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“Fairly decent”

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Inkaterra Machu Picchu Pueblo Hotel
Ranked #3 of 24 Hotels in Aguas Calientes
Certificate of Excellence
Reviewed October 22, 2007

We stayed 2 nights at the Inkaterra Machu Picchu. The location is very close to the train and bus stop for Machu Picchu. The hotel is located in a cloud forest so the garden is very lush. There are also many humming birds to entertain you. Our package came with a guide who we met at Machu Picchu for our tour. The tour lasted about 3 hours, 1/2 longer than scheduled, but you don't really notice the time as you are touring around the city.

If you are planning on climbing Wayna Picchu, the hill behind Machu Picchu, arrive early, before 8am, to sign up for the first group or get your ticket stamped for the second group. They only allow 400 people up in 2 groups of 200 each, one at 8am and the other at 10am. Since there was fog, we elected to go in the second the group at 10am, so we got our ticket stamped, you don't have to wait in line to get your ticket stamped. Just find the guy with the clipboard near the gate to Wayna Picchu and get your ticket stamped, then you can walk around the city until 10am.

  • Stayed: August 2007, traveled as a couple
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2  Thank MarkinMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,051 - 2,057 of 2,625 reviews

Reviewed October 18, 2007

This is a top class hotel, with prices accordingly. The grounds are absolutely amazing: a private miniature cloud forest with many bird species , including many species of tanagers, hummingbirds and even Andean Cock-of-the-Rock !

The hotel goes over the top with some silly things, like personal bath robes. However, there are a few faults which could easily be rectified:

No safe in the room! We were obliged to take our documents to reception who put them in an envelope. This is a very backward system for such a high class hotel, and was no good for larger items, or those to which we need ready access, like binoculars and camera. We did not feel it was safe to leave them in the room, since the back door would not lock, and the maid at one stage left the front door open!

Although the breakfasts were excellent, the dinners were far too rich/spicey/fancy. For the first two nights I suffered from stomach problems, requiring doses of immodium. On the third night I asked for completely plain chicken and chips, and after that i was OK. Suggest they add some plain items to the menu.

Despite a few faults, and a high price, I would recommend this hotel to other birdwatchers.

  • Stayed: September 2007, traveled as a couple
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3  Thank Des Langford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2007

Probably the best mix of luxury and value in this tourist town of Aguas Calientes (Machu Picchu Pueblo). It is isolated enough from the rest of the town to avoid the clamor, but close enough to be withing reasonable walking distance.

The room was amazing, especially the balcony in the cloud forest. There is no TV, but if you really need it, you can request it. The food is quite good from the Cafe Inkaterra across the railroad track. Unlike others who have commented here, I had no issues with service except for the luggage retrieval in the train station on the return trip. That was needlessly confusing (one bag here, one bag there, and the last still in the hotel), but it was resolved promptly.

  • Stayed: October 2007
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Thank jevangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2007

After our four-day Inca Trail hike our travel agent (Amazing Peru) booked us one night in this hotel. It was like a dream.

Take one look at the pictures that other reviewers have posted if you have any questions about whether this is the kind of hotel that you would want to stay at. I thought it was beautiful. I loved the layout of the hotel -- small cabins set amid lushly landscaped grounds -- was amazing.

Stayed: September 2007
2  Thank bkesser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2007

This charming hotel is located a short bus ride away from the ruins, however, I don't regret staying at this hotel one bit!! The experience and the accommodations were wonderful, the greeting at the train station was a great surprise. The rooms are charming with a fireplace to keep you warm, the bathroom was amazing and the added amenities made you fell like you were at a spa. The dining at the hotel was incredible, as well as the tea, coffee afternoon service and the pisco sours in the evening!! Don't pass this hotel up!!

  • Stayed: January 2007, traveled as a couple
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2  Thank lapuni00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2007

Inkaterra was beautiful. It was our honeymoon and we had a fabulous time. Every time we returned to our marvelous suite they had left another surprise gift for us - food, water bottle carriers, branded caps.

Our suite was amazing - with a fireplace, eating area, outdoor resting area, outdoor shower and hot tub. All set in the most beautiful landscaping.

The food was exceptional and at night they light candles to light your way on the paths.

A truly magical place to stay. The orchid tour was amazing. We didn't get to see the spectacled bears because that tour was not offered that day. But it was all incredible.

The best hotel I've ever stayed in in my life. We even decided we'd venture into the jungle (we're afraid of bugs) if we could do it with Inkaterra.

Don't stay anywhere else in Aguas Calientes!

