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“Promise the world delivers nothing”
Review of Hatun Runa Grill

Hatun Runa Grill
Cuisines: American
Restaurant details
United Kingdom
Level 5 Contributor
76 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Promise the world delivers nothing”
Reviewed April 30, 2013

Lady at front promises free drinks, nothing provided even when orderd. Then added 20% service charge to bill, we found out later this is not mandatory and we could of chose not to pay. This place is a rip off, negotiate up front as we will next time. And by the way the food was very average.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank DavidUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Visitor rating
    5
    3
    18
    9
    46
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Huntington Harbor CA
Level 2 Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great view and food”
Reviewed March 7, 2013

My friend's favorite place was being remodeled so we decided to eat here because of nice view of rain in the square from 2d floor. There were so many choices it was hard to decide - sandwiches, pizza and unusual meals. The manager Elizabeth was very helpful for us to decide. The alpaca cannelloni was great, as was the chicken-something my friend had. The spices and sauces were perfect - quite unique and tasty. Nice wine made a super dining experience. Very reasonable prices too. I am not sure why the other reviews were so bad but our experience in Mar 2013 was almost perfect. Maybe new management and/or chef? Give this place a try. BTW - being patient and not expecting the same as you get at home can help make visits to foreign countries much more pleasant. Be friendly with the staff, treat them with respect, and you will get much better service.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DonHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“AVOID......”
Reviewed February 6, 2013

Beautiful setting... That's the only good thing I will say about this place!!

Crap service, unhelpful staff, then after we were finished eating (very few tasteless nachos, raw fries and very few for the price, cold enchiladas) got told they no longer accept card payments, was pointed to an ATM.. Very disappointed, the only bad point of our whole trip!!!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood, Arkansas
Level 6 Contributor
92 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Go here instead of next door!”
Reviewed August 11, 2012

This place is connected to the Amaru Restaurant. If choosing between Hatun Runa and Amaru, DEFINITELY go to Hatun Runa. (Read the reviews on Amaru... they intentionally rip you off.) So, Hatun Runa is not always the busiest of restaurants, but the food and service was good. We just ordered pizza. We watched it cook in a wood-fired stove behind us. Because they weren't too busy, the food came out within 10 minutes or so. I'd suggest sitting on the second floor as close as you can to the square so that you can people-watch. It's a gathering place for the locals, especially at night. The prices were fair. I'd go back.

Visited August 2012
Helpful?
Thank cmarret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Awful restaurant”
Reviewed August 9, 2012

We chose this restaurant as it is in the main square and it looked pretty good from the outside. However, it was such an awful place to eat - it was dirty, our food was served cold and when we to the waiter he then went away and heated it up for us but it came out still cold the second time. I found a bug in my rice which was off putting (!) and the steak that my mum ordered was very tough. We could barely eat any of it and insisted that we would not pay for the food. The owner of the restaurant came out to speak to us about this and was extremely rude to us; shouting at us that we had ordered two steaks and so we must pay for them despite the fact that they were in edible. In the end we had to pay as he threatened getting the police involved which is ridiculous.
I would not recommend this restaurant at all mainly due to the owners attitude. They do not care about what food they serve, they simply care about making money. And yes they will add on a mysterious service charge and tax which you must refuse to pay if you do decide to eat here. Personally there are many other restaurants in this town which are far nicer, with much better staff and food.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hannah1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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