to sample these ! There is also a spa and small boutique on site. The internet can be accessed (free) at the Inkaterra Cafe, would have been nice to have access in room also.

The hotel also works with local NGO on a project to rescue and release Spectacled Bears for a small charge you can learn more about the bears, the project and visit the bears in stage 1 of their release programme.

Its also just a short walk from the hotel to the bus stop for Machu Picchu and of course the train station. The hotel will retain bags for you and deliver them to the station in time for your train journey.

  • Stayed: September 2011, traveled as a couple
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Thank Gingercat_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2011

We are a family of five and had 2 jr. suites for 2 nights. A guide from Inkaterra met us at the train station, transported our luggage, and escorted us to the hotel. It was only a short walk away but worlds apart from the hustle and bustle of Aguas Calientes. We purchased our hotel package through Luxurylink.com and it included 2 junior suites, all meals and afternoon tea, private guided tour of Machu Picchu, Andean stone sauna, and other activities on property.

The suites were beautiful and comfortable-- each one of them were different and fit so well in to its surrounding. My kids loved swimming in the pool (not heated, mind you) and hanging out in the hot tub. The food was excellent and the service was one of the best we've experienced in Peru.

We had a wonderful guide, Vilma, who escorted us to Machu Piccu and spent good 3 hours taking us all over MP. She was patient and explained things in a way to hold all of our attention, including my 6 year-old daughter. We also participated in an activity on site, where we picked tea leaves, crushed them, learned about drying them and after ward, drinking tea that was produced right there.

It was a wonderful place to stay with a family and I could also recommend it for couples. I wish I could go back.

  • Stayed: July 2011, traveled with family
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1  Thank BananaWow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, Director de Relaciones con Clientes at Inkaterra Machu Picchu Pueblo Hotel, responded to this reviewResponded September 19, 2011

Dear BananaWow

Thank you for taking the time to give us your comments.
Your detailed review reconfirms our 1st place as the Top Latin America Family Hotel in the World's Best Awards 2011 by Travel+Leisure.
It was our pleasure to be of service and we look forward to welcoming you, your family and friends once again to Peru!

All the best from Inkaterra,

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