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All reviews flower petals jacuzzi tub great location stayed here beautiful hotel spacious room train station machu picchu the river enjoyed our stay top floor minute walk one night next morning hike bed bags
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Reviewed September 14, 2018 via mobile

I’m impressed with the hospitality of all officer here, they are very well taking care of me. Prior to arrival here ,I got the personal message from the officer for my train information and once I was here. I was picked up at the train station with warm welcome. The officer even prepare you a breakfast box at the lobby in case you need to go hike morning shift and get off before breakfast service time. The room accommodation is fabulous and provided more than a price you paid. The bathtub is new fabulous and overall is super clean.

Stayed: September 2018, traveled solo
Thank Don K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayaHotel, Director de Recepción at Jaya Hotel, responded to this reviewResponded 4 weeks ago

DEAR: DONK

Thank you for taking the time to share your experience with the travel community. Also, thank you for reviewing the hotel! We really appreciate your comments!
We are very happy that you enjoyed your stay and the front hotel staffs were able to assist you with the particular issue. We are continuously working aiming your satisfaction trying to provide you the best experience!

We expect you had a nice trip back home; we hope to welcome you and your friends back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2018

Very accommodating and perfect place to crash after hiking. The staff is wonderful! Left my charger at home and they happily found one and charged my phone for me. The breakfast was delicious and the room was exactly like the picture.

Stayed: September 2018, traveled as a couple
Thank Candyrudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayaHotel, Director de Recepción at Jaya Hotel, responded to this reviewResponded 4 weeks ago

DEAR: CANDY

Thank you for taking the time to share your experience with the travel community. Also, thank you for reviewing the hotel! We really appreciate your comments!
We are very happy that you enjoyed your stay and the front hotel staffs were able to assist you with the particular issue. We are continuously working aiming your satisfaction trying to provide you the best experience!

We expect you had a nice trip back home; we hope to welcome you and your friends back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2018

We stayed there one night only and few hours, but it was enough to have an excellent opinion about the hotel, the brand new room and its employees. All perfect, including a free train station pick up and a breakfast box delivered at 4 am for our Machu Piccchu visit.

Room Tip: get a room facing the street.
  • Stayed: September 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank JoseDiniz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayaHotel, Director de Recepción at Jaya Hotel, responded to this reviewResponded 4 weeks ago

DEAR:JOSE

Thank you for taking the time to share your experience with the travel community. Also, thank you for reviewing the hotel! We really appreciate your comments!
We are very happy that you enjoyed your stay and the front hotel staffs were able to assist you with the particular issue. We are continuously working aiming your satisfaction trying to provide you the best experience!

We expect you had a nice trip back home; we hope to welcome you and your friends back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2018

We were very impressed that a member of the hotel staff greeted us at the train station and walked us to the hotel. We stayed in a very clean and beautiful room with a jacuzzi tub. The river ran below our hotel window, but with the double-paned glass, we never heard it during the night while sleeping. The bed was very comfortable, and the room was quiet for sleeping. We were on the second floor and our door was next to the stairwell which has concrete stairs. We could hear voices echoing from the downstairs lobby up the stairwell. We stayed during a time when there weren't many people in the hotel, but during high-season it might be noisy, and I would recommend staying on the third floor or above. The breakfast was nice and there was enough food to fuel us for our morning hike at Macchu Picchu. We enjoyed our stay.

  • Stayed: May 2018, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank MChantel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayaHotel, Director de Recepción at Jaya Hotel, responded to this reviewResponded September 4, 2018

Dear MChantel

Thank you for taking the time to share your experience with the travel community. Also, thank you for reviewing the hotel! We really appreciate your comments!
We are very happy that you enjoyed your stay and the front hotel staffs were able to assist you with the particular issue. We are continuously working aiming your satisfaction trying to provide you the best experience!

We expect you had a nice trip back home; we hope to welcome you and your friends back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2018 via mobile

My wife and I booked this hotel based previous reviews. Great location with excellent staff. I can't say enough about the staff. So friendly and outgoing. I highly recommend staying here. They also prepared a sack breakfast for our early morning trip to Machu Picchu. Was perfect.

Thank you Jaya!

Stayed: September 2018, traveled as a couple
Thank Khite100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayaHotel, Director de Recepción at Jaya Hotel, responded to this reviewResponded September 4, 2018

Dear Khite

Thank you for taking the time to share your experience with the travel community. Also, thank you for reviewing the hotel! We really appreciate your comments!
We are very happy that you enjoyed your stay and the front hotel staffs were able to assist you with the particular issue. We are continuously working aiming your satisfaction trying to provide you the best experience!

We expect you had a nice trip back home; we hope to welcome you and your friends back

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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