Do NOT stay at this hotel. If you have a reservation, then cancel it! Let me first state that I am a fairly easy traveler, so I am happy with cleanliness and hospitality. The ONLY thing this hotel had was (1) hot water and (2) it was clean. Everything else was horrible.
I booked this hotel due to proximity and the fact that it received decent (but mixed) reviews on Trip Advisor. Since I was travelling with my father, I specifically requested a room with either twin beds or double beds. The hotel confirmed to me (in writing) that the only double beds offered were in their Suite. OK - I booked it. Upon arriving (clearly within the check in time) we were told it would be "10 minutes" before the room was ready. In actuality, it took and hour and a half!! Then our suite turned out to be only 1 double bed! After much back and forth, while showing the manager my correspondence (confirming 2 beds), he then offers us a standard room. Turns out, there were tons of standard rooms (which is all I needed in the first place) all of which were empty. Upon moving to the standard room, the manager informed me that I would still have the pay the rate of a suite (which is 3 times the cost)!! I asked why the standard rooms were not offered when I booked the hotel, and he informed me that they don't offer standard rooms on line - just suites. Alrighty - that's a bait and switch. Furthermore, all the desk staff acted as though they didn't speak or understand english...but when I called one morning to let them know that the toilet was overflowing...they suddenly understood everything crystal clear! I was sooo annoyed! The power went out on our last day, so that complicated the payment of the room. The manager (Oscar) which I know refer to as "El Dictator" asked me to pay cash. I explained that the hotel had already charged me, and it was reflecting on my credit card bill. Nevertheless, since the power was out....he followed me down the hill to the train station and hooked up his credit card machine in an internet cafe to charge me AGAIN! Can you imagine?? What hotel (or any person with basic service skills does that???). Now I have to call up my credit card company and explain why I was charged twice!
I would have paid more to stay in a better place. In fact, I would have camped outside and been better off! This place really does rip you off (as a previous traveller noted). They go out of their way to be rude, and misleading!!! I have travelled to 40+ countries, and this is WORST HOTEL!!!!! Don't take the chance. Macchu Picchu is such a special place, and there are plenty of other hotels. This place is a nightmare!!!
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