  • Stayed: May 2007, traveled as a couple
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2  Thank DCPAgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2007

We stayed at the Inkaterra on Sept 1, 2007. We arrived at Aguas Calientes via Vistadome train at 10:30am and were surprised to find that the hotel's grounds are literally just outside of the train station. We found the hotel's representatives at the station and walked back with them to the hotel to check in. My wife and I were celebrating our wedding anniversary and were given a free upgrade from junior suite to a regular suite. This was a very pleasant surprise and as we were not planning to go to Machu Picchu until early the following morning, we were looking forward to dropping our luggage and seeing the room. Then they told us that we could not see the room yet, as check in was not until 1pm. We paid almost $600 for one night in a suite, yet we could not check in even 30 minutes early. I am not kidding - we walked through the small town and then came back to the hotel at 12:00pm, where we had to wait in the restaurant across the train tracks until 1pm. And they charged us extra for our drinks prior to 1pm, despite all meals and non-alcoholic drinks being included in our price.

The suite itself was spectacular, but I am curious why the hotel's more expensive rooms are on the lower levels closest to the train tracks. We were told that there were no trains at night, but I counted 4 between 7 and 8pm and even 1 at 10pm. The sound isn't so bad, but the smell of train exhaust and the vibrations are very noticeable.

The suite warrants a 5-star recommendation. Large living area with fireplace (which we used at night to read by), indoor/outdoor showers, outside stone jaccuzzi and sitting area. We were told that a staff member would heat up the jaccuzzi at 5pm, but no one ever showed up. The room came with 4 bottled waters (including hotel branded carriers, which were cool), dried fruits, and a decanter of pisco to while away the afternoon. It also had hotel sandals (inconsistent sizes between left and right feet, but nice try) and robes.

Tea/brownies from 4:30-5:30pm were wonderful as well. There are 2 dinner times: 7pm and 8:30pm. We had the 7pm sitting in the main dining room and sat next to the window (where I could watch the 4 trains coming into the station), and we were allowed one appetizer, one main course, and one dessert. Be warned that the food here can still affect you, as my wife ended up getting sick from their salad. Overall, I found the food presented neatly but lacking in taste. The 'messy brownie' dessert is a good example: brownie and ice cream in a cup covered in chocolate sauce, though the brownie clearly tasted old and the ice cream clearly had freezer burn.

The hotel did send someone out into the cold, wet night to get our bus tickets for the next morning and sent us to MP with a very substantial packed lunch (which they tried to charge us for, despite this being part of our package). It is worth noting that speaking Spanish and tipping the wait staff even nominally resulted in better treatment over the course of our stay. In the end, we returned to the hotel for a couple of hours from 2-4pm, until our train left for Cuzco that afternoon, and the staff let us hang out in a small patio area just outside the main reception with free ice tea and a clean restroom nearby.

Overall, the grounds are beautiful - running water throughout (nice Inca symbology), orchids, humming birds, locally grown tea/coffee, and much green vegetation. I wish they had put the final effort into making this a true 5-star destination. On the other hand, this is clearly a tourist destination rather than a living city. and the locals know that you have little choice if you want to see their new pride and joy. I predict that prices will continue to go up in Aguas Calientes and in Machu Picchu itself (entrance fees have already doubled from last year to this year, now that it is an official part of the new 7 wonders list) and that the locals will not particularly care to upgrade their service levels to first world standards.

  • Stayed: September 2007, traveled as a couple
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1  Thank TrvlFiends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ecommerce_manager, E-commerce Manager at Inkaterra Machu Picchu Pueblo Hotel, responded to this reviewResponded November 2, 2007

Dear TrvlFiends,

We are glad to know that you were happy with your room upgrade but we are sorry that you could not have an early check-in as this is subject to room availability and also, kindly take note that check-in time at the hotel is at 13:00 hours. Our 2007 rates include meals (at least two) but they do not include alcoholic or non-alcoholic drinks. For this reason, all other miscellaneous consumption at the Hotel are extra charged.

We really appreciate your review because it helps us to maintain our efforts in giving our guest the best service they deserve. We know that Aguas Calientes and Machu Picchu are now enjoying significant tourism arrivals and it is worth mentioning that each day, our work is focused on providing the sophisticated international traveler with a luxurious, gracious and authentic exposure to Peru.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inkaterra Machu Picchu Pueblo Hotel

Address: Railroad Km 110, Aguas Calientes, Peru
Location: Peru > Cusco Region > Sacred Valley > Aguas Calientes
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
#2 Spa Hotel in Aguas Calientes
#3 Romantic Hotel in Aguas Calientes
#3 Family Hotel in Aguas Calientes
Price Range: $431 - $1,032 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Inkaterra Machu Picchu Pueblo Hotel 3.5*
Number of rooms: 85
Official Description (provided by the hotel):
This enchanting Andean village hotel is located within 12.3 acres of pristine cloud forest. The spectacular grounds are laced with paths that wind past waterfalls and trails, and organic gardens that wander through the misty forest. A place to relax, while exploring nature and encountering the wonders of the Incan civilization, experiencing authentic travel. ... more   less 
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Also Known As:
Inkaterra Hotel Machu Picchu
Machu Picchu Pueblo Hotel
Machu Picchu Inkaterra Hotel
Pueblo Hotel Machu Picchu

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