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Reviews (343)
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All reviewslarge jacuzzi tubthe riverthe busbath saltsfantastic roomnice hotelbottle of champagnebreakfast roomgreat boutiquerain showerrequest a room facingmoldy smellpriced hotelshot waternice buffet breakfastwould stay here againshower head
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Reviewed July 3, 2018 via mobile

The hotel has lovely bedrooms as long as you get one on the back facing river. The front is literally next to railway line with very noisy rattling trains
The restaurant is not at the hotel apart from breakfast room
Don’t bother to pay for inclusive dinner
The front staff are pretty unhelpful
I asked for a little milk for coffee and they told me to go to a cafe!! They weren’t interested
Also they changed my rate into soles from the dollars I was quoted and I ended up paying £9 more for the night

Stayed: July 2018, traveled as a couple
Thank jules310960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2018

This is a small boutique hotel located across from the train station. It is situated directly on the train tracks so try to request a room facing the river for a more quiet stay. Front desk staff is very courteous and helpful with information. They will store your luggage while you go to Machu Picchu and even deliver it to the train station if you wish. We picked up our luggage so did not use this service. The bus to Machu Picchu is just across the train tracks.

Rooms are a good size and the ones facing the river have a small balcony where you can enjoy the sounds of the water. There is a small fireplace that can be lit by a staff member. Downside is that it only lasts for about an hour. Shower took a very long time to heat up which wastes a lot of water. Bath towels are counted so you can only get one per person. There were two of us and we had received one towel so when I requested a second, they actually checked the room to make sure I had not received two before providing a second towel. Room keys are in the process of being converted to key cards and the hotel appears to be making updates to the rooms as well. There is no elevator so if you have an issue with stairs, request a room on the first floor.

Breakfast is in the basement and has windows with views of the water. Basic buffet and the chef will make eggs to order. Wifi is good in the lobby, non-existent in the rooms. They also don’t mind you hanging out in the lobby while you wait for the train which is nice.

Room Tip: Ask for rooms with river views for a quieter stay.
  • Stayed: June 2018, traveled with friends
    • Location
    • Rooms
    • Service
Thank H R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2018

Hotel from hell. The place was under heavy construction during our stay (rooms next and above us). There was a constant heavy noice from drilling and air hammers. Talking to the management was a wast of time. The response we got: "we want to open more rooms". The attitude and charging 160 USD is just not acceptable. There are much better choices in Aguas Calientes.

  • Stayed: May 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
10
Reviewed June 18, 2018 via mobile

My wife and I stayed here during our trip the visit Machu Picchu. Initially a little worried about noise as the hotel is literally next to the railway track however we didn't really here any noise and the trains are not very frequent. The bedroom is basic but comfortable. The bathroom however is a very high standard with nice powerful shower band large jacuzzi bath easily big enough for two. The room has a fire that you can request they light for you with some liquid fuel and it lasts for approximately half an hour. There was some intermittent construction work going on above with occasionally annoyed. Staff are very friendly and offered lots of good restaurant recommendations. The thing that really let's this hotel down is the quality and environment of the breakfast. They serve from 4am to accommodate the guests traveling early to Machu Picchu which is fine but when we came along both mornings at around 07:30/08:00 lots of the food was of tepid temperature and bread etc stake and hard. A chef will cook eggs to order. The milk also seemed a little on the turn. The room seems like a multi purpose venue that is very empty and souless and noise echos around. If they can sort this out it would become a very decent little hotel.

Stayed: June 2018, traveled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2018 via mobile

Don’t reccomend. We made a reservation on April, 2018, and everything was ok. We even received an e-mail on the next day we booked telling us that the reservation was booked and that they were waiting for us. So, we came to Peru from Brazil by car, travelled two days, with two Kids and a 69 year old grandpa. When we finally arrived at the train station at Macchu Picchu, a very gentle guy from the hotel took us to the Hatun Inti. When we got there, tired, kids crying and needed to sleep and eat, the woman said that our reservation was cancelled 10 minutes before we came. And that we coudnt stay there. Well, we coudnt believe that. We stayed at the main room for almost two hours trying to understand and find a reason. While other gests were arriving and taking a room. That was really disappointing. They cancelled our reservation to give place to someone that arrived before us. That’s really untrusting. The two woman of the reception just didn’t care and kept saying they had nothing to do about that.
End of the story: they didn’t do anything for us, nothing to help us. We started to look for other places, all the hotels were full. So we went to Sumaq, where they were full, but they did everything to help us. And we finally got the nicest place to stay.

Stayed: May 2018, traveled with family
3  Thank DoloresMCardoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